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“Caribe Hilton”

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Caribe Hilton San Juan
Ranked #18 of 47 Hotels in San Juan
GreenLeadersSilver level
Reviewed April 8, 2013

We, my wife and I, absolutely enjoyed our stay both before and after our cruise. The only rstaurant I would recommend for dinner was the oriental one. The steak house looked very nice, but the prices were out of this world and everything was ala carte.

Room Tip: We had a corner room after our cruise and it was huge.
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  • Stayed: January 2013, traveled as a couple
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1  Thank Ralph M T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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4,495 - 4,501 of 7,207 reviews

Reviewed April 8, 2013

My husband and I stayed here for spring break. The rooms are extremely comfortable and clean with good service. The grounds are expansive with plenty of pool space and a good size private beach. We never felt crowded or overrun by families with kids, although they were there. Lots of business travellers staying here. We got the feeling from talking with people that this hotel is considered one of the nicest places to stay on the island. The flat rate cab rides into Old San Juan are reasonable ($12) and to other areas close by. Check out the Conrad hotel some night if you like casinos and need some different restaurants to check out. Don't miss the happy hour at Morton's. Very reasonable prices on food and drinks. I would personally recommend sticking just to their happy hour unless you are in to paying tons of money to feel like a big shot. ;)

  • Stayed: April 2013, traveled as a couple
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Thank Michelle F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 8, 2013

While it is an adequate hotel, and we stayed in one of the very nice suites, the place has a problem with mildew/mold in some of the public areas (as evidenced by the workers abating it).
It's a nice place, just not great and for some may meet their expectations, (or kids loved it) it just didn't meet mine. We've been to PR many times but think we'll look further afield next time. There is also a crime wave in PR these days so take care. We were robbed at our vacation rental home while we stayed on Vieques this time. It will be a while before we return...

Room Tip: Go for the suites, it's a bit of a walk, but much nicer than the rooms in the towers which are a...
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  • Stayed: January 2013, traveled with family
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Thank DaveMcBath
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 8, 2013

Overall, we had a good experience in a good location on the island. The hotel rooms in the main tower have been updated so we were fine, but we heard from fellow travelers that their rooms outside the main towers weren't great.

I booked a Spa treatment - not by phone but in person, and when I returned for my appointment they had mistakenly put me down at a different time and were not able to accommodate me. Perhaps most frustrating was that I worked my entire day around the appointment, and would have made totally different plans had I known they were going to screw it up.

Poolside was decent...it was large enough to accommodate all the guests who wanted to be there, but I noticed as the day went on, there was a lot of trash that didn't get picked up. It wasn't terrible, but it was noticeable that the hotel did nothing to maintain the pool area during the day, and only did so at night. The beach area was very nice with plenty of chairs.

The food was expensive but for the most part it was good. Housekeeping was excellent.

Perhaps best were the local tour guides who were extremely friendly and made the visit to PR a memorable one.

Room Tip: ask for a room in the main tower until the entire property has been updated
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  • Stayed: April 2013, traveled on business
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Thank Tracy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 8, 2013

What a charming place. Beautiful views. Nothing like relaxing on your balconey, looking out into the beautiful blue ocean, and enjoying the breathtaking views of the landscape.

Hotel has been around for years, but they keep it up nicely. Breakfast buffet is in an open, covered area. Service is excellent and the staff is friendly.

Highy recommended for anyone staying in San Juan.

Room Tip: Ocean view is beautiful
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  • Stayed: May 2012, traveled with family
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1  Thank GeorgeH894
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed April 8, 2013

good for stay before going on cruise but suggest hotel grounds needs improvement to keep a 3.5 star status. Suggest about a 2.5 star to 3 star status. Room was great - very clean and nice with very nice view.

  • Stayed: March 2013, traveled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 7, 2013

We choose to go to Puerto Rico and stay at the Caribe Hilton largely because we were traveling with two toddlers and the location and grounds were great for them - a number of pools and a beach. We found that to be true - it was perfect, including a playground and a fish pond with lots of birds. It was enough to keep the girls entertained. The adults enjoyed the proximity to old San Juan and all the interesting restaurants there. What was not very good was the breakfast buffet and the outdoor grill (the two places were children eat free). The bar in the lobby was horrible - very expensive, slow service and crappy wine. While our two bedrooms and en suite living room worked out well, the beds were poor and left us tired and achy after a week.
So... OK for what we needed but given the price, nothing particularly unexpected or delightful.

  • Stayed: April 2013, traveled with family
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Thank 714RachelM714
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nelson T, Manager at Caribe Hilton San Juan, responded to this reviewResponded April 9, 2013

Thank you for your comments it was a pleasure to serve you and your family. We appreciate your comments and hope you give us another opportunity to serve you. We apologize for any inconvenienve caused to you during your visit.

we are at your service

Nelson Torres, Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Caribe Hilton San Juan

Address: 1 San Geronimo Street, San Juan 00901-2401, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in San Juan
#4 Spa Hotel in San Juan
#6 On the Beach Hotel in San Juan
#9 Luxury Hotel in San Juan
#11 Family Hotel in San Juan
#12 Romantic Hotel in San Juan
#13 Business Hotel in San Juan
Price Range: $232 - $519 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Caribe Hilton San Juan 4*
Number of rooms: 652
Official Description (provided by the hotel):
The historic and iconic Caribe Hilton offers an ideal combination of leisure facilities and activities and is home to Caribar, the birthplace of the pina colada. The resort is situated on a private 17-acre lushly landscaped peninsula with a secluded beach and is located near the Old San Juan historic district and many of the destination's top attractions. ... more   less 
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Also Known As:
Caribe Hilton San Juan Hotel San Juan
Hilton Hotel San Juan
Hilton Hotel Caribe
Hilton San Juan
San Juan Caribe Hilton Hotel

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