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“Definitely worth it!”

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San Juan Marriott Resort & Stellaris Casino
Ranked #10 of 47 Hotels in San Juan
Certificate of Excellence
Area de Conservacion Guanacaste, Costa Rica
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Definitely worth it!”
Reviewed July 27, 2014 via mobile

ALL the staff treated you like you were the most important person that they had the pleasure of meeting. Security seemed like concerned big brothers (San Juan has a high crime rate). We wanted to take a night adventure walk on the beach but were stopped by security. We had to wait for our 5:00am fishing guide in front of the hotel and the security guard kept his eye on is the whole time.
Pools are great. Rita at the cabana will ABSOLUTELY take care of anything you need and Diana at the beachside restaraunt went out of her way to make every morning special.
Super clean and friendly.

Stayed July 2014
Helpful?
2 Thank Kickaustin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reynaldo R, Director of Operations at San Juan Marriott Resort & Stellaris Casino, responded to this review, July 30, 2014
Dear kickaustin;

We would like to thank you for sharing your recent vacation experience at our Resort with us and other Trip Advisor members. We are delighted to learn that you had a wonderful time at our property!
We look forward to seeing you again very soon!

Reynaldo Rey
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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6,410 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (1,962)
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English first
1 review
Reviewed July 26, 2014

Two servers at the Marriott Stellaris, Peter and Noel did an Outstanding Job. They especially made you feel welcome being at The Marriott. Job well done and keep up the service. I would love to visit San Juan, Puerto Rico again

Room Tip: Ocean view would be best.
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  • Stayed July 2014, traveled as a couple
    • Location
    • Rooms
    • Service
Helpful?
Thank Douglas W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reynaldo R, Director of Operations at San Juan Marriott Resort & Stellaris Casino, responded to this review, July 30, 2014
Dear Douglas W;

Thank you for sharing your amazing feedback from your recent stay with us. We are extremely happy to hear that you would describe the service provided by Noel and Peter as “outstanding”- we will definitely share your comments with them.
We look forward to seeing you again!

Reynaldo Rey
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arecibo
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 26, 2014 via mobile

The service was excellent, the view of the beach from my room #917 was astonish, the front desk employee named Jennifer "Belt Captain" was the best and Clarita the person in charged of my room.... We had a great time at the pool and the beach was beautiful...

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank LemSachez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reynaldo R, Director of Operations at San Juan Marriott Resort & Stellaris Casino, responded to this review, July 30, 2014
Dear LemSanchez;

We appreciate you taking the time to share your positive comments from your recent vacation with us! Thank you for recognizing the excellent service provided by our associates provided, especially Jennifer and Clarita.
We hope to see you again very soon!

Sincerely,
Reynaldo Rey
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Myers, Florida
Level 4 Contributor
38 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed July 26, 2014

Just got back from this hotel. It's nicely located to get around San Juan. Room was very clean. Has two connecting pools, one for little kids and the other with a walk up to bar in the water. The beach is nice and we had nice big waves. Not to good for snorkeling. In my opinion the hotel is overpriced. For the same $ you can get an all inclusive deal. For example, price of a beer in the lobby is $7. There is a casino but we didn't go in there as thats not my thing. The bar and grill at the pool and near the beach closes at 6 pm, so after that you are on your own for food or pay the elevated prices at the restaraunt. Wallgeens is nearby so thats conveniant. There is a small refrigerator in the room so you can bring your own drinks. Water is free. Wi Fi is $20 a day if you use it in the room. However they do have free access in lobby.

Room Tip: Beach view is nice. The staff at the hotel are very helpfull and friendly.
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  • Stayed July 2014, traveled with family
    • Value
    • Rooms
    • Service
Helpful?
4 Thank jim p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HansRohrhbein, General Manager at San Juan Marriott Resort & Stellaris Casino, responded to this review, July 28, 2014
Dear jim p;

Thank you for taking the time to share your recent experience at our Resort. We appreciate your comments and we will share them with our Management team in order to
identify areas of opportunity for improvement and to better serve you and other guests in the future.

Sincerely;
Hans G. Röhrbein
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
new york
Level 3 Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed July 26, 2014

we booked a suite..nice room with a wrap around balcony..separate bedroom..pullout couch for my son..dining area...huge bathroom...great views off both ocean and city..lively lobby bar with live music at night...2 beautiful pools..and a nice private beach...walking distance to many dining options..very safe street...stay here it has everything you need

  • Stayed July 2014, traveled with friends
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank epc56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reynaldo R, Director of Operations at San Juan Marriott Resort & Stellaris Casino, responded to this review, July 30, 2014
Dear epc56;

Thank you for your positive feedback from your recent stay with us! We look forward to seeing you again very soon!

Reynaldo Rey
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
1 review
Reviewed July 26, 2014

This was my first trip to PR and while my friends and I had been told to try other places, upon reviewing some of the online posts, we decided the Marriot Stellaris had the best value for our hard-earned $. Boy were we right! We had a wonderful 5 night stay right before 4th of July. From the front desk staff, the concierge and the bell hop, to the wonderful (and masterful) barristas at the coffee shop, Andrea and the rest of the bartenders/servers at the restaurant bar and the cleaning staff...everyone was exceptionally nice and helpful! Sharing a room with 3 other females I thought would be challenging, but the room was a good size with a very charming balcony with a fantastic pool and beach view. So relaxing! Free wifi during out stay allowed me to sneak in some work during a critical point, but the laid back atmosphere, beautiful grounds and staff and amenities made it VERY easy to plug right back out and enjoy my time. The food at the hotel was very good, but Yerba Buena down the street was our go-to for dinner...we had many options, but chose to eat here two of the 5 nights. The staff and locals made dinner very fun! I have spent a lot of time in the Caribbean and don't know how I managed so many years without visiting PR! Planning an immediate return trip in September and while we are toying with the idea of trying a new hotel/resort...if it ain't broke, don't fix it! We are looking forward to spending more time at the Stellaris!

  • Stayed July 2014, traveled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Tricia G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reynaldo R, Director of Operations at San Juan Marriott Resort & Stellaris Casino, responded to this review, July 30, 2014
Dear Tricia G;

We are absolutely thrilled to learn that during your first visit to our beautiful island you chose to stay with us! It is great to know that you and your friends enjoyed our property as well as Puerto Rico! We really look forward to having you back in September!

Sincerely,
Reynaldo Rey
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Staten Island, New York
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 25, 2014

From the moment we walked in the resort till I left we were treated like royalty I must say it is the best vacation I have ever experienced. The service was above and beyond. I loved it so much I wish I lived in Puerto Rico. It was too good to be true I picked a nice place that my wife and I enjoyed soooo much. I will DEFINITELY be back. Shout out and love to Jay and Lizzette they and the entire staff including the room service were incredible .I loved the hearts and doves made out of towels that were left on the beds. I love Puerto Rico and I assure you your stay will be an outstanding experience . Oh by the way I have no shares in the Marriott I am just being thankful and honest. Solomon from New York

Room Tip: Book the Ocean View rooms the ocean and waves at night are to die for
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  • Stayed July 2014, traveled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
3 Thank juxonsmith1966
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reynaldo R, Director of Operations at San Juan Marriott Resort & Stellaris Casino, responded to this review, July 30, 2014
Dear juxonsmith;

It is a pleasure to learn about your positive experience with us. Our goal is to provide personalized unique guest experiences and we are glad that we were able to do so for you.
We’ll be sure to share your thank you note with all of our associates!

Sincerely,
Reynaldo Rey
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about San Juan Marriott Resort & Stellaris Casino

Property: San Juan Marriott Resort & Stellaris Casino
Address: 1309 Ashford Ave, San Juan 00907-1324, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in San Juan
#3 Spa Hotel in San Juan
#3 On the Beach Hotel in San Juan
#4 Business Hotel in San Juan
#5 Romantic Hotel in San Juan
#6 Luxury Hotel in San Juan
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — San Juan Marriott Resort & Stellaris Casino 4.5*
Number of rooms: 525
Official Description (provided by the hotel):
Only five miles from Luis Munoz International Airport, located in the prestigious Condado neighborhood of San Juan in a highly desirable beachfront location only minutes from numerous restaurants and bars.The property boasts 513 spacious guest rooms and 12 suites, most with spectacular Atlantic Ocean views; the 24 hour Stellaris Casino on site, two outdoor pools, two lighted tennis courts and Ocean Club Wellness Center that features a wide array of massages and treatments in addition to the health club.Food & Beverage offerings include La Vista Latin Grill, La Isla Beach Bar & Grill, La Isla Pool Bar, Wan Chai Noodle Bar, Coffee Merchant and the ultra chic Red Coral Lounge.Come and enjoy the comfortand atmosphere of everything this "Caribbean Cosmoplitan Beach Club" has to offer. ... more   less 
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Also Known As:
Marriott San Juan Resort & Stellaris Hotel San Juan
Marriott San Juan Resort And Stellaris Casino

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