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“Awesome guest services-- At your service”

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San Juan Marriott Resort & Stellaris Casino
Ranked #8 of 48 Hotels in San Juan
Certificate of Excellence
Cherry Hill, New Jersey
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Awesome guest services-- At your service”
Reviewed June 26, 2014

We stayed at San Juan Marriott Resort and Stellaris Casino for father's day with my 7 month twins. I have been a loyal marriott member for years and there is a reason for it! I requested an upgrade for a bigger room because we needed space for two cribs and high chairs. They waited until check-in time was completed and they gave us a wonderful room with a great balcony with plenty of room to put the high chairs and tables to set baby food and bottles. They gave us two cribs, high chairs, plenty of extra sheets, pack-n-play for the pool area and extra of everything! I can think of a few employees who made it special: Ingrid Figueroa, Juan at AYS and Jock! The valet guys were incredible helping us load and unload baby strollers! We can't wait to go back next year!!

Room Tip: Corner suites are large and sunny and will give you two views: city and ocean! Also, be corteous wi...
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  • Stayed June 2014, traveled with family
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Helpful?
1 Thank boricua097
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HansRohrhbein, General Manager at San Juan Marriott Resort & Stellaris Casino, responded to this review, July 1, 2014
Dear boricua097;

We are happy to learn that you recently visited us with your family. We are delighted to hear that you had a great time and that our associates contributed to it. Thanks for the great feedback, we look forward to seeing you again soon!
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English first
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 25, 2014

Had a wonderful experience at restaurant. We were greeted by a great staff every morning, Sonny, Angelo and Lady Di. They made breakfast every day a joy to see them. They were on there game making sure everything we needed was at the table and ready for our order. Family friendly and great fun. Super clean this is our third time at this Martiott and not our last.

Room Tip: All rooms are great
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  • Stayed June 2014, traveled with family
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Helpful?
2 Thank IIlm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HansRohrhbein, General Manager at San Juan Marriott Resort & Stellaris Casino, responded to this review, July 1, 2014
Dear Illm;

We are glad to learn that this was your third stay with us! Thank you for your loyalty!
We appreciate your awesome feedback regarding our associates Angelo, Sonny and Diana, we will certainly share your feedback with them.

We look forward to seeing you again for a 4th time!
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 25, 2014

I have stayed at the Marriott San Juan Resort & Stellaris Casino several times. I keep coming back because the staff and accommodations are consistent. Santiago in the Casino is by far the best pit boss I have ever met! He made our stay super enjoyable!

  • Stayed June 2014, traveled with friends
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Helpful?
1 Thank Carrie O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HansRohrhbein, General Manager at San Juan Marriott Resort & Stellaris Casino, responded to this review, July 1, 2014
Dear CarrieO;

Thank you for sharing your experience regarding your recent stay with us. We will share you review with Santiago, our Casino associate, as he will be extremely happy to know that he made your stay “super enjoyable”.
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Boynton Beach, Florida
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 25, 2014

The entire Hotel staff was so friendly and helpful. Our room was a ocean view with a balcony which still gave us a great view of the ocean.

But Jay at the Tour Desk was the absolute best. With his wonderful personality and experience he gave us all the ins and outs. Great help with getting around PR. Gave us all the great restaurants.

Our personal thanks to Jay. Will see you again soon

Len& Eileen

Room Tip: Corner room
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  • Stayed June 2014, traveled as a couple
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Helpful?
2 Thank Len R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HansRohrhbein, General Manager at San Juan Marriott Resort & Stellaris Casino, responded to this review, July 1, 2014
Dear Len R;

It is great to know that you had a great time in Puerto Rico while staying at our Resort. We are happy to hear that Jay from the tour desk was able to assist you- we will share your feedback with him!
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Tuscaloosa, Alabama
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 25, 2014

We stayed here on our honeymoon and can't wait to go back! Plenty of restaurants are located within walking distance. A bus stop is only a few blocks away. It only cost seventy five cents and you get taken straight to Old San Juan. From there you can use the free trolley to go to the different forts and downtown. We also visited the Bacardi Factory, El Yunque National Forest and the Bioluminescent Bay. When we weren't on the go, we lounged on the beach. We only went to the pool once but its very nice. I highly recommend the San Juan Marriott and Steallaris Casino!!!

Room Tip: We had a corner room, it had an awesome view of the beach.
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  • Stayed August 2013, traveled as a couple
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Helpful?
3 Thank JennE19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HansRohrhbein, General Manager at San Juan Marriott Resort & Stellaris Casino, responded to this review, July 1, 2014
Dear JennE19;

Thank you for choosing to stay with us during your recent trip to San Juan, Puerto Rico. We are delighted to learn that you were able to enjoy our beautiful landmarks and that you had a great time with us.
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Fair Grove, Missouri
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 25, 2014

Over priced. Elevators smelled like urine. Rooms ok but stayed in a lot nicer rooms for way less money. Breakfast buffet way over priced for what was there. Staff was very nice and check out was easy. Valet people were very nice.

  • Stayed May 2014, traveled with family
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Helpful?
1 Thank 493jilln
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HansRohrhbein, General Manager at San Juan Marriott Resort & Stellaris Casino, responded to this review, June 27, 2014
Dear Jill N;

We are extremely disappointed to learn that our hotel did not meet your expectations during your recent trip to San Juan.

We appreciate you taking the time to submit a review and thank you for the positive comments regarding our staff. We will share your feedback with the rest of our team in order to address your concerns.

If we may assist you in the future please contact us directly at mhrs.sjurp.social.media@marriotthotels.com

Sincerely;
Hans G. Röhrbein
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed June 25, 2014

BEST HOTEL EVER!

I recently celebrated a birthday in San Juan and chose to stay at the San Juan Marriott Resort. Everything about the trip was amazing.

We arrived around 1pm and the rooms were not ready...ugh...BUT they quickly stored away our belongings and allowed us to change in the spa. We thought we would have to wait until 4pm when it is official check-in time, but the rooms were ready by 2:30. I mentioned to the hotel that it was my birthday and to my surprise they had upgraded my room to an Executive Suite! I was in AWE! The only thing I didn't like was that it was a handicap room, so the way the shower was made allowed water to leak all out. (not the hotel's fault) When I came back from dinner that night, the hotel left balloons, chocolate covered strawberries and a birthday note! How sweet! My entire stay at the Marriott, I felt welcomed and comforted. The entire staff was very nice and accommodating. The food at the pool was great (try the coconut shrimp!). You receive so many amenities with the resort fee that we didn't even get a chance to use.

I will definitely be staying at this hotel the next time I'm in San Juan and will encourage all others to do the same! This hotel made my birthday great! No complaints whatsoever - from the bellman, to the concierge, pool staff, bartenders - JUST FLAWLESS!

  • Stayed June 2014, traveled with friends
    • Value
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Helpful?
2 Thank Sydney B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HansRohrhbein, General Manager at San Juan Marriott Resort & Stellaris Casino, responded to this review, July 1, 2014
Dear SydneyB;

First of all,“Happy Birthday!”

We are extremely happy to know that you chose to stay with us for such a special celebration! Thank you for the amazing feedback, we are very happy to know that you described your stay with us as a “birthday to remember”.

We hope to see you again very soon!
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Additional Information about San Juan Marriott Resort & Stellaris Casino

Property: San Juan Marriott Resort & Stellaris Casino
Address: 1309 Ashford Ave, San Juan 00907-1324, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in San Juan
#3 Spa Hotel in San Juan
#3 On the Beach Hotel in San Juan
#4 Business Hotel in San Juan
#5 Romantic Hotel in San Juan
#6 Luxury Hotel in San Juan
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — San Juan Marriott Resort & Stellaris Casino 4.5*
Number of rooms: 525
Official Description (provided by the hotel):
Only five miles from Luis Munoz International Airport, located in the prestigious Condado neighborhood of San Juan in a highly desirable beachfront location only minutes from numerous restaurants and bars.The property boasts 513 spacious guest rooms and 12 suites, most with spectacular Atlantic Ocean views; the 24 hour Stellaris Casino on site, two outdoor pools, two lighted tennis courts and Ocean Club Wellness Center that features a wide array of massages and treatments in addition to the health club.Food & Beverage offerings include La Vista Latin Grill, La Isla Beach Bar & Grill, La Isla Pool Bar, Wan Chai Noodle Bar, Coffee Merchant and the ultra chic Red Coral Lounge.Come and enjoy the comfortand atmosphere of everything this "Caribbean Cosmoplitan Beach Club" has to offer. ... more   less 
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Also Known As:
Marriott San Juan Resort & Stellaris Hotel San Juan
Marriott San Juan Resort And Stellaris Casino

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