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San Juan Marriott Resort & Stellaris Casino
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Reviews (6,714)
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3,503
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All reviewsla vistacoral loungeacross the streetocean frontcorner roomswim up barpool areachairs and umbrellasresort feeoceanfront roomtour deskbeach staffthe beach is nicecity viewan umbrellagreat resortpartial ocean view
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3,785 - 3,790 of 6,714 reviews
Reviewed May 1, 2014

The staff at this hotel was exceptional. Sonny in the seaside restaurant really went out of his way to take care of us at breakfast on our last day. Other members of the staff were extremely helpful in providing recommendations on local restaurants and sightseeing.

  • Stayed: April 2014, traveled with family
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Thank dainnat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HansRohrhbein, General Manager at San Juan Marriott Resort & Stellaris Casino, responded to this reviewResponded May 13, 2014

Dear Dainna T;

Thank you for your review, we are extremely happy to learn that you enjoyed your recent stay with us. We are going to share your excellent feedback with Sonny as he will be very happy to learn that he made your last breakfast at our hotel a special one.

Sincerely;
Hans G. Rörhbein
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 1, 2014

Just returned from this hotel and loved the entire experience. Most noteworthy is the attentiveness and professionalism of the staff. Loved the activities and the attention to service and cleanliness. Shout out to Eric (front desk manager) and Diana in La Vista restaurant. They made our trip extra amazing!
And go my gosh the view...

Stayed: April 2014
Thank 199
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HansRohrhbein, General Manager at San Juan Marriott Resort & Stellaris Casino, responded to this reviewResponded May 13, 2014

Dear Atlanta Guest;

It is wonderful to read your feedback form your recent stay at our Resort. Thank you for recognizing the great service our associates, Eric from Front Desk and Diana from La Vista Latin Grill, provided you with. We will share your feedback with them and their managers.

Sincerely;
Hans G Rörhbein
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 1, 2014

The hotel was amazing, clean, staff was courteous and very helpful. Food at hotel was amazing;the pool was awesome and the beach acces was like none other. Lounge chairs, umbrellas, towels, all provided by the hotel. Bikes toride around town, many restaurants near by and the Walgreens across the street was so convinient. I would come back over and over again!!

  • Stayed: April 2014, traveled as a couple
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Thank slherrera
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HansRohrhbein, General Manager at San Juan Marriott Resort & Stellaris Casino, responded to this reviewResponded May 13, 2014

Dear slherrera;

It is great to learn that you had an awesome vacation at our property. Thank you for all the kind feedback about our associates and facilities.

Hope to see you again!

Sincerely;
Hans G Rörhbein
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 30, 2014

We've stayed at other Marriott resorts and chose this hotel based on previous experiences but had a huge let down when first arriving and walking around the property. The location would be good if they had better neighbors. The property next door to the east has graffiti all over its wall facing the beach, to the west is a low rent dumpy hotel followed by a building that is an abandoned concrete structure with no glass in the the windows and covered in graffiti (to be fair half of the buildings on the island fit this description though). The resort itself is fine but Its more like a mini resort by today's standards. The rooms are small, the bathrooms are small and the pool area is kinda small with no adult only area so be prepared for kids running all over. The rooms are clean but it looks like they have painted over things a number of times. Our bathroom door wouldn't even shut all the way because of the many coats of paint on it. The staff were all very friendly and helpful as were almost all the people we met in Puerto Rico. The Condado area where the hotel is located has lots of restaurants, gays (not that there's anything wrong with that) and police. In fact, after dark there is a cop standing on just about every corner of the main road. All in all the entire island was kinda disappointing. Everywhere you go, it looks like crime is a problem with bars on windows and even razor wire on top of fences. I will probably never go back to San Juan but if I had to, I guess I would probably stay here.

  • Stayed: April 2014, traveled with friends
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Thank xqtioners
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HansRohrhbein, General Manager at San Juan Marriott Resort & Stellaris Casino, responded to this reviewResponded May 3, 2014

Dear xqtioners;

It is very sad to learn that your stay at our property and vacation in our beautiful Island did not meet your expectations.

We are constantly seeking ways to improve our guest's experience, so rest assured that we will take all your comments into consideration.

Thank you for recognizing the great service our associates provided during your visit.

Should you decide to visit Puerto Rico again and we may assist you in the future please contact us directly at mhrs.sjupr.social.media@marriotthotels.com

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Reviewed April 30, 2014

Since May 2000 always visit the Marriot Resort. Love the Casino Staff, specially the Marvelous Mr. Aldemaro Guerrero (the guest calling Ray). Love Marriot Resorts San Juan, buy my only complain is The Check- In Time. Is not really good; (4:00PM) is too late to beginning enjoy all the facilities. Please also consider the time of Chek Out (11:00 AM). Maybe 1:00PM is more affordable for the Guests.

Room Tip: Excellent view in the little tower (fifth floor) and the principal Tower (11th Floor)
  • Stayed: April 2014, traveled with family
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Thank Esther A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HansRohrhbein, General Manager at San Juan Marriott Resort & Stellaris Casino, responded to this reviewResponded May 13, 2014

Dear Esther A;

Thank you for taking the time to provide feedback from your recent stay with us. As a returning guest, we appreciate your loyalty to our property. We will send your regards to Mr. Ray Guerrero, as he will be extremely happy to know that you recognized him in your review!

Thank you for your observations regarding the check in and check out process. For your next stay, please keep in mind that we can store your luggage if you arrive before 4pm, so you can start enjoying our facilities and your vacations!

Sincerely;

Hans G Rörhbein
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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