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“Beachfront! But so outdated”

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San Juan Marriott Resort & Stellaris Casino
Ranked #9 of 48 Hotels in San Juan
Certificate of Excellence
United States
Level Contributor
110 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
“Beachfront! But so outdated”
Reviewed February 14, 2014 via mobile

The good - it's beachfront! And even you don't like the beach, it has a good pool. The service is very good - from check in, to room service, to bell man, all are very kind.
The bad - it is a very old building. I believe they are going thought some kind of remodeling. Well, they better get it done quick.

Overall, we are happy we choose Marriott instead of La concha because most reviews say Marriott is better for family and kids. As we came with two under age kids, we agree Marriott is a good choice for family for a vacation in San Juan. Would like to come back again, especially after it completes the remodeling.

Stayed November 2013, traveled with family
Helpful?
4 Thank Steven Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
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  • Cleanliness
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Surrey, United Kingdom
Level Contributor
238 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
Reviewed February 14, 2014

Pretty much a typical Marriott so no surprises in store.

Efficient check-in, the room was ready and everything we wanted was there - plenty of storage space, coffee machine and an ironing board (which is good when you are travelling to several destinations so packing and unpacking a lot).

The staff are all cheerful, efficient and helpful.

The lobby area is busy with a bar and the casino and a coffee shop off to one side. In the evenings there is also entertainment in the lobby so it can be quite noisy. However at the back of the lobby is a very peaceful lounge area with very comfortable sofas and free wi-fi so ideal for catching up on emails or reading.

A free casino lesson was on offer - my husband and son took it up and enjoyed the experience.

The pool area is quite small and most of it can be in the shade but there are lots of hotel sun beds on the beach. Beach towels are supplied.

When we were there - in January - it was quite windy, especially near to the hotel building itself.

There are a couple of on-site restaurants which are perfectly adequate but also many others nearby and everything is just a short walk away.

If you want a taxi they are always ready at the entrance.

San Juan is an interesting town and a visit to the 'Old Town' a must if you like history - there is a free 'pop on pop off' bus which gives you a good tour. But there is a lot more to explore on foot.

If shopping makes your holiday head for the Ralph Lauren outlet shop on the front on the old town - very good prices and a lot of choice.

Room Tip: Definitely ask for a sea view! The higher floors are better too.
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  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
3 Thank Ashsaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Madison, Wisconsin
Level Contributor
38 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed February 13, 2014

The hotel was very accommodating with helping us get more supplies for the bathroom, finding transportation, giving tips, and answering any questions we had. The hotel is clean and looks nice inside. The pool area and beach were really nice. My biggest complaints are the cost of the rooms, food in the restaurants, and beverages. Rooms are so pricey. One person in our group got an alcoholic drink ($12) for a small drink. Location of the hotel is more at the start of Ashford Ave. Some positives: A Walgreen's right down the block and also Buns (diner type of place) across the street had really good burgers and homemade fries.

  • Stayed January 2014, traveled with friends
    • Value
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Helpful?
3 Thank SheilaH957
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MDelgado01, Marketing Coordinator at San Juan Marriott Resort & Stellaris Casino, responded to this review, February 14, 2014
Dear SheilaH957;

Thank you for the feedback provided. We are very happy that you recently stayed with us and will share your observations with our Management Team.

Hope to see you in Puerto Rico again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fairhope, Alabama
Level Contributor
45 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed February 12, 2014

beautiful view, great casino (even serves food) Very clean rooms. We had an ocean view room and it was amazing! Pools are great. All in all a great place to stay and I do plan to return. I loved San Juan lots of history. A really nice place to visit.

Room Tip: be sure to book an ocean view room
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  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank sprat311
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham, Alabama
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed February 11, 2014

Nicer hotel inside than out, not much "curb appeal". Let me start with the positives. Great lobby, great evening entertainment in the lobby, nice casino, can't ask for a better location, nice and clean beach with a lot of sun, helpful doormen and you don't have to wait for a cab, only 10/15 minutes from the airport. Great view of the water, I am glad we didn't have a "city view". Negatives, slight fishy odor in our room. I am allergic to mold and found myself sneezing A LOT in the room, wonder if the odor was from mold (?) Only there 3 nights, so dealt with it. Bed was comfortable and I managed to sleep well. Get to the pool early to get a spot in the sun, about 70% of the chairs are in the shade, and chairs in the sun are hard to come by after 11AM. I have stayed at the Hilton Caribe, and I would rank this one a little better. I ranked it "very good" but that was being VERY generous...

  • Stayed February 2014, traveled as a couple
    • Value
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Helpful?
3 Thank JDL1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jackson, New Jersey
Level Contributor
58 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed February 11, 2014

Located on the beach in the beautiful Condado area of San Juan this hotel lives up to the expectations i have when booking a Marriott hotel. Clean and very comfortable rooms together with ample well decorated public spaces, beautiful pools and friendly staff combine to make this hotel an excellent choice. Several restaurants are within walking distance also several high end stores for shopping like Cartier. Walgreen is a block away. Used a taxi to the cruise pier for the set price of $15. Don't hesitate to stay at this hotel. If you are a Marriott member you can earn 1000 points per night by participating in their going green effort wherein you decline maid service for the following day. We opted to do this every other day and received 2000 extra points during our five day stay.

Room Tip: Ask for an ocean view room you won't be disappointed
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  • Stayed February 2014, traveled with friends
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Helpful?
3 Thank tom46528
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Worth, Texas
Level Contributor
180 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed February 10, 2014

We got this on Priceline and didn't know the name of the hotel until after we booked. SCAREY! But we got an ocean view room that was just lovely. The beach and pools are very inviting and with a Walgreens just down the street and restaurants both inside and outside the hotel, we really enjoyed it. It will cost you $15 for a taxi to go to Old San Juan or to the port area if you are going to a cruiseship.

Room Tip: We stayed in a room on the 4th floor in the Cabana building and it was perfect for us.
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  • Stayed February 2014, traveled as a couple
    • Value
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    • Service
Helpful?
3 Thank janicefrogtravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about San Juan Marriott Resort & Stellaris Casino

Property: San Juan Marriott Resort & Stellaris Casino
Address: 1309 Ashford Ave, San Juan 00907-1324, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in San Juan
#3 On the Beach Hotel in San Juan
#3 Spa Hotel in San Juan
#4 Business Hotel in San Juan
#5 Romantic Hotel in San Juan
#6 Luxury Hotel in San Juan
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — San Juan Marriott Resort & Stellaris Casino 4.5*
Number of rooms: 525
Official Description (provided by the hotel):
Only five miles from Luis Munoz International Airport, located in the prestigious Condado neighborhood of San Juan in a highly desirable beachfront location only minutes from numerous restaurants and bars.The property boasts 513 spacious guest rooms and 12 suites, most with spectacular Atlantic Ocean views; the 24 hour Stellaris Casino on site, two outdoor pools, two lighted tennis courts and Ocean Club Wellness Center that features a wide array of massages and treatments in addition to the health club.Food & Beverage offerings include La Vista Latin Grill, La Isla Beach Bar & Grill, La Isla Pool Bar, Wan Chai Noodle Bar, Coffee Merchant and the ultra chic Red Coral Lounge.Come and enjoy the comfortand atmosphere of everything this "Caribbean Cosmoplitan Beach Club" has to offer. ... more   less 
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Also Known As:
Marriott San Juan Resort & Stellaris Hotel San Juan
Marriott San Juan Resort And Stellaris Casino

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