We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Lovely beach, clean but pricey”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
San Juan Marriott Resort & Stellaris Casino
Ranked #10 of 48 Hotels in San Juan
Certificate of Excellence
Reviewed November 19, 2013

Stayed here for only one night in October 2013. Small room was attractive, clean & functional, but small. Beach is lovely here, as is the immaculate pool area. We stayed here the night before a cruise and didn't really take advantage of all the resort had to offer, but what we did enjoy was very pricey - $20 for a round of 2 domestic beers, simple room service (sandwiches & soda) for $65, you get the idea. We had a group rate of $150 per night which was reasonable compared to comparable resorts in the area, but with bar tab, resort fees and the 1 room service order, our final total was $325. Crazy. Also please note that there are many boarded-up businesses in the area, which doesn't speak well for the local economy and makes a newbie visitor like me feel a little uneasy about walking around. Restaurant across the street, Di Zucherre, serves a great breakfast.

  • Stayed: October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank NJBirder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a ReviewReviews (6,554)
Traveler rating
Traveler type
Time of year
Language
  • More languages

3,941 - 3,947 of 6,554 reviews

Reviewed November 19, 2013

Spent two nights here recently. While the hotel was undergoing some renovation this did not distract at all from our experience.

This beach location was spectacular and the hotel itself while not brand new was well kept and spotlessly clean.

We arrived in Puerto Rico by cruise ship and went immediately to the hotel. Of course so did a lot of our fellow passengers. Check in was backed up and we waited in line for about 30 minutes. I can't blame the hotel for this since their staff seemed prepared for the onslaught of cruisers and did their best to accommodate everyone as quickly as possible. After checking our bags we were off to Old San Juan for sightseeing.

The cab ride to Old San Juan cost $16 but was well worth the fare. After a couple of hours in town we received a call from the Marriott that our room was ready. This was about 3:00pm. Official check in is 4:00pm. We were thankful for the call and headed back to the hotel. As promised at check in we were given a room with an ocean view overlooking the pool area. The room was very large and equipped with a small refrigerator and complementary water. As stated earlier this is not a new hotel but our room seemed freshly painted and remodeled.

Our second day we spent a few hours on the beach. The hotel provided lounge chairs and the staff was friendly and helpful in the setting them up for us. We had a wonderful day sunning, swimming and looking for seashells. The seashell hunt wasn't very productive but fun just the same.

When we tired of the beach we spent some time in the pool area after which we went to our room to get ready for an evening of exploring Old San Juan by night. While getting ready my wife noticed that there was a wedding going on right outside our balcony in the pool area and enjoyed watching the ceremony just outside our room and 5 stories below.

Don't miss going to Old San Juan at night. It's an entirely different experience than during the day. There were several areas with live bands and craft booths as well as street food. The area around El Morrow is all light up with colorful lighting and gorgeous at night. A perfect end to a perfect vacation.

  • Stayed: November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank Joe J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 19, 2013

I'm a little late getting around to review this hotel, but it was amazing! Absolutely love, love, love this hotel. Every staff member we encountered was extremely friendly, warm, and accommodating. Our favorite staff member worked in the restaurant downstairs, and I believe his name was Jose. He said he had been working in the food/beverage department of the hotel for over 15 years, and wow, what a pro! He was our server at least 5 times, and always remembered us, and treated us so well. Jose, if you get to see this, my wife and I are so grateful for your kindness, professionalism, attentiveness, and warm spirit everytime we interacted with you. Which brings me to the food! It was excellent, from the churrasco steak, to the salmon, everything was 5 star. That was probably the best salmon I've ever had. Perfect flavor, tenderness, just amazing. All of the food was great. They have Nutella Creme Brulee yall! That's taking dessert to the next level, and it was heavenly.

Our room was very nice. The bed was comfortable. I did like having the in-room safe for valuables. Its a large safe so it could fit multiple items, including "large" electronics like iPads and laptops. No view is bad in this hotel. It would have been nice to have an ocean view, but the city view was very pretty at night, and the mountains far off in the distance looked very cool. Still, if you get the chance, try for an Ocean view. I can only imagine how beautiful that would look.

They offer complimentary Rum Punch drinks when you check in, and they are delicious. Order from the bar in the lobby. Best bar in the hotel. They also have a frozen cocktail called a Miami Vice, which is Strawberry daquiri mixed/swirled with Pina Colada. My wife could not stop ordering those, and it became her favorite drink while we were there.

We had a lot of fun at the casino. We played slots a few times, and really didn't have fun with that. The real fun was at the roulette table. That was a blast!

Also, because we were on our honeymoon, the staff really went the extra mile to make sure we enjoyed our stay. Whether we were going to their restaurant or bar, the concierge would always call ahead to let them know we were coming. Also, two different times, the hotel sent complimentary wine and cheese to our room as a congratulatory gift on getting married.

The pool area was nice. There are two bars down in that area, one that sits in one of the pools, and one that sits by the back exit of the hotel that leads to their section of the beach. Both serve excellent drinks.

The concierge desk was wonderful. They were able to make plenty of dining suggestions, and help us book all of our tours and activities that we wanted. They were always polite, friendly, and helpful. I highly recommend the Bacardi Factory Tour and the Bio-Bay Tour. The Bio-Bay is the probably one of the coolest things you will ever see. Image Disney meets Avatar with glowing water at night. Beautiful!

My wife and I loved this hotel, and is probably a good reason why we fell in love with Puerto Rico with just our first visit. Everywhere we went was nice, everone we encountered was bi-lingual, and no one made us feel insecure about not speaking fluent Spanish. Also, there is a hamburger place right across the street from the resort calls Buns. Go there! Best hamburger around. We went there three times!

I cannot say enough about this hotel. Our honeymoon was perfect, aside from my wife getting a little sick from a place we ate at in Old San Juan. Because of that, we ended up eating most of our meals at the hotel, which was fine. They had breakfast specials each day, and great dinner every night.

Do not hesitate and just stay here. It was well worth the experience. It was some of the best service we have ever had. Thank you to all of the staff we encountered there. You really helped make our Honeymoon beyond special! Front desk, bartenders, restaurant hosts and servers, especially Jose, the beach crew to help set up chairs and umbrellas, the housekeeping staff who kept that hotel clean and beautiful, the fitness center team for the tour, everyone. This is a well run hotel with people who will care for you and treat you great when you stay!

We stayed from July 21-28, 2013. The weather was absolutely beautiful, except for that initial Monday. It rained all day, but it was still somehow beautiful and not gloomy at all. Love this hotel and love Puerto Rico!

Room Tip: Ocean View room if you can get it. City view is ok. Its neat to see people walking and all the build...
See more room tips
  • Stayed: July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
5  Thank Matt O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 18, 2013

First stay at this hotel and it was a fabulous experience besides the fact that my boyfriend broke his foot the first night outside the Marriott resort. Hans-Georg Rohrbein, Juanita and staff was more than accommodating in helping out my boyfriend who ended up in a wheelchair the entire stay. Special thanks to Hans and Juanita though. My experience was A+ and I highly recommend this resort. Beautiful pool and beach area.

  • Stayed: November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Nina T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MDelgado01, Marketing Coordinator at San Juan Marriott Resort & Stellaris Casino, responded to this reviewResponded December 11, 2013

Dear Nina T;

Thank you for your feedback!

We are happy to hear that you enjoyed your stay with us.

We hope your boyfriend is doing much better now and hope to see you back here soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 17, 2013

Great beachfront hotel. We have stayed here twice now and would stay again. We love that this property is on the beach. Staff is very helpful and hotel is clean. Great ocean views. Restaurants and shopping within walking distance. Would definitely recommend this hotel.

Stayed: May 2013, traveled as a couple
2  Thank AnnH21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 16, 2013

Had booked a city view room at the Marriott, received an upgrade without asking to a remodeled ocean view room. The hotel staff are very helpful, the location, and beach are wonderful. Recommend this hotel to everyone.

Stayed: November 2013, traveled solo
3  Thank 3dpal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 16, 2013

I only stayed at this resort for one night and my experience was A+. The level of service from the staff and the cleanness and comfy rooms were amazing. The view to the city were pretty amazing too. I will stay here again!

Room Tip: Room 2025 has a great city view
See more room tips
  • Stayed: November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank dlareg85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these San Juan hotels
0.4 mi away
Condado Vanderbilt Hotel
0.5 mi away
Doubletree by Hilton San Juan
1.2 mi away
Sheraton Puerto Rico Hotel & Casino
Show Prices
Show Prices
Show Prices
0.1 mi away
Best Western Plus Condado Palm Inn & Suites
2.9 mi away
CasaBlanca Hotel
CasaBlanca Hotel
#5 of 48 in San Juan
991 reviews
0.2 mi away
AC Hotel by Marriott San Juan Condado
Show Prices
Show Prices
Show Prices

Been to San Juan Marriott Resort & Stellaris Casino? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about San Juan Marriott Resort & Stellaris Casino

Address: 1309 Ashford Avenue, San Juan 00907-1324, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in San Juan
#4 On the Beach Hotel in San Juan
#4 Business Hotel in San Juan
#5 Romantic Hotel in San Juan
#7 Luxury Hotel in San Juan
Price Range: $226 - $649 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — San Juan Marriott Resort & Stellaris Casino 4.5*
Number of rooms: 525
Official Description (provided by the hotel):
Only five miles from Luis Munoz International Airport, located in the prestigious Condado neighborhood of San Juan, find the spectacular San Juan Marriott Resort & Stellaris Casino. Our resort in San Juan, Puerto Rico sits in a highly desirable beachfront location only minutes from numerous restaurants and bars. The property boasts 513 spacious guest rooms and 12 suites, most with spectacular Atlantic Ocean views; the 24 hour Stellaris Casino on site, two outdoor pools, two lighted tennis courts and Ocean Club Wellness Center that features a wide array of massages and treatments in addition to the health club. Food & Beverage offerings include La Vista Latin Grill, La Isla Beach Bar & Grill, La Isla Pool Bar, Wan Chai Noodle Bar, Coffee Merchant and the ultra chic Red Coral Lounge. Come and enjoy the comfort and atmosphere of everything this "Caribbean Cosmoplitan Beach Club" has to offer. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Marriott, Expedia, Orbitz, Hotels.com, Booking.com, Travelocity, Priceline, Hotwire, TripOnline SA, HotelQuickly, Cancelon and Evoline ltd so you can book your San Juan Marriott Resort & Stellaris Casino reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Marriott San Juan Resort & Stellaris Hotel San Juan
Marriott San Juan Resort And Stellaris Casino

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing