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All reviewsla vistacoral loungeacross the streetocean frontcorner roomswim up barpool areachairs and umbrellasresort feeoceanfront roomtour deskbeach staffthe beach is nicecity viewan umbrellagreat resortpartial ocean view
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4,461 - 4,466 of 6,934 reviews
Reviewed August 21, 2013

A single traveler can only give her view of the few meals, or single room she or he experiences. Fabulous beach location and beautiful lobby, except for damage by elevator doors. Also, the elevators always smelled like the adjacent restroom on lobby floor. Service was good. Ate one night and it was decent. But my room, personally, I found was a little subpar. There was a wet spot on the carpet when I checked in. The walls were thin, next door neighbors loud talking kept me up till 1 am. Executive lounge was great, with super good coffee.

Room Tip: I did not get a beach view, that would have been better.
  • Stayed: August 2013, traveled on business
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1  Thank Geo H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 21, 2013

You will not regret a stay here - it doesn't get better than this. This is such a gorgeous property and resort - the full package!

-The rooms are cleans and comfortable.
-The service is top-notch - every employee was so kind, helpful, and friendly. The concierge is always available for help and fantastic recommendations.
-The pool area is wonderful! A huge kiddie pool area that is so much fun for the little ones. Then, there is a separate larger pool with a swim-up bar and a water slide!
-The beach area in front of the hotel is all that you need - no need to look elsewhere! White sandy beach that is kept nice and clean, lounge chairs, umbrellas. While we stayed there were two weddings that took place down there - it's that beautiful.
-There are tons of great places to eat within easy walking distance - everything you need within reach. There is also a Walgreens right on the corner for the essentials you need or forgot.

Don't look anywhere else - this is where you want to stay! We can't wait to go back.

  • Stayed: August 2013, traveled with family
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1  Thank Megan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 21, 2013

This is probably the best hotel I stayed in when it comes to the service on offer.

Right from the moment we entered the hotel, everything was just where it was supposed to be. No wait at the reception, clean and beautiful rooms, many good restaurants and unmatched service.

We were impressed with everything that the hotel had to offer.

Before booking this place we could not understand why the Ritz Carlton next door was ranked below this, but now we totally know why!

The hotel is bang in the middle of everything.

- Hotel has its own private beach. The tides are a bit high but its a flat beach meaning you can literally walk some 100 feet into the beach. Very beautiful and clean waters.
- Many restaurants in the hotel and around it.
- 10 minutes ride to Old San Juan and 45 mins to El Yunque
- Casino inside the hotel.
- Pools and hot tub in the hotel are very well placed so you dont get the noise into the rooms.

There is a lot of good things to write about the hotel and none better than the service thats offered here.

Overall I would give it a 10/10 and would recommend this to anyone visiting San Juan.

For the price they charge, this is the best bang for the buck.

Room Tip: Ask for an ocean view room on a high floor in the tower that houses the casino.
  • Stayed: August 2013, traveled as a couple
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6  Thank Suryavarman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 20, 2013

this hotel was beautiful! they greeted us with rum punch as soon as we came in. The hotel room was very clean and had a lot of storage space for us since we were staying there for a week. The cleaning staff was on point every single day with new towels, bottled water, coffee, and teas, the bed(so comfortable!!) was always made daily. The staff was also very nice and greeted as happily every day. If we needed anything, they'll bring it up in two minutes. The room service was also yummy and offered both american and pr food! Even though we were in PR, it was hard to get out of the resort since the hotel offered so much to do. The pool was fun, the only thing is that it wasn't that deep, was only 4 feet or so. The access to the beach was also great because they had service get us chairs and umbrellas as soon as we stepped on the beach. They had service walk around to immediately serve us drinks or food. This hotel definitely made it very easy for us to have a relaxing, stress-free vacation.
Some of the things that I didn't like but did not make a significant difference were: expensive daily parking $16, resort fee was added the first day $150, they were supposed to give us ocean view room but agent advised they were overbooked but then the same people on my party who came later on the week were able to get an ocean view room. Breakfast buffet was a bit pricey for the little choice they offered.

  • Stayed: August 2013, traveled as a couple
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1  Thank msnodg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 20, 2013

We stayed at the Stellaris as a last hurrah before my son went off to college & had a fabulous time. We were greeted at the door with a glass of rum punch & the staff was terrific. Our room was clean & comfortable & we had a great balcony with an ocean view from the 20th floor. The ocean water was like bath water - amazing! There are a couple of pools - one more shallow for kids & one with a swim up bar for the big kids. A cab costs pretty much $20 to/from anyplace we went, but there were so many places within walking distance we rarely took a cab.
We took a "tour" of the rainforest/bio-bay, but I would recommend to just rent a car & go without the tour. Our time in the rainforest was too short & the bio-bay tour was too early; the sun had just set so it was difficult to see the luminescence.
We are in the airport headed home & already looking at dates when we will be able to go back!

  • Stayed: August 2013, traveled with friends
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2  Thank kdmc0408
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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