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San Juan Marriott Resort & Stellaris Casino
Ranked #10 of 46 Hotels in San Juan
Certificate of Excellence
Rio de Janeiro, RJ
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“We get what we pay for, no biggie!”
Reviewed July 4, 2013

We went for 5 days in this hotel for my husband's birthday on the next picture. The timeliness of the delivery party (cake, strawberries, flowers and champagne all for the birthday) I asked for 6 PM the hotel concierge said it was perfect, but when I went back to the hotel to make a surprise for my husband in the room so the flowers had nothing! It was already 7:30 then I called she told me that the kitchen had a "slight delay" were already 8 PM and things came almost 9PM.

The other day we went to pessear in other cities of Puerto Rico, the room was one mess the party, so I talked to housekiping
thoroughly clean the room let me extas towels and wipe the floor (the flowers)
Still I gave $ 10.00!!! to clean it well ... I went back the next day so she had made the bed and changed the towels! Old flowers had dried on the floor!! Good Cleanup was HORRIBLE!

From 0-10 I give a 8

The Poolside was ok, had nothing more too!
I had many problems with this hotel!

The air conditioning also was Horrible!! Was scheduled to be in'' LOW'' and the heat was unbearable at night ... The hotel was beautiful plus they have to improve a lot still to be considered a 5 star hotel.

I recommend that the bar was actually really the food the breakfast, and the friendliness of the people!
I would recommend.! So I think if they improve...

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NathaliaePedro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MDelgado01, Marketing Coordinator at San Juan Marriott Resort & Stellaris Casino, responded to this review, September 20, 2013
Dear NathaliaePedro;

Thank you for taking time to review our property the San Juan Marriott Resort & Stellaris Casino. First of all, please receive our most sincere apologies for the inconveniences encountered during your stay. We will share this feedback with our Management Team to identify opportunities for improvement.

If you ever decide to visit Puerto Rico in the future we would like to have you stay with us again. Please feel free to contact us directly at (787) 722-7000 ext 42.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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6,220 reviews from our community

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Rating summary
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  • Sleep Quality
  • Rooms
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  • Value
  • Cleanliness
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Avondale Estates, Georgia
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 4, 2013

We had a really wonderful time here. I stay at many, many hotels and many are Marriott brands. It began with Jose Rosado who checked us in. This man really is the walking definition of excellent customer service. Everyone along the way shared a genuine smile and desire to make our island time quintessentially luxurious. There is not enough I can say, though, about Jose Alvarado in the Spa. The spa desk suggested a "jet lag massage" and this Delta million miler couldn't have asked for anything better. If you miss this guy, it's your own fault.

They have done a great job of keeping up with the maintenance on this property also. It's clean and fresh everywhere you look. There is fresh paint and up-to-date decor. We would absolutely come back again.

Room Tip: When Jose R tells you something, do it, whether it's a place to eat or sight to see. The corner...
See more room tips
  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rob B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michigan
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 4, 2013

Our first trip to San Juan, so maybe a 4 star hotel rating is different than in the main US. For the price we paid for the room, I expected nicer conditions, it was not up to my standards. Maybe we just got in an area of hotel that hasn't been updated. The bathroom was nice, but the carpet and chairs were visibly worn. The room had a bad smell, and the balcony was not impressive. The outside facilities (pool area) look to be good condition (it was dark). The work out room (for a hotel) was great. We were only there for one night and we walked down to Walgreen's, checked out the ocean and ate at a local restaurant (Tijuana's) which was average at best. It has a nice place to purchase coffee at hotel (coffee merchant) and a Starbuck's across the street.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank organicnatural
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MDelgado01, Marketing Coordinator at San Juan Marriott Resort & Stellaris Casino, responded to this review, September 20, 2013
Dear organicnatural;

It is great to know you recently stayed with us. Knowing our guests expectations we are currently undergoing a room enhancement to all of our 525 guestroom and suites.

We really appreciate your feedback and hopw you had enjoyed your visit to San Juan. If we may assist you in a future stay please contact us directly at (787) 722-7000 ext 42.
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long island new york
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed July 3, 2013

My husband and I spent 5 days here and it was perfect in every way. The hotel is great and the workers bend over backwards to meet your every need. We upgraded to oceanfront and it was a joy to sit on our balcony (on the 19th floor). There was always something going on in the hotel both inside and out. The Condado area is terrific -lots of live music going on in various bars and restaurants. The only downside is the surf is rather rough so it is not great for going in the ocean with kids. It was a touch windy as well. But for adults no problem.
Two months ago I stayed at the Intercontinental in Isla Verde and it was very disappointing. If you are trying to decide between the two then this is the place to go. Isla Verde has not much going on nor does the Intercontinental have much going on.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank gpcpkp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Lauderdale, Florida
Level Contributor
38 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed June 30, 2013

Our family just stayed 8 nights at this hotel. It was clean and in a nice neighborhood. The bed was very comfortable, and the fitness room was nicely appointed. The hotel had nice restaurants and a small, active casino. But the highlight of the hotel is the staff. Virtually everyone went out of their way to help with a smile on their face.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank QdogBocaRaton_FL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
47 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed June 29, 2013

Service was excellent. The valet Javier was amazing remember names etc... Really seemed to go out of his way to make you feel welcome. Location was good. The property was well kept and clean. The bed was comfortable. Would stay again.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank CIrwin49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nyc
Level Contributor
74 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed June 28, 2013

The hotel looks a little run down from the outside so I wasn't impressed.

The Good:
* The staff was very nice - we got a room upgrade which was nice and the ocean front views were spectacular. We were very happy we paid extra for ocean views.
* Concierge was very helpful about planning days out on the island with our kids
* Food at the restaurant was good - we took the buffet every morning
* Location is good - right by many restaurants so that's very convenient

The Bad:
* Not a great place for kids, there is just not much to do. The beach is so windy (staff said it's been the case this year), you can't really take the kids there. There is a kiddie pool and a water slide but no activities or anything else for them to do.
* Families - the fee for a babysitter is $25 per hour and there is a min. number of hours you need to take in order to have a babysitter.
* The bathroom was dirty when we got there to the point where they really had to compensate us. It just makes you wonder how well they clean the rooms in between guests. They were good about trying to sort things out with us.
* Overall it's a simple hotel

Room Tip: Try to get a corner ocean front room. These rooms are bigger and have a great view. We stayed on the...
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Stayed June 2013, traveled with family
Helpful?
3 Thank nyc100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MDelgado01, Marketing Coordinator at San Juan Marriott Resort & Stellaris Casino, responded to this review, September 20, 2013
Thank you for taking the time to review your recent stay with us, nyc100. We strive to provide the best guest experience possible, so we will share all of your observations with the appropriate departments.

If we can ever assist you in a future stay at the San Juan Marriott Resort, please contact us directly at (787) 722-7000 ext 42.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about San Juan Marriott Resort & Stellaris Casino

Property: San Juan Marriott Resort & Stellaris Casino
Address: 1309 Ashford Ave, San Juan 00907-1324, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in San Juan
#3 Spa Hotel in San Juan
#3 On the Beach Hotel in San Juan
#4 Business Hotel in San Juan
#5 Romantic Hotel in San Juan
#6 Luxury Hotel in San Juan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — San Juan Marriott Resort & Stellaris Casino 4*
Number of rooms: 525
Official Description (provided by the hotel):
Only five miles from Luis Munoz International Airport, located in the prestigious Condado neighborhood of San Juan in a highly desirable beachfront location only minutes from numerous restaurants and bars.The property boasts 513 spacious guest rooms and 12 suites, most with spectacular Atlantic Ocean views; the 24 hour Stellaris Casino on site, two outdoor pools, two lighted tennis courts and Ocean Club Wellness Center that features a wide array of massages and treatments in addition to the health club.Food & Beverage offerings include La Vista Latin Grill, La Isla Beach Bar & Grill, La Isla Pool Bar, Wan Chai Noodle Bar, Coffee Merchant and the ultra chic Red Coral Lounge.Come and enjoy the comfortand atmosphere of everything this "Caribbean Cosmoplitan Beach Club" has to offer. ... more   less 
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Also Known As:
Marriott San Juan Resort & Stellaris Hotel San Juan
Marriott San Juan Resort And Stellaris Casino

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