We went for 5 days in this hotel for my husband's birthday on the next picture. The timeliness of the delivery party (cake, strawberries, flowers and champagne all for the birthday) I asked for 6 PM the hotel concierge said it was perfect, but when I went back to the hotel to make a surprise for my husband in the room so the flowers had nothing! It was already 7:30 then I called she told me that the kitchen had a "slight delay" were already 8 PM and things came almost 9PM.
The other day we went to pessear in other cities of Puerto Rico, the room was one mess the party, so I talked to housekiping
thoroughly clean the room let me extas towels and wipe the floor (the flowers)
Still I gave $ 10.00!!! to clean it well ... I went back the next day so she had made the bed and changed the towels! Old flowers had dried on the floor!! Good Cleanup was HORRIBLE!
From 0-10 I give a 8
The Poolside was ok, had nothing more too!
I had many problems with this hotel!
The air conditioning also was Horrible!! Was scheduled to be in'' LOW'' and the heat was unbearable at night ... The hotel was beautiful plus they have to improve a lot still to be considered a 5 star hotel.
I recommend that the bar was actually really the food the breakfast, and the friendliness of the people!
I would recommend.! So I think if they improve...
- Official Description (provided by the hotel):
- Only five miles from Luis Munoz International Airport, located in the prestigious Condado neighborhood of San Juan in a highly desirable beachfront location only minutes from numerous restaurants and bars.The property boasts 513 spacious guest rooms and 12 suites, most with spectacular Atlantic Ocean views; the 24 hour Stellaris Casino on site, two outdoor pools, two lighted tennis courts and Ocean Club Wellness Center that features a wide array of massages and treatments in addition to the health club.Food & Beverage offerings include La Vista Latin Grill, La Isla Beach Bar & Grill, La Isla Pool Bar, Wan Chai Noodle Bar, Coffee Merchant and the ultra chic Red Coral Lounge.Come and enjoy the comfortand atmosphere of everything this "Caribbean Cosmoplitan Beach Club" has to offer. ... more less
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- Also Known As:
- Marriott San Juan Resort & Stellaris Hotel San Juan
- Marriott San Juan Resort And Stellaris Casino