We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Book On TripAdvisor Bonus Book your hotel on TripAdvisor — then save 20% on things to do for your trip. Use code BOOKTOSAVE.

“Welcoming in the heart of San Juan” 4 of 5 stars
Review of San Juan Marriott Resort & Stellaris Casino

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Save
You added San Juan Marriott Resort & Stellaris Casino to your Saves list
San Juan Marriott Resort & Stellaris Casino
4.0 of 5 Resort   |   1309 Ashford Ave, San Juan 00907, Puerto Rico   |  
Hotel website
  |  
Hotel deals
  |  
Hotel packages
  |  
Hotel amenities
Special Offer
Member Rates
Ranked #10 of 46 Hotels in San Juan
Certificate of Excellence
Colorado Springs, CO
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Welcoming in the heart of San Juan”
4 of 5 stars Reviewed April 30, 2013

We stayed at the Marriott SJ for a few days before starting an eastern Carib cruise on the Carnival Valor. We'd never been to SJ before.

First, as usual, Marriott service and the competent, friendly staff made the hotel stay thoroughly enjoyable. The consistency across Marriott resort properties (e.g., comparing the MSJ with the Marriott Kauai Beach Resort) is amazing.

We had a city-side room with view of the mountains, though all we saw were the perpetual April rain clouds over the mountains. We stayed on Marriott Reward Points, but we didn't know to try for a beach-side room. The room was spacious, comfortable and fastidious.

The location is a good proximity balance between Old SJ and the upscale hotel-casinos with good beaches on Ashford. We learned the hard way (our own fault, we didn't check) that you really can't walk comfortably from MSJ to Old SJ and the fortresses. The cab ride is short, but most importantly it saves a tough hill climb.

Ashford has some great restaurants, and the MSJ concierge gave us good advice. We're gluten-free, and his recommendations were perfect. (Of course, it helps that traditional PR cuisine is pretty low-/no-wheat anyway.)

The MSJ beach is excellent, and the staff helpfully setup your beach chairs and dig in the umbrellas. You can walk the beach (all public) past other hotels quite a ways up the beach toward the west end, not so far to the east. Unfortunately, with the strong trade winds, which established the PR colony in the first place, almost every day is a Red Flag day. The hotel staff is vigilant whistling swimmers away from rock outcrops on the west side of the beach in front of the MSJ. There's still plenty of good swimming away from those rocks, and the surf is decent for boogie board rides. In the distance (maybe quarter to half mile?), you can see big breakers over the reef that protected Spanish PR from its British, Dutch and French competitors, and today protects PR from hard hurricane seas. We saw some nut jobs out para-surfing maybe a 100 yards just inside the reef--MSJ wisely doesn't offer those beach toys. Parents should realize that MSJ doesn't provide a lifeguard in the State-side sense. Talking with MSJ staff, I got the impression that the PR lifeguard service normally performs recovery, not rescue, so watch your kids.

The pools and big slide seemed a bit small for the size of the property, but the beach is a better draw anyway. Landscaping separates the two pools and provides a sense of limited privacy for sunning poolside.

Like other Marriott properties we know, MSJ strictly limits vendor presence on the property, and the vendors are very polite. On the public beach in front of the MSJ there were more vendors, but I suspect the MSJ staff encourages them to be polite, too.

Arriving late the first night, we ate at the hotel restaurant, which was quite good.

We were most suprised and pleased to find that MSJ has live Latin dance music several nights each week. The concierge told us that most of SJ doesn't have live Latin music anymore. The bands were "real," not just a guy doing guitar play-along with his amped-up Mac Book, as we saw at other hotels. (Apple and its software authors are destroying performance music.) The dance floor is VERY tight on Friday and Saturday night, less so other nights. The crowd was extremely friendly.

Across the street are a Starbucks and a Haagen-Daz. Walgreens is half a block away, so you can affordably get the sunblock, aloe gel, etc, that you either forgot or didn't want to pack. The Walgreens sells some alcohol, and there's also a full liquor store just another half block away.

We hope to revisit SJ, as we had just barely begun to explore it, and there's a lot to see and do in PR. We expect to stay again at the MSJ.

Room Tip: Beach side rooms may be available
See more room tips
  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
4 Thank Frank_Colo_Spgs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

5,447 reviews from our community

Traveler rating
    2,716
    1,946
    496
    180
    109
See reviews for
1,499
2,042
141
415
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (1,694)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Chicago, IL
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed April 29, 2013

This was our first time staying at a Marriott, and we were impressed to be sure--with the ambiance, amenities, and incredibly friendly service from every single staff member we encountered during our four-night stay. A few points:

--We were traveling with a toddler and really appreciated the beautiful pool; it has a great shallow area for kids. We also greatly appreciated being allowed to check out a bit later to accommodate his nap.
--Loved our oceanfront room, although a (cheaper) partial oceanfront would probably have been just as nice.
--The workout room is clean and well equipped.
--It was easy to find lounge chairs at the pool and beach. The beach is lovely, although you do need to be careful swimming there--powerful waves.
--The hotel's location can't be beat. Tons of good restaurants are within a few blocks, along with two beautiful parks (one with a playground) and a handy Walgreen's. In the area, we enjoyed dinners at Ropa Vieja, Bar Gitano, and the Italian restaurant at La Ventana al Mar park (can't remember the name). We had breakfasts at Starbucks, Punk Burger (great acai bowls), and Ben & Jerry's (seriously, it was delicious) and lunches at Danny's (good pizza) and the Buns burger spot across from the hotel.
--Can't comment on the hotel restaurants since we didn't eat there. The breakfast buffet was way too expensive when you have so many options nearby. However, the pool bar makes great drinks--pricey, but worth it!

  • Stayed April 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank strass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Knoxville, Tennessee
Level Contributor
23 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
2 of 5 stars Reviewed April 29, 2013

I deeply regret my choice of this hotel and feel trapped in it as I write this because of their prepayment policy. There is only one "outdoor" reataurant! Worse, it is really a modified indoor restaurant in which you sit under a roof and can't see the ocean fully because there is a large and decorated glass barrier between the restaurant where you sit to eat and the actual beach. This cuts off any ocean breeze and stifles the air. Truly awful. You are in
Puerto Rico, where many hotels have wide open vistas, tons of outdoor sitting and relaxing options, but NOT at the Marriott.Only reason to pick this San Juan option: the nice but crowded beach.

I am currently at a conference at the Hilton, which sits on a stunning location, with wide open vistas and lots of places to chill. I was booked out of the conference hotel and then picked the Marriott because of the good reviews, which I cannot understand and now feel misled by. Don't stay here ...it is as if they plucked a generic Marriott and plopped it down on the beach and didn't bother to create any outdoor lounging or eating options for the guests, who are here to enjoy the beautiful beach and weather. The one pool is so-so.

I wish I was at the Hilton, or even better, la concha, where I stayed two nights before the La Concha is beautiful with a soaring lobby, like the Hilton, lots of pools and seating area sprinkled throughout.

Honestly, I can't wait to leave this hotel every morning to get to the conference to enjoy the Hilton.

  • Stayed April 2013, traveled on business
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank agnes184
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Farmingdale, New York
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 28, 2013

We were there from Wednesday to Sunday, just enough time to renew our energy and close enough from NY that travel wasn't to long. We had breakfast every morning at the La Vista and was greeted by a very friendly server Sonny who remembered us every morning and what we wanted. What a gem they have in him. The Red Coral lounge was a wonderful way to relax and they offered night snacks that were to die for, very tasty and just the right size. Our server there was Ming and she was always delightful and happy to see us.
In general we felt like we were home surrounded by friends who cared about our needs.

Room Tip: Choosing a room for us depends on how much time you are in it. We were down in a corner overlooking...
See more room tips
  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank SueKoehler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlotte, North Carolina
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed April 27, 2013

Located in the heart of Condado you can't ask for a much better location to be able to walk to restaurants and places to grab a drink. As for the hotel itself its rather dated however I found it clean and in good repair. I had a room overlooking the pool area that had a very good view of both the pool and ocean beyond. The casino is one of the few places you can play hold'em poker so that is always a perk. I stayed in the hotel on a business trip and found it to be your basic Marriott which was fine for my needs. The reason I rated it 3 stars is I believe if you are on vacation there are much better properties to stay just based on pool and beach accommodations.Don't get me wrong I found the pool fine for my use when I had an early day, I have stayed at other hotels on the island that seem to have more to offer a person on vacation.

Overall its a solid Marriott property that suited my needs just fine and I will stay there again. However on the 1-2 times a year the wife stays over for a long weekend we will visit another hotel for the touristy perks.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank Paleales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Staten Island
Level Contributor
78 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed April 27, 2013

Beautiful and clean. Friendly staff. Relaxing pool and great access to beach. Good security.

Hotel went out of their way to make our cruise critic group feel welcome by offering reduced priced drinks.

Our room, partial ocean view was large with a nice balcony. Bed was comfortable and we had all the amenities we needed I.e. coffee, free Internet, free bottles of water, free drink coupon, free beach chairs, and $40 match play in casino. We were greeted with complimentary punch.

We didn't eat at hotel because prices were high and review were not positive so we had a nice dinner just down the street Tijuana,to the left and a good breakfast at Latin to the right. Walgreens on corner was great for fresh fruit and snacks.

We would stay here again.

Room Tip: 14 floor was great
See more room tips
  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank Nancy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salem, New Hampshire
Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed April 27, 2013

My sister and I spent five nights in a nice oceanfront room and the view was very nice. But the service was not so good and the resort fees were insane. One evening the maid left our door propped open after tidying up the room. Another evening she hung up the towels that we had put in the tub to be replaced. Dirty wine glasses were left behind and the floor wasn't vacuumed until we complained. By the way, I think the concept of re-using towels makes no sense - they don't dry overnight and no one wants to re-use a wet towel.

We had a repeating problem with keys not working. The lobby dispatched someone to replace the key as my sister waited at our door but sent him to the wrong floor.

The pool bar service was spotty - several people waited way too long for a cocktail or food. It was easier to get it yourself.

My husband is a lifetime gold member so we've been to many Marriott resorts and I would have to say that this one was the least pleasing.

Room Tip: Choose oceanfront, by all means.
See more room tips
  • Stayed April 2013, traveled with family
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
1 Thank mchall6252
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JCT-DOM-PR, Manager at San Juan Marriott Resort & Stellaris Casino, responded to this review, April 29, 2013
Dear mchall6252

Thank you for your review of your expoerience during a recent stay at our property. Thank you also for your loyalty to Marriott International as is evidenced by your husband's lifetime gold status. It is truly appreciated.

Your experience is well below the expectations we have for ourselves and have been addressed with the relevant department heads within our organization so that your experience is not replicated in the future.

If you have the time, it would be greatly appreciated if you could contact me offline and let me know which room you stayed in, I will see if the problem you had with your door keys has been rectified fully or not.

If I can ever assist in a return stay to the San Juan Marriott Resort & Stellaris Casino, please don't hesitate in contacting me at 787 289 5036 or via email at julian.cable-treadwell@marriotthotels.com.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near San Juan
0.5 mi away
Condado Vanderbilt Hotel
1.1 mi away
Caribe Hilton San Juan
Caribe Hilton San Juan
#18 of 46 in San Juan
4.0 of 5 stars 5,840 reviews
0.5 mi away
Doubletree by Hilton San Juan
Show Prices
Show Prices
Show Prices
3.2 mi away
Hotel El Convento
Hotel El Convento
#2 of 46 in San Juan
4.5 of 5 stars 2,370 reviews
3.8 mi away
The Ritz-Carlton, San Juan
The Ritz-Carlton, San Juan
#6 of 14 in Isla Verde
4.0 of 5 stars 2,794 reviews
15.2 mi away
Dorado Beach, a Ritz-Carlton Reserve
Show Prices
Show Prices
Show Prices

Been to San Juan Marriott Resort & Stellaris Casino? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about San Juan Marriott Resort & Stellaris Casino

Property: San Juan Marriott Resort & Stellaris Casino
Address: 1309 Ashford Ave, San Juan 00907, Puerto Rico
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in San Juan
#3 Spa Hotel in San Juan
#4 On the Beach Hotel in San Juan
#4 Business Hotel in San Juan
#5 Romantic Hotel in San Juan
#6 Luxury Hotel in San Juan
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — San Juan Marriott Resort & Stellaris Casino 4*
Number of rooms: 525
Official Description (provided by the hotel):
Only five miles from Luis Munoz International Airport, located in the prestigious Condado neighborhood of San Juan in a highly desirable beachfront location only minutes from numerous restaurants and bars.The property boasts 513 spacious guest rooms and 12 suites, most with spectacular Atlantic Ocean views; the 24 hour Stellaris Casino on site, two outdoor pools, two lighted tennis courts and Ocean Club Wellness Center that features a wide array of massages and treatments in addition to the health club.Food & Beverage offerings include La Vista Latin Grill, La Isla Beach Bar & Grill, La Isla Pool Bar, Wan Chai Noodle Bar, Coffee Merchant and the ultra chic Red Coral Lounge.Come and enjoy the comfortand atmosphere of everything this "Caribbean Cosmoplitan Beach Club" has to offer. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Hotwire and Odigeo so you can book your San Juan Marriott Resort & Stellaris Casino reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Marriott San Juan Resort & Stellaris Hotel San Juan
Marriott San Juan Resort And Stellaris Casino

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing