My husband and I spent 6 days in early October at the Marriott San Juan. I researched many hotels before our trip to PR and despite some negative comments, we decided to stay at the Marriott. Best decision ever! Upon arrival, which was earlier than check-in time, the front desk staff Jennifer was super friendly. She even went out of her way to upgrade our room from a partial ocean view to a full ocean/pool view. While checking in, we were served welcome drinks (rum punch) - delicious! George, the bellman, took our bags to our room while we wandered around the hotel. He was great - even filled our ice bucket in the room so we can have something cold once we got into the room. Housekeeping on a daily basis - was excellent. Staff left extra towels, bottled water and toiletries.
The concierge staff - Lani and Zoirines, were extremely helpful in arranging rental car, dinner reservations and even the bio-bay tour for us. They answered all our questions with a smile and was wonderfully friendly. Even the security staff, beach boys, pool-side staff were great. Don't let negative comments sway you from staying at this hotel. It's in a great location - and it is the best place to stay in the Condado/San Juan area.More