We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Not for everyone, but we love it”
Review of The Gallery Inn

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
The Gallery Inn
Ranked #9 of 29 San Juan B&B and Inns
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Not for everyone, but we love it”
Reviewed March 5, 2014

If you are fussy about everything being in tip top shape, are uninterested in Old San Juan and its history, hate parrots, have no curiosity about a highly eclectic art collection, and basically prefer your vacations clearly marked and predictable, the Gallery Inn isn't for you. You can save yourself the disappointments, go somewhere else and leave the Inn to those os us who are fascinated by all of the above and willing to tolerate various small inconveniences for the sake of a unique and intimate experience.

The Inn is a maze, filled with masks, paintings, and sculpture, much of it by or about the owner, Jan D'Osoto. Each room is different, but they are all consistent with this being a four hundred year old set of historic buildings which demand constant attention on a scale difficult for many of us to imagine. This is true of all the buildings in Old San Juan's historic district. Beautiful hIgh beamed ceilings in the Spanish colonial style, very little closet space, small bathrooms, great canopied beds, and an ideal location for spending days exploring Old San Juan on foot, coming back for a break at the hotel to read and relax in various niches throughout the hotel, out on the patio or beside the tiny, unusual pool, which is great for dipping. Wonderful restaurants are within walking distance. Dragonfly is our favorite.

Be prepared for an unforgettable time in every way, with all of the plusses and minuses that implies. We've been back three times, and will return whenever we can. Jan D'Osoto is a remarkable 80 years old, and herself a piece of San Juan history. The house is also her home.

Room Tip: "Artist rooms", which are the least expensive, tend to be small and on inside corridors op...
See more room tips
Stayed February 2014, traveled as a couple
Helpful?
1 Thank ruswanderer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

822 reviews from our community

Traveler rating
    461
    165
    83
    68
    45
See reviews for
81
512
42
40
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (230)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Grand Blanc, Michigan
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed March 4, 2014

We stayed at the gallery inn from 3/1-3/3/14 and it was alright. The hotel itself is a unique place and each room is quaintly decorated.

Our particular room did not have an attached bathroom - we had a key for one down the hall. We were unaware of this setup prior to our booking. The air conditioner is centrally controlled for multiple rooms so we had to call staff to adjust the settings.

As many other reviewers have noted, it's a very noisy place due to the proximity to the street which is worsened by cruising party-goers on the weekend nights.

The continental breakfast is nothing special and for two small, incorrectly made & very lacking omelets, we were charged $26.84. There are many nearby gems in Old San Juan that I would recommend far & above for their food choices.

The staff was in general - not helpful nor attentive to the normal needs of travelers who are paying over $250/night for a hotel stay - ie basic help with luggage, change at the front desk, nor did anyone show us around the property. For such a unique hotel, the staff doesn't do a good job of highlighting what it has to offer nor do they treat you like a true guest.

Overall, it was a great location, but given the opportunity to return to San Juan, the Gallery Inn will not be on our itinerary.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sonbol S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jantheartist, Owner at The Gallery Inn, responded to this review, March 7, 2014
Thank you so much for your review, and I'm very sorry your stay was disappointing. Of particular concern to me is your review of our staff. We try very hard to be warm and welcoming and full of information for arriving guests. This house has been my home for over 50 years, and the staff is much like family. I will make sure we offer that same "you're like family" attitude to our guests, as well.
Our ocean-view suites are always our most popular, but they do face a busy street, so are the least quiet of our rooms, as well. When alternate accommodations are available, we are more than happy to move guests to a room more of their liking. We want everyone to love their time here, and I wish we could have done more for you.
Thank you, as well, for appreciating our uniqueness. All of us here at the Gallery Inn need to keep in mind what a fascinating property this is, and to be better at making our guests feel at home.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
44 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed March 4, 2014

Following the comments from Trip advisor we booked here. No exterior signage, policeman directed us to the door. Interesting old structure. Dark inside. We carried our luggage up two sets of stairs and then up the tiny spiral stairs to the third floor. Hope there's never a fire. Small room, large scruffy deck with view of rooftops. No window, tiny bath. Public spaces confusing and dark.If you like roughing it at $250 a night you'll be happy.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank N D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vero Beach, Florida, United States
Level Contributor
83 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed March 4, 2014

This is one of the best places I ever stayed at. The architecture alone is stunning, but mingled with the eclectic style of art , color, landscape and unique nooks to hang out and absorb....simply cool.
Mikey went above and beyond what I would ever expect. You know Mikey is a gift for the hotel with his precision to details and genuine warmth and professionalism. We chose to have dinner here which is not our usual choice, and were pleased with the consistency of flavor, presentation and entire meal provided. I can't wait to return, and felt this was a true gem in all sense of the word.

Room Tip: rooms near road are loud until traffic slows down and starts up the early morning so if you want to...
See more room tips
  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LisaMahoney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed March 1, 2014

Beautiful, quirky hotel, good location in Old San Juan, rooms may be a bit small, but the hotel has several beautiful patios, and a rooftop that looks out over the city and the ocean. The breakfast was mediocre, but the coffee was decent, dinner good.

  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Linda P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
McDonough, Georgia
Level Contributor
75 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed March 1, 2014

First, the positives: Room was outstanding (Felipe room on 3rd floor). Room itself was nice but nothing special, but it had a HUGE private balcony with hot tub and incredible view. Hotel itself is quirky, eclectic and fun to explore (my husband thought it was kind of "creepy" with all the masks and heads, but I loved it). Rooftop deck is nice and view is beautiful. Had very enjoyable dinner in the outdoor garden. Air conditioner worked well and had really hot water with great water pressure.

Now, the negatives: Attitude of staff left a lot to be desired. It's not that they were rude. They would answer a question if you asked them, but they sure didn't go out of their way to make us feel welcome and they offered no assistance or information unless we asked. For example, we asked if we might get some ice and they got it for us, but the impression we got was that it was an imposition to be asked to do so.
Room was on 3rd floor (no elevator) and although we were capable of carrying our bags, no assistance was offered even though we overheard them offer to carry other guests' bags.
Could not get water in hot tub to heat and asked the girl at the front desk who simply told me that I was doing it correctly and it should get warm later (it never did).
Saw the owner chatting with an employee in the lobby and waited several minutes for them to finish their conversation so we could ask the employee a question about directions -- owner finished her conversation and walked off, never acknowledging our presence. Saw her again at an adjacent table at dinner and again she never even spoke (and it's not like it was crowded -- only four tables were occupied, including hers).
When we were checking in, I asked if I might have some water and the desk clerk brought me some -- I discovered later that she'd billed it to my "honor bar" tab.
Most disappointing was that we had really looked forward to the Beach House--it was presented in the material we'd read that happy hour was held there every afternoon from 5 to 6 and it just sounded like a unique experience, yet when we inquired at the front desk we were told that someone is not there every day and that we could walk down there and just sit on the porch. Of course no one was there and sitting on the porch wasn't much of an experience.

Am I glad we stayed there? Absolutely.
Would I stay there again? Absolutely not.

Room Tip: Felipe room is on 3rd floor, has queen bed and huge private balcony with hot tub.
See more room tips
  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank aburarcm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington, District of Columbia, United States
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed February 26, 2014

Starting witih the negatives: Our first room (the Patria room, in the basement) was a complete dump. It was damp and even running the noisy dehumidifier they give you the musty smell never went away. The room was filthy and had bits of the peeling ceiling paint all over the place, including on the bed and pillows. After the first night we reported the ceiling issue, then followed up again that afternoon and both times were assured it would be addressed by that night. We got back at bedtime and nothing had been done; with no more rooms available we had to live with it another night. My wife had to brush the paint dust off of herself in the middle of the night, and I almost stepped on a cockroach in the bathroom. That was the last straw; the next morning I asked again for another room, and this time to their credit the staff was much more apologtic, upgraded us, gave us some free drinks, and so on which made us feel much better (otherwise this would have been a one-star review). Our new room (like most of the other rooms we saw) was much nicer. Not perfect (mildew in the bathroom, slow sink drain, shower water temperature fluctuated wildly every few seconds) but nothing we couldn't live with.

The positives: This is a really interesting, unique, and fun hotel. The public rooms and courtyards are all open air and have tons of secluded nooks with couches and so on where you can sit and chat with your group while you enjoy the cool Caribbean breeze, perhaps also enjoying drinks from the 24/7 honor bar. They have a roof deck which is uncrowded and has probably the best panoramic view in San Juan. The staff was very outgoing and helpful with reservations, information, and so on. The hotel's parrots in the lobby are a fun attraction. We'll probably stay here again on our next trip. But for our issues with our first room we would have rated 4 or 5 stars.

In short if you're looking for a no-nonsense luxury place stay somewhere else. If you're looking for something fun then this inn is a great find.

Room Tip: Avoid the Patria room, and probably any other basement rooms as well.
See more room tips
  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jason M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these San Juan hotels
0.2 mi away
Hotel El Convento
Hotel El Convento
#2 of 48 in San Juan
2,690 reviews
0.1 mi away
La Terraza de San Juan
La Terraza de San Juan
#11 of 48 in San Juan
762 reviews
0.2 mi away
CasaBlanca Hotel
CasaBlanca Hotel
#7 of 48 in San Juan
934 reviews
Show Prices
Show Prices
Show Prices
0.4 mi away
Sheraton Old San Juan Hotel
0.2 mi away
Decanter Hotel
Decanter Hotel
#3 of 48 in San Juan
199 reviews
2.7 mi away
Condado Vanderbilt Hotel
Show Prices
Show Prices
Show Prices

Been to The Gallery Inn? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Gallery Inn

Property: The Gallery Inn
Address: 204 - 206 Norzagaray St | Old San Juan, San Juan 00901, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Suites Swimming Pool
Hotel Style:
Ranked #9 of 29 B&Bs / Inns in San Juan
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Gallery Inn 3*
Number of rooms: 22
Official Description (provided by the hotel):
This sprawling 22-room ocean-view boutique hotel features lush gardens, tree-shaded patios and secluded and private nooks at every turn. The Wine Deck offers breath-taking, panoramic views from the highest point in Old San Juan. The newly completed sculpture waterfall pool meanders through ancient brick passageways, past fragrant gardenias. Six active art studios and world-class piano recitals are all open to our guests. Unique, elegant and exotic: the Old World charm of The Gallery Inn. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Hotels.com, Expedia, Booking.com, Travelocity, Hotwire, Priceline, Cheap Tickets and TripOnline SA so you can book your The Gallery Inn reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Gallery Hotel San Juan

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing