Starting witih the negatives: Our first room (the Patria room, in the basement) was a complete dump. It was damp and even running the noisy dehumidifier they give you the musty smell never went away. The room was filthy and had bits of the peeling ceiling paint all over the place, including on the bed and pillows. After the first night we reported the ceiling issue, then followed up again that afternoon and both times were assured it would be addressed by that night. We got back at bedtime and nothing had been done; with no more rooms available we had to live with it another night. My wife had to brush the paint dust off of herself in the middle of the night, and I almost stepped on a cockroach in the bathroom. That was the last straw; the next morning I asked again for another room, and this time to their credit the staff was much more apologtic, upgraded us, gave us some free drinks, and so on which made us feel much better (otherwise this would have been a one-star review). Our new room (like most of the other rooms we saw) was much nicer. Not perfect (mildew in the bathroom, slow sink drain, shower water temperature fluctuated wildly every few seconds) but nothing we couldn't live with.
The positives: This is a really interesting, unique, and fun hotel. The public rooms and courtyards are all open air and have tons of secluded nooks with couches and so on where you can sit and chat with your group while you enjoy the cool Caribbean breeze, perhaps also enjoying drinks from the 24/7 honor bar. They have a roof deck which is uncrowded and has probably the best panoramic view in San Juan. The staff was very outgoing and helpful with reservations, information, and so on. The hotel's parrots in the lobby are a fun attraction. We'll probably stay here again on our next trip. But for our issues with our first room we would have rated 4 or 5 stars.
In short if you're looking for a no-nonsense luxury place stay somewhere else. If you're looking for something fun then this inn is a great find.
- Official Description (provided by the hotel):
- This sprawling 22-room ocean-view boutique hotel features lush gardens, tree-shaded patios and secluded and private nooks at every turn. The Wine Deck offers breath-taking, panoramic views from the highest point in Old San Juan. The newly completed sculpture waterfall pool meanders through ancient brick passageways, past fragrant gardenias. Six active art studios and world-class piano recitals are all open to our guests. Unique, elegant and exotic: the Old World charm of The Gallery Inn. ... more less
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- Also Known As:
- The Gallery Hotel San Juan