We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Fantastic Experience” 5 of 5 stars
Review of Hotel El Convento

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Save
You added Hotel El Convento to your Saves list
Hotel El Convento
4.5 of 5 Hotel   |   100 Cristo St | Old San Juan, San Juan 00901, Puerto Rico   |  
  |  
Hotel website
  |  
  |  
Hotel amenities
Special Offer
Summer Offer
Ranked #2 of 46 Hotels in San Juan
Certificate of Excellence
Vancouver, Canada
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Fantastic Experience”
5 of 5 stars Reviewed December 4, 2012

This is one of the best hotel experiences we have ever had. We arrived early, and they allowed us to check our bags but still have access to the rest of the hotel's facilities. After checkin, we explored the old city by foot, which is easily done, and returned for the wine and cheese reception at 6:00, which is provided by the hotel. We enjoyed everything about our stay and are planning another vacation to this city so that we may stay here again.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank ChrisL99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

2,371 reviews from our community

Traveler rating
    1,715
    445
    113
    72
    26
See reviews for
351
1,376
86
90
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (477)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Tampa, Florida
Level Contributor
109 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed December 1, 2012

Beautiful hotel, great location, attentive staff. An historic building that has been refurbished tastefully. Easy street access with appropriate room security. Multiple bars with adult beverages. Rooms are clean with adequate space.

  • Stayed November 2012
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Harveyjag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milwaukee
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed November 30, 2012

My husband and I stayed at Hotel El Convento in late November 2012, and it was one of the best hotel experiences we have had. We had stayed in luxury hotels before, like the Omni and Four Seasons, and Hotel El Convento's customer service was on par with those hotels. The only down-side is that they did not have a shuttle to the airport, but it's probably difficult for them to have one, given it is not a large hotel. The manager's reception was awesome, as was the pool and lounge area, with views of the ocean. We're in our late-twenties, and we would recommend this hotel to people of any age. If we ever make it back to San Juan, we would definitely stay in Hotel El Convento again.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank MSNMKE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed November 30, 2012

My second visit was better than the first.
The feeling from the staff was like coming home to good family and friends.
Everyone remembers you, it was fantastic.I was in room #511. Excellent view and was great to leave the doors open at night and listen to the Cocqui.
Thanks again to everyone for another great vacation at the best small luxury hotel in San Juan.
Don walter

Room Tip: # 511 great view
See more room tips
  • Stayed November 2012, traveled solo
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank pabear2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bergen, Norway
2 reviews
5 of 5 stars Reviewed November 30, 2012

We stayed here three nights in the end of october. Fantastic service from all staff. The Porter met us outside the taxi when we arrived and took all our luggage into the hotel.Wine and cheese tasting every evening was very nice and surpricing. Restaurant and Tapas Bar: Fantastic tapasdishes and very nice and helpfull waiters. Will allianse Stray at El Convento when in San Juan. Top Hotel and town.

Room Tip: Book a Vista Suite, very nice rooms.
See more room tips
  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Haakon W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arlington, VA
Level Contributor
173 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
4 of 5 stars Reviewed November 27, 2012

Stayed with my boyfriend for 4 nights in November. The property is beautiful, well maintained, and well decorated. Everything in Old San Juan is pretty much within walking distance and this hotel is particularly close to the Catedral San Juan Bautista, Casa Blanca, and the Puerta de San Juan (leading to the Paseo Princesa).

Our room was the standard queen with French doors overlooking the pool area. Aside from the noise factor of being next to the elevator, the room was great. Comfy bed. Tiled floors. Plenty of space. Very clean.

Pool is really just a dip pool, not large enough for swimming. 6 people pretty much fill it up. But the pool area itself, including a small whirl pool and lounge chairs,has great views and is open 24-7, which is nice.

No complaints on the service, other than we felt the desk staff recommendations for dining missed the mark. Most places they suggested turned out to be touristy and clearly caterering to the cruise ship crowd. So just be warned if you're more of a foodie, you won't like their recommendations. (Our favs were the Waffleria, Jibarito, and Cafe San Juan.)

We did dine at the hotel cafe for breakfast, which was fine. El Picateo, their tapas bar, was overpriced and hit or miss with the dishes. We did not try the hotel's pizza place, but it smelled good! The wine hour from 6-7 is a nice idea, but they don't put out nearly enough glasses, cheese/crackers, fruit, etc for the amount of guests they have and it was not replenished. If you want anything, go right at 6:00.

Overall, this place is clearly the best to be had in Old San Juan in terms of atmosphere. Would definitely stay here again. But it's just shy of being a "wow" experience.

Room Tip: 503, and therefore I assume all the "03"s. are right next to the elevator.
See more room tips
  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank ARL2601
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
USA3
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed November 27, 2012

We stayed here two nights at the beginning of October. The front desk is always busy and when we arrived the clerk didn't orient us to where we were by providing a map. When we asked later a more helpful clerk gave us a map. We called many weeks ahead to have a room with a crib (we were traveling with a 2 and 1/2 year old). They front desk was very overwhelmed and we had to oddly wait for them to find us a room. They gave us room 310 which was the smallest size room I have ever been in. There was no crib which wouldn't have fit anyway. Before we trudged back down the stairs I noticed a room open that was being cleaned and made note of that room number as it seemed decent size for the three of us and the $200.00 they were charging us. By the way room 310 is as far away from people as you can imagine, it is tucked off the 2nd floor under a staircase and is dark inside. Unless you are a recluse who does not like the sun I cannot imagine anyone "liking" this room. The hotel clerk was a bit flustered and "put out" that we didn't like our room and then a manager made us wait as they"searched for another room". Being exhausted I told them about the room we had seen. They said we could have that room but we'd have to wait for it. After an hour and a half we had a room. When we entered the room for the first time we noticed an interior glass door in addition to the front door. We learned later that night that they had a huge wedding and anyone would need to have the glass door for the noise. We did like the free beverages and the pool. There was also very kind bell hop that helped deliver our luggage to our room as it had been lost by the airlines. I wouldn't recommend this hotel.

Room Tip: Do not take room 310 or any rooms close to the Wedding reception area. Ask if they are having a wed...
See more room tips
  • Stayed October 2012, traveled with family
    • 2 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
1 Thank travelloveto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EROSA, General Manager at Hotel El Convento, responded to this review, November 28, 2012
Mr. Travelloveto,

Thank you for taking the time to share your experience. I am sorry that your arrival and room accommodations were not as expected. I will work with our guest service staff to ensure that this is no longer an issue. We understand how important it is to make a first impression and we certainly would not like for any of our guests to start on the wrong foot.

I am glad that the front desk supervisor was able to assist you changing you to another room of your preference once it was cleaned and inspected by our housekeeping supervisor who insured that you would not go through further inconveniences. Please contact me on your next visit to Puerto Rico as I would like to personally assist you with your room accommodations and provide you with the best of care.

Best regards,

Efrain Rosa
erosa@elconvento.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near San Juan
2.7 mi away
Condado Vanderbilt Hotel
3.6 mi away
Doubletree by Hilton San Juan
3.1 mi away
BEST WESTERN PLUS Condado Palm Inn & Suites
Show Prices
Show Prices
Show Prices
2.1 mi away
Caribe Hilton San Juan
Caribe Hilton San Juan
#18 of 46 in San Juan
4.0 of 5 stars 5,851 reviews
0.2 mi away
La Terraza de San Juan
La Terraza de San Juan
#3 of 46 in San Juan
4.5 of 5 stars 628 reviews
0.3 mi away
CasaBlanca Hotel
CasaBlanca Hotel
#7 of 46 in San Juan
4.5 of 5 stars 743 reviews
Show Prices
Show Prices
Show Prices

Been to Hotel El Convento? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel El Convento

Property: Hotel El Convento
Address: 100 Cristo St | Old San Juan, San Juan 00901, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in San Juan
#1 Romantic Hotel in San Juan
#1 Family Hotel in San Juan
#2 Luxury Hotel in San Juan
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Hotel El Convento 4.5*
Number of rooms: 58
Official Description (provided by the hotel):
Located in the heart of historic Old San Juan, Hotel El Convento has set new standards of luxury, comfort and service while preserving the rich character of this former 16th century convent. This landmark treasure, a member of Historic Hotels of America and Small Luxury Hotels of the World, has earned four diamonds from AAA each year since its opening. This is the exclusive hotel experience to indulge the most discriminating of travelers, and is a hotel like no other. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Expedia, Odigeo, Hotwire, TravelClick, Hotels.com, Cheap Tickets, Travelocity, Priceline and Jetsetter so you can book your Hotel El Convento reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
El Convento San Juan

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing