My best girlfriend and I stayed at El Convento for 2 nights after returning from a 7 day cruise. After getting off the ship we approached no less than 10 cab drivers that all refused to take us to the hotel. After at least 30 to 45 of minutes of standing in the hot sun at the pier we were finally told by one cab driver that they would take us to the hotel but for $16. We arrived at the hotel and were initially greeted by Ivan the porter. He was by far the best and most personable employee at this hotel. Tip him well and often. He deserves every penny. He tagged our bags and immediately stored them in a locked location since we had arrived before the check in time. After our experience at the pier, being very sweaty and dealing with a cab driver that was obviously irritated to drive us to this hotel we were just ready for some air conditioning and a shower. The front desk clerk told us that our room was not ready yet but we could come back between 2:30 and 3PM and our room should be ready. We asked where the closest restaurant was that had air conditioning and we were directed to the Pizza Restaurant toward the back of the hotel. We were also given a "complimentary key" but had no idea was the heck we were supposed to use it for. We headed directly over and had some appetizers and a drinks to cool off. The staff here was super nice and we actually ate here one other time while we were there and had some great pizza. We headed back toward the front desk around 2:30 just to check back and see if our room was ready and we were told that our room was not ready but they had another one for us. Ivan grabbed our bags and off we went. Our room was on the first floor, left out of the lobby, past the elevator, down the ramp and again to the left where we had to use our key to unlock the door to enter into another hallway where only 3 rooms were located. This is was all perfectly fine. In fact we appreciated that we were kind of in a private area. Ivan got our bags in the room, we asked him some questions about some local points of interests and he left. Our room was beautiful. There were french shutter doors in front of frech glass doors that opened into the courtyard at the front of the hotel with a view of the Old San Juan Cathedral. We settled in, showered and went up to the complimentary wine and cheese manager reception. The wine and the cheese was great (never saw the manager though. haha!) We then went out to discover Old San Juan.
We returned to the hotel around 11:30 PM after walking around and having dinner. The beds are probably some of the most comfortable beds I have ever slept in at a hotel of any caliber. We planned on sleeping in til around 9:30AM or 10AM the following morning. Unfortunately, that did not happen. Around 8:45AM the next morning staff members (I am assuiming housekeeping or maintanience based on the uniforms) constantly starting slamming doors. The doors to the other two rooms around us were slammed. The door leading out of the hallway was slammed. I am not saying it was slammed 2 or 3 times. It was slammed 20 times. I got out of bed and opened my door and watched them walk out and let doors slam behind them. Every time a door slammed the walls rattled. We got up, got ready for the day and set off again in Old San Juan. When we returned to the hotel that afternoon I stopped in at the front desk and let them know about the amount of noise that was heard that morning and asked if they would just make the AM staff aware of the amount of noise caused by all the door slamming in that part of the hotel. (We did not have a sound proof door apparently as others have mentioned in their reviews.) The lady at the front desk apoligized and said she would make sure to tell them to be conscience of the noise that they made. The next morning starting around 8:15AM someone speaking loudly and apparently to himself or on his phone was in the hallway. His conversation lasted for more than 10 minutes and woke us up. I annoying walked to the door and looked out of the peep hole since I was in my pjs and was suprised to see someone crouched down at our door painting. The door to the room next to us was propped open and another staff member walked in and out of it and stopped to chat with the painter randomly. The door slamming continued this morning as well. We were flying home this day so we went ahead and got up, dressed and went to the front desk to check out.
I gave our room keys to the front desk clerk and she asked how our stay was. I told her that the hotel was beautiful, our room was great and the beds were some of the most comfortable I have ever slept in. I will never stay at this hotel again. Her smile went to a frown and she asked why I would not stay again. I explained all of the noise to her and she apoligized and said she would pass along the info.
Ivan carried all of our luggage to a cab for us and wished us a safe trip home. He is the only employee that we met that seemed genuine. Everyone was kind but he was genuine. As I was getting into the cab my friend looked at me and said what's on your shift? I looked down and it was what appeared to be paint. Paint that was the exact same color as the walls in our hallway.
- Official Description (provided by the hotel):
- Located in the heart of historic Old San Juan, Hotel El Convento has set new standards of luxury, comfort and service while preserving the rich character of this former 16th century convent. This landmark treasure, a member of Historic Hotels of America and Small Luxury Hotels of the World, has earned four diamonds from AAA each year since its opening. This is the exclusive hotel experience to indulge the most discriminating of travelers, and is a hotel like no other. ... more less
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- Also Known As:
- El Convento San Juan