This is a wonderful hotel. From the moment, I called to make reservations, I had a wonderful experience. The woman I spoke with to make reservations was very friendly and arranged for a quiet room and an early check in because we were traveling with young children.
With one exception (a gentleman at the front desk who I will not name by name but who seemed to have no idea where anything was or how to be of help), the staff was superlative. They were very nice and great with directions, etc. They arranged a rental car for me with Charlie's and helped us book our flight to Vieques. They were so sweet to my two kids that my five year old looked forward to seeing his "friends" at the front desk each day.
The hotel itself was wonderful too. The room was spacious and pretty with high ceilings and space to spread out. The main restaurant was great for breakfast -- I recommend the cream de maiz though my kids swear by the pancakes. The pizza place on site was not bad though the service was just so-so. We did not get a chance to try the tapas restaurant.
There is a pool on the deck of the fourth floor. It is small but was a perfect size to cool off and for my five year old to swim. It was never too busy and when there were other people up there everyone was friendly. There were always towels available up at the pool.
The turn down service each night was wonderful. They turned classical music on and left chocolates on the pillow. They also provided a real crib for my daughter to use.
One of the best features of the hotel was the free bottled water upstairs. You could take as much as you wanted all day. It was great to have available and a real cost savings. There was also always fruit and coffee available too. It was really a nice touch. We went to the wine and cheese reception one evening and that was lovely as well. Lots of wine, cheese, and crackers.
Also, the hotel is wonderfully located. It was an easy walk to restaurants, shops, the port area, and both forts. There were always taxis outside too.
One thing to note is that the hotel is on a big hill so if you are using a wheelchair, it may not be the best place for you, though they have ramped the hotel (it is steep though) to get in and it is ramped on the first floor to get to the main restaurant.
- Official Description (provided by the hotel):
- Located in the heart of historic Old San Juan, Hotel El Convento has set new standards of luxury, comfort and service while preserving the rich character of this former 16th century convent. This landmark treasure, a member of Historic Hotels of America and Small Luxury Hotels of the World, has earned four diamonds from AAA each year since its opening. This is the exclusive hotel experience to indulge the most discriminating of travelers, and is a hotel like no other. ... more less
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- Also Known As:
- El Convento San Juan