This was a great boutique hotel with so much potential but certain things were lacking. For the price being paid, I expected more. It goes without saying the location and look of El Convento is exceptional with so much character and ambiance.
Hotel staff was very nice, however, the front desk is lacking on staff. Many times we’d go to the front desk and there was only one person working while the line was at about 8 people deep. There was never a time that we didn’t have to wait.
Rooms were nice and clean. We had to switch rooms because the tub was not draining; our ipod station wasn’t working nor was the tv. This could happen at any hotel I assume and the front desk was very helpful in helping. Room service was also very quick.
The elevator. 2 out of the 3 times we tried to use it, it never worked. Just take the stairs. Much faster than sitting there waiting for it. El Convento would do well if they invested in a concierge. We called the front desk one night to ask if there was somewhere we could go grab a bite to eat (it was around 11pm). We were told nothing was open at that time and we’d have to drive to Carolina to grab something. Also, we couldn’t order room service because the kitchen was closed. The next day we went to one of our favorite restaurants and while talking to the bartender, we asked him about late night eats. He then proceeded to give us a list of places to go to in OSJ. Maybe they should hire this bartender as their concierge. Just food for thought.
Overall, it was a very nice hotel. However, the price being paid per night is not worth it. I hate to say this because it is such a beautiful hotel! The items I mentioned are small items; however, these are things that shouldn’t be happening at a so called luxury hotel. If you are going to charge upscale luxury prices, make sure the hotel is giving upscale luxury services. Better management would do wonders for this hotel. I wanted to give 3 ½ stars but TA doesn’t have that option so I gave 4.
- Official Description (provided by the hotel):
- Located in the heart of historic Old San Juan, Hotel El Convento has set new standards of luxury, comfort and service while preserving the rich character of this former 16th century convent. This landmark treasure, a member of Historic Hotels of America and Small Luxury Hotels of the World, has earned four diamonds from AAA each year since its opening. This is the exclusive hotel experience to indulge the most discriminating of travelers, and is a hotel like no other. ... more less
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- Also Known As:
- El Convento San Juan