I booked both my rainforest and bioluminescent day tour AND the day zip line tour through them and each time I spoke with a representative they were courteous, patient with my questions and informative. Manny was amazing!! He was funny and seemingly new everything about Puerto Rico's rich history.
Pick up and drop off was from my hotel and water was made available on the vans in preparation for the adventures. My ONE suggestion is that water be made available at Platform 7, after that lengthy trek up all those steps OR upon arrival at The Beast. By them, the party is wiped out and have been nursing one bottle of water to avoid bathroom needs.
Otherwise, I'll be using this company for my tour needs.
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