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All reviews old san juan casa blanca balcony room rooms are small fifth floor fortaleza street within walking distance unique hotel rooftop area your luggage would definitely stay here again no window walked everywhere free trolley historic sites cruise terminal the location is perfect
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Reviewed 3 weeks ago

Beautiful boutique hotel in downtown Old San Juan. We stayed in a Jr. Suite that was super clean and decorated beautifully. Staff was friendly and helpful. Will definitely stay here again on our next visit.

Date of stay: February 2020
Thank janinegM1044HH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

Read a lot of mixed reviews for this place and often decide to judge for myself. This place is wonderful, staff super friendly and helpful. We had a king suite in the south building and our friends had a queen in the north. The elevator didn't work in the south which was the single issue because we had to carry our luggage up and down stairs. Other than that, i would most definitely stay there again.

Date of stay: February 2020
Trip type: Traveled as a couple
Thank wylde-p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 5 weeks ago

While this hotel appears quaint from pictures and reviews, it really looks like a quirky mish mosh of newer and out of date/beat up combined. The overall décor appears to have some pieces/parts updated but other old, tired unattractive parts have been left. The room was very small. Had a tiny "balcony" room that overlooked damaged rooftops and air conditioners. The lobby, restaurant/bar is in such a tiny space, guests getting on the elevator are almost on top of diners. I gave it a 3 because the staff is very enthusiastic, welcoming and helpful and the location is good if you want to walk around old San Juan.

Date of stay: February 2020
    • Value
    • Location
    • Service
Thank Stay564717
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 22, 2020

The hotel is quaint and located in old San Juan. The lobby was quite spectacular but when we were assigned our room the room did not have windows that we could see out of. The place was quite clean but everything was very tired and does require at least some degree of modernization. Because of the lack of windows and the claustrophobic feeling we encountered we cancelled our return stay which we had scheduled after the completion of our cruise

Room tip: enquire about outside windows
Date of stay: February 2020
    • Value
    • Sleep Quality
    • Service
Thank Frank M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 22, 2020

This hotel from the reservation to the stay was above expectations!! The customer service when booking the reservation and then adding additional days, asking for an early check in was completed with no problems at all. Very friendly emails and customer service. Upon arrival we loved the look of the hotel! We spent 4 wonderful nights there and are looking forward to going back next year. We had the superior suite which included a king size bed and an adjoining room with twin beds -perfect for traveling with family. The balcony was an added delight. I am a diabetic and as there was no fridge in the room they kept my insulin in a fridge and I was able to obtain it every morning. Such service and always with a smile. The cleanliness and elevator were added bonuses. This hotel should be rated much much higher that it is! Thank you for making our stay so memorable!

Room tip: Superior Suite is fabulous!! with a balcony!
Date of stay: February 2020
    • Location
    • Cleanliness
    • Service
Thank CanuckTravelbug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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