We enjoyed our too-short stay here so much that we are already considering staying here longer for our next trip to PR!
We love Old San Juan and worked it in to our vacation plans again this year. We saw this hotel and found it charming, so we booked. We were not disappointed! The Casablanca movie theme is prevalent throughout the hotel and the movie is playing on screens and walls in the common areas downstairs all day. It was a quirky attraction that we enjoyed quite a bit.
The room was a bit smallish but very comfortable and VERY clean! The bed was great, sheets and towels were soft, and the balcony was a nice escape. We didn't have a great view, per se, but it was nice to relax a while with a nice breeze. We could see down the street as people shopped and we could see the stars at night.
We peeked in to a few of the other rooms while they were being turned-over by housekeeping and some are larger and there are two-bedroom suites as well.
There is a wonderful rooftop space with chaise lounges and some over-sized bathtubs! We did not have the time for a soak but we considered it. Must be nice after a long day of walking around OSJ to soak below the stars!
The customer service was an equal part of what made our stay here such a delight. Always friendly; always helpful; everyone was knowledgeable about the hotel, the area, and Puerto Rico overall. We felt like we were the only ones in the hotel (even though it was obvious we were not). Every employee went so far out of their way for us that we FELT like we were the only guests! This level of customer service is a rarity in most places but it was so wonderful to experience it here. I wish I could give more than five stars for service!
NOTE: The hotel is being upgraded and there was some work going on during the day. We were told of this ahead of time and it was NOT a big deal! Work ended around 2 - 3:00 in the afternoon and it was never inconvenient to us. It was nice to see that they were invested in making the place even better. The day we left, the room next door was being painted... i didn't think it needed to be painted, but apparently the hotel did!
The hotel currently has no elevator but they are working on that! They have lower floor rooms available if necessary. Otherwise it's a schlep up the beautiful marble steps. The bellman eagerly helped with the luggage!
- Official Description (provided by the hotel):
- New Elevator is up and running! CasaBlanca is a Boutique Hotel with 32 guestrooms with a lot of character and a personalized experience. We want you to love San Juan as much as we do by making sure your stay is pleasant and memorable. The structure is Spanish from the 1900's therefore rooms are mid to small sized, air conditioned and impeccable. Our beds are comfortable and equipped with microfiber linens and Hypoallergenic pillows, our bathrooms are small but private and unique, with amenities from the organic brand - Archive. Please ask front desk for complimentary items you might have forgotten to pack. Also available are: steamer, hairdryer, in room coffee maker and ice machine in lobby. Our Sun Deck offers guests a memorable experience with magical views of Old San Juan, watch the cruises as they disappear into the bay or enjoy the historical views of San Cristobal Fort next to the open Caribbean Sea. From tanning to reading, enjoy our comfortable lounge chairs, as well as our stone bathtubs provided for a deep relaxation in fresh water at your own desired temperature and time as it is open 24 hrs. Everything from our menu is available with one quick call to guest services from our service phone. Still worried about catching up with friends and family or posting your recent vacation pictures online, or maybe send a late work related email, not a problem, our high speed Internet is available everywhere in Hotel grounds. We are a smoke free, environmentally friendly, historically preserved Hotel where you will find a smiley face where ever you go! Cafe Americain conveniently located in the lobby serves a delicious breakfast every morning from 8 - 12 pm while streaming our favorite Hollywood movie CasaBlanca. Restaurant hours are 8am - 10pm Wed to Sun and 8am-11am for Mon to Tue. Offers a lunch menu selection of local cuisine as well as light options as sandwiches and salads. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Travelocity and Priceline so you can book your CasaBlanca Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.