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1,647
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Reviewed 4 weeks ago

Very nice play with good food choices. Service in the front desk was excellent. For sure I’ll stay here during my next trip to PR.. I was not able to enjoy everything in the hotel due to limited time but I had a great time.

Date of stay: September 2019
  • Trip type: Traveled on business
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Review collected in partnership with this hotel
Thank Jose A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Excellent location! Always a pleasure to stay there. My daughter was taking her Bar exam and we wanted to treat her with a relaxing getaway. Near Old San Juan, Condado and all the great restaurants!!!

Date of stay: September 2019
  • Trip type: Traveled with family
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Review collected in partnership with this hotel
Thank LoveTravel62684
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 4 weeks ago

The hotel and its facilites were amazing. The staff were very helpful, kind and always smiling. We enjoyed our stay and we were 10 minutes on uber from anywhere we wanted to go. It was very convenient.

Date of stay: September 2019
  • Trip type: Traveled as a couple
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Review collected in partnership with this hotel
Thank pa0var
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 5 weeks ago

We visited this property as a launch point for our trip to Puerto Rico - everything you need they have, including AVIS rent a car, a gorgeous club lounge with open-air terrace, infinity pool and a well-equipped and spacious fitness center. But what made this stay really stand-out was the dedicated attention of Mr. Shyam Krishnan, Director of Rooms, and his entire team from Reception, Concierge, Club Lounge and Housekeeping. As we were celebrating our Honeymoon, Shyam personally welcomed us, made sure we knew where to go and how to get there, and introduced us to lovely venues in Condado and El Viejo San Juan. Shyam was true gentlemen and made every effort to ensure we were looked after, even until our departure when he was there on the front drive to say goodbye - Wow and Thank you, Shyam! Upon our arrival, we also met Conrado at the Reception who was an absolute STAR - very personable, passionate about hospitality, attentive and genuinely caring each time we arrived to the Reception with a question. Conrado was a true example of warm and professional service. A special thank you to Yalitza from Guest Relations for the lovely arrangement and decorations she placed in our rooms in celebration of our Honeymoon - we were so surpised and grateful - Thank you! Lastly, we were so impressed by the young lady at the Club Lounge who was a ray of sunshine first thing in the morning - smling, warm and very attentive which was a perfect compliment to the gorgeous Puerto Rican morning on the Club Lounge terrace. Please do also enjoy the 24 Casino, the cafe con leche in the lobby, and soon El Distrito entertainment district in walking distance to the Sheraton. Thank you Shyam and team for an amazing stay in Puerto Rico and hope to see you again soon!

Date of stay: September 2019
    • Value
    • Rooms
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Thank EMEA_SHPRC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 14, 2019

Beautiful grounds, helpful staff, goergous pool area, there is a additional $25 a day resort fee and $18 a day for parking. Rooms were immaculate- I would stay here again without a doubt:-) loved Purto RICO and felt like I was in a resort

Room tip: Ask for a room with a porch :-)
Date of stay: August 2019
Trip type: Traveled with family
Review collected in partnership with this hotel
Thank Classicgreene
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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