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“Old San Juan”

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Sheraton Puerto Rico Hotel & Casino
Ranked #7 of 47 Hotels in San Juan
Certificate of Excellence
Reviewed August 2, 2014

The hotel was nice! Very quiet! If you are looking for "Night Life" this hotel is not the place. The Casino is small and not a whole lot of action. Parking is very expensive. If you need parking, park in the city's parking lot and walk down the hill. You will save about $100 for the week.

Stayed: July 2014, traveled on business
Thank mlbarnes0218
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laura R, Sales Coordinator at Sheraton Puerto Rico Hotel & Casino, responded to this reviewResponded August 5, 2014

Thank you for your review about our sister property, we will inform them about your experience.

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1,145 - 1,151 of 2,310 reviews

Reviewed August 2, 2014

We were booked into the Sheraton hotel by our cruise company for one night before crusing the following day , After a long day and 3 flights to get to San Juan we were very tired and looking forward to a good nights rest , After about 20 minutes waiting at the reception area we were checked in and given are room key cards , The only problem we had with the check in was that there was a live band playing which made communication rather difficult , When we entered our room it was larger than expected , The facilities in the room were excellent we had a large screen tv
Tea and coffee making facilities which included starbucks coffee , and the biggest king size bed we have ever seen , We had an excellent nights sleep , In the morning we went to the resturant for breakfast where we had a buffet style breakfast which was awesome , Our waiter who's name was John paul was very helpful, The pure orange juice was one of the nicest we have ever tasted and were refilled as often as required , The buffet consisted of various hot and cold items including freshly prepared pancakes and fresh fruit and yogurts , We where also abble to sellect from a wide variety of teas , The breakfast was one of the best we have had in any hotel .

  • Stayed: July 2014, traveled as a couple
    • Sleep Quality
    • Service
1  Thank David f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laura R, Sales Coordinator at Sheraton Puerto Rico Hotel & Casino, responded to this reviewResponded August 5, 2014

Thank you for your review

Thank you for sharing your comments about your recent stay. We look forward to greeting you soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 2, 2014

Concierge "Juan P Gonzalez" was very friendly, professional and helpful. He helped me decide my itinerary and made phone calls and printed useful maps for me to use. This helped me tremendously as I had been researching for 2 days without being able to make a decision. The entire staff at this hotel are very accommodating, well trained and all problems are speedily resolved; not that I had many. Old San Juan was a 10 min car ride from the hotel, so there are many things for you to do around here. Had a great trip.

Room Tip: Ask for a room with a lock on the bathroom door, as all the rooms don't have them. Make sure you...
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  • Stayed: July 2014, traveled with family
    • Value
    • Rooms
    • Service
1  Thank KashuD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MariaVInf, Management Representative at Sheraton Puerto Rico Hotel & Casino, responded to this reviewResponded August 4, 2014

Dear KashuD,

We thank you for sharing your comments about your recent stay with us. Your recognition to our Concierge Agent, Juan Gonzalez, is much appreciated. It is important to us to know that you felt that we took care of you and all your needs.

Knowing that you had a great trip due to our service, staff, location and amenities, it's satisfying.

We look forward to connect with you in a future occasion.

Best!

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Reviewed July 31, 2014

This is my second visit to this hotel and it feels comfortable. I assisted the Salsa Congress from July 22, leaving the 27th. It was a big event filled with locals and visitors from South America and Europe. Management and staff handled this event superbly! I had a Deluxe room with balcony, view to the Bay. Beautiful view at night! Their Sweet Sleeper Bed was comfy. Bathroom amenities were sufficient. I opted for their Green Choice program, since I practice recycling and conservation. The vouchers were applied to my SPG program. There were many activities during the day and in the evening dancing until 2am, so restful sleep was important. Their Fitness Center on the 3rd floor is very nice and so is the Spa. I'll be making reservations for the New Year 2015 party!

  • Stayed: July 2014, traveled as a couple
    • Value
    • Cleanliness
    • Service
Thank Lillian A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MariaVInf, Management Representative at Sheraton Puerto Rico Hotel & Casino, responded to this reviewResponded August 4, 2014

Dear Lillian A,

That's exactly how we want our guest to feel about their stay with us: Home away from home! We're glad you had a great Sheraton Experience and felt the connection with our brand. There are so many amenities that we have for our guest to enjoy, and we're excited to know that you took advantage of that.

We wiil definitely look forward to have you with us in our New Year Eve celebration.

Warmest!

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Reviewed July 27, 2014 via mobile

Cesar Cintron and Cynthia Santiago at the Front Desk have been the best ever. Very friendly, professional and efficients made a differnce on my trip and my trip needs. Melissa Robles and Karen Perez ran the extra mile as well. It is always a pleasure to deal with people like them. Sheraton SJ, Cesar and Cynthia see you soon.!

Stayed: June 2014, traveled on business
Thank Zoraida C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MariaVInf, Management Representative at Sheraton Puerto Rico Hotel & Casino, responded to this reviewResponded July 29, 2014

Dear Zoraida C,

Thanks so much for your review, we're excited to know that we were able to connect with you during your stay with us. Service is one of our priorities and we want to make sure our guests know it. Your recognition to our associates is appreciated and we'll make sure their managers are aware of it.

We'll definitely look forward to see you soon.

Regards!

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Reviewed July 27, 2014

I stayed at The Sheraton from 07/22 to 07/24/12, to participate in the PR Salsa Congress. It was a wonderful stay. I want to thank especially a wonderful desk clerk who made it possible to be as confortable as it can be: Ms. Jaileen Padilla. She took the time to accomodate me and my family and it was really comfy!! Thanks Jaileen!!!!

Room Tip: The view from the North side is invaluable: you can see the Capital of PR at it's brightess site...
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  • Stayed: July 2014, traveled with family
    • Value
    • Sleep Quality
    • Service
1  Thank Edna V V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MariaVInf, Management Representative at Sheraton Puerto Rico Hotel & Casino, responded to this reviewResponded July 29, 2014

Dear Edna V V,

We appreciate your review and your recognition to Jailine Padilla. It was great to host the PR Salsa Congress and welcome all those great guests and visitors. This is what Sheraton is all about, to meet our guests' needs and make sure they have a pleasant stay.

We look forward to have you with us for another Fantastic Stay!!!

Warmest!

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Reviewed July 26, 2014

This hotel was very clean, the pool has an amazing view! They have a great restaurant to eat dinner at, casino, a nice fitness center and very attentive staff! We were there during an event and it was very busy but we never felt there was not enough staff available.

  • Stayed: July 2014, traveled with friends
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Valerie317
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laura R, Sales Coordinator at Sheraton Puerto Rico Hotel & Casino, responded to this reviewResponded August 5, 2014

Thank you for your review

Thank you for sharing your feedback about your recent visit. We look forward to welcoming you back.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Puerto Rico Hotel & Casino

Address: 200 Convention Boulevard, San Juan 00907-4905, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in San Juan
#5 Luxury Hotel in San Juan
#9 Business Hotel in San Juan
#9 Family Hotel in San Juan
#11 Romantic Hotel in San Juan
Price Range: $221 - $410 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Puerto Rico Hotel & Casino 4*
Number of rooms: 503
Official Description (provided by the hotel):
Identified as San Juan's modern urban resort, Sheraton Puerto Rico Hotel & Casino is located just minutes away from historic Old San Juan, cruise terminals, easy access to business district and 12 minutes from the international airport. Our hotel in San Juan, Puerto Rico features a comfortable and contemporary design, lavish 57,000 sq. ft. sun deck with infinity pool overlooking the Bay of San Juan, rejuvenating spa, the largest casino on the island, a variety of restaurants and gathering spots, all for a premier place for you to stay. ... more   less 
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Also Known As:
Sheraton Puerto Rico Hotel And Casino
Sheraton Puerto Rico Hotel San Juan

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