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Reviewed April 30, 2014

We went to a birthday in the pool area and it was awesome. We love that it is a family environment. The service was great our waitress Lizbeth Rosado was excellent very sweet and gave us an excellent service. I would definitely would go there again

  • Stayed: April 2014, traveled with family
    • Value
    • Location
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1  Thank Loyda S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MariaI-ExecAssistant, Management Representative at Sheraton Puerto Rico Hotel & Casino, responded to this reviewResponded May 5, 2014

Dear Loyda S,

We appreciate your review. Our comfortable Pool Deck is one of our major attractions. Either for business or pleasure, our guests are able to relax while staying with us. Kid's pool, adult's pool, jacuzzi, kid's fountain and our excellent Pool Bar and Grill menu, make your family experience a special one filled with smiles. Thank you for your recognition to Lizbeth Rosado, we will make sure her Supervisor knows about it. If travels bring you back to San Juan, PR, please remember the Sheraton Puerto Rico Hotel and Casino is your home away from home.

Regards!

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Reviewed April 29, 2014

Staying for one night. Checking-in was a bit slow as there were only two people at the front desk. We parked the car in front of the lobby to run in for checking in. The valet required us to leave the car key which was fine but told us that if we were away longer than 10 minutes, they would park in the garage and I had to pay for parking. I asked what if the check-in took longer than 10 mins, they said I had no choice but to pick up the car from the garage. I think this is operation issue. Obviously I don't control the check-in process, it's mostly up to the hotel's front desk. They should be more flexible or come up with a better parking/check-in issue. Also, the parking is a bit pricey considering the hotel's location is in the middle of nowhere. It's definitely not realistic to walk to tourist attractions from the hotel. It's technically doable but I wouldn't do it for safety issue. There are some meter parking that you can park nearby as an option. Also, the hotel won't let us use the trolley to carry our bags to the hotel room. We have to use the bellboy service if we want to use the trolley. That was the firs time I rant to this. I felt like being nickel-and-dimed by the hotel.

Other than the above drawbacks, the room is overall good, spacious bathroom, great rooftop lounge with basic breakfast- free if you're part of the Starwoods membership. I'm happy with the room, everything else not so much. Will probably stay somewhere else next time in San Juan.

Stayed: March 2014, traveled as a couple
1  Thank willoftheworld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos P, Sales Coordinator at Sheraton Puerto Rico Hotel & Casino, responded to this reviewResponded May 1, 2014

Hola willoftheworld! Thank you very much for sharing some thoughts about you past stay with us. We greatly appreciate feedback from our guests as it helps us to improve our processes. Our parking facility is controlled by an outside vendor since the parking structure is owned by the Convention District. We truly apologize for the inconveniences you encountered while trying to check in. In some ocassions, 1 person can stay in the car waiting while the other checks in. Our bellstaff will be more than happy to assist you with your bags so you dont have to leave them in your car during this process. We truly hope that you reconsider your decision and give us the opportunity to welcome you back. Best regards.

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Reviewed April 29, 2014

Perfect, our room is beautiful and perfect for 4 people. The Hotel is bigger. is near to the harbour and to the convention center. Is a little far to the center of Conado, the new area of San juan (5 minutes by car) 25\30 minutes on foot. The continental breakfast in the restaurant of hotel is very expensive but you can take a "starbucks style" breakfast in the bar of hotel, with reasonable price

Stayed: April 2014, traveled with friends
Thank 737alessiom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MariaI-ExecAssistant, Manangement Representative at Sheraton Puerto Rico Hotel & Casino, responded to this reviewResponded May 5, 2014

Dear Alessio M,

We appreciate your review with regards to your recent stay. The beautiful views, the amenities, our friendly associates, the quality of our food options and location are just a few of what our property has to offer. Our property is conveniently located just minutes away from the Condado area and Old San Juan where you can either take a cab, walk or join our locals using public transportation from accross the street. Your comment is valued and we look forward to have you with us in a future occasion.

Best!

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Reviewed April 29, 2014

This was a fantastic place to stay! As it happened it was my Fiance's Birthday and upon learning this, Joel Rojas - Guest Service Manager, treated us like royalty.....what a fantastic experience and I would recommend this hotel to anyone....the staff is exceptional especially Joel!!!!!!

  • Stayed: April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Thank William M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MariaI-ExecAssistant, Management Representative at Sheraton Puerto Rico Hotel & Casino, responded to this reviewResponded May 5, 2014

Dear William M,

Thanks for your review! It was a pleasure for us to create a memorable experience. We are glad to know that Joel was a key to make that happen. Thanks for recognizing Joel Rojas, we'll make sure his Director knows about your recognition to him. If you're looking for another Excellent Sheraton Experience, the Sheraton Puerto Rico Hotel & Casino is the place to be.

Warmest!

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Reviewed April 27, 2014

This was a great hotel for a pre-cruise out of San Juan! It was a great location to the cruise port, clean, great pool area, casino, and we felt safe in this part of San Juan. Rooms were large with a modern decor. We traveled with a large group and everyone was please with their rooms. I would recommend this hotel for a pre cruise. The only down side was that their wasn't anything in the area to do with in walking distance. Only one restaurant across the street. The hotel was secluded from town or any night life. Other than that, we all had a great stay.

  • Stayed: April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
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Thank 4qqqq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laura R, sales coordinator at Sheraton Puerto Rico Hotel & Casino, responded to this reviewResponded May 6, 2014

Thank you for your review

We appreciate your positive feedback in regards to your recent visit. We look forward to welcoming you back during your next stay in Puerto Rico.

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