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Reviewed April 29, 2014

Perfect, our room is beautiful and perfect for 4 people. The Hotel is bigger. is near to the harbour and to the convention center. Is a little far to the center of Conado, the new area of San juan (5 minutes by car) 25\30 minutes on foot. The continental breakfast in the restaurant of hotel is very expensive but you can take a "starbucks style" breakfast in the bar of hotel, with reasonable price

Stayed: April 2014, traveled with friends
Thank Alessio M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MariaI-ExecAssistant, Manangement Representative at Sheraton Puerto Rico Hotel & Casino, responded to this reviewResponded May 5, 2014

Dear Alessio M,

We appreciate your review with regards to your recent stay. The beautiful views, the amenities, our friendly associates, the quality of our food options and location are just a few of what our property has to offer. Our property is conveniently located just minutes away from the Condado area and Old San Juan where you can either take a cab, walk or join our locals using public transportation from accross the street. Your comment is valued and we look forward to have you with us in a future occasion.

Best!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 29, 2014

This was a fantastic place to stay! As it happened it was my Fiance's Birthday and upon learning this, Joel Rojas - Guest Service Manager, treated us like royalty.....what a fantastic experience and I would recommend this hotel to anyone....the staff is exceptional especially Joel!!!!!!

  • Stayed: April 2014, traveled as a couple
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Thank William M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MariaI-ExecAssistant, Management Representative at Sheraton Puerto Rico Hotel & Casino, responded to this reviewResponded May 5, 2014

Dear William M,

Thanks for your review! It was a pleasure for us to create a memorable experience. We are glad to know that Joel was a key to make that happen. Thanks for recognizing Joel Rojas, we'll make sure his Director knows about your recognition to him. If you're looking for another Excellent Sheraton Experience, the Sheraton Puerto Rico Hotel & Casino is the place to be.

Warmest!

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Reviewed April 27, 2014

This was a great hotel for a pre-cruise out of San Juan! It was a great location to the cruise port, clean, great pool area, casino, and we felt safe in this part of San Juan. Rooms were large with a modern decor. We traveled with a large group and everyone was please with their rooms. I would recommend this hotel for a pre cruise. The only down side was that their wasn't anything in the area to do with in walking distance. Only one restaurant across the street. The hotel was secluded from town or any night life. Other than that, we all had a great stay.

  • Stayed: April 2014, traveled with family
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Thank 4qqqq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laura R, sales coordinator at Sheraton Puerto Rico Hotel & Casino, responded to this reviewResponded May 6, 2014

Thank you for your review

We appreciate your positive feedback in regards to your recent visit. We look forward to welcoming you back during your next stay in Puerto Rico.

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Reviewed April 27, 2014

This hotel is perfect overall. The hotel staff is super friendly and are always asking in what they may help you with to keep enjoying your stay. The infinity pool is gorgeous over looking the San Juan Bay. It's great for parties and is conveniently located right next to the Convention Center. A Must Stay Hotel if your visiting for business or pleasure.

  • Stayed: April 2014
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Thank ChrystyMedPAW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MariaI-ExecAssistant, Management Representative at Sheraton Puerto Rico Hotel & Casino, responded to this reviewResponded May 5, 2014

Dear ChrystyMedPAW,

Thanks for your review! It is inspiring to know each time our guests have a great stay. As per your review we can tell that you enjoyed our hotel. Your suggestion to our future guests is greatly appreciated and we definitely look forward to another stay with us.

Warmest!

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Reviewed April 27, 2014

We (2 adults and 2 kids) stayed at the hotel for two nights using points.

Pros:

- The place was clean, quiet and had a nice pool overlooking the bay.
- Rooms were a good size.
- Workout room was nice. The cool towels were a plus!
- The front desk staff were friendly.

Cons:
- No good places to eat within walking distance.
- Food on premises is expensive. As someone mentioned earlier, the hamburger was a bit pricey (> $10.00). We spent $60 (includes tip) for lunch for a family of 4.
- Concierge services were OK. The women was at the desk was not very helpful and friendly. Both times I approached her she was on the phone and didn't acknowledge that I was standing there.
- Need umbrellas in the pool area.

Overall, we really had no complaints. I would recommend this place for business travelers or couples with no children.

  • Stayed: April 2014, traveled with family
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Thank Lisa C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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