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Reviewed April 14, 2014

It took me asecond stay in April 2014, to get a full appreciation of this hotel. The hotel is beautiful, clean and well presented. the view of San Juan form the pool is fantastic a great hing to look at all day. The front esk person at night was excellant and very helpful. I checke din at 230 am and is was terriffic. The lounge staff were very friendly and helpful. I took a short walk and was on the other side of the water, it was very convenient.
I definately will stay here gain and again.

Room Tip: Ask the font desk.
  • Stayed: April 2014, traveled solo
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1  Thank mikefaud1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MariaI-ExecAssistant, Management Representative at Sheraton Puerto Rico Hotel & Casino, responded to this reviewResponded April 21, 2014

Dear mikefaud1,

We really appreciate your second chance. There are times that don't allow us to provide the service you deserve, but we always work to strive for the Starwood Quality our guests deserve. We thank you for the second chance and we definitely look forward for more stays with us.

Thank you for your review!

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Reviewed April 7, 2014

The Sheraton Convention Center in Puerto Rico is a great value and in a good location. The location is safe and there are few options of restaurants within the hotel and around. The service is friendly, efficient, and on point. The cleanliness of the rooms and the quality of the upkeep is definitely on par with SPG standards. I am an SPG Platinum member so had a room on the Club Floor which was quiet and very clean. The view is of the port which is very pretty. In fact, the club lounge has decent snacks, drinks, coffee, tea, soft drinks but the view and morning breakfast is great. The only drawback in the lounge is that the concierge staff there is not very pleasant however, I can understand with tons of people coming 'in and out,' it does become on stretch on anyone's nerves but in the end this is their job / customer service. The best is that any relatively close point in Old San Juan or Condado Beach is only 5-10 minutes cab ride. In fact, you can walk to Condado Beach it is literally 10-15 minute walk.

There is a 15 dollar surcharge each night for the resort fee however, to me it was no big deal as there are other amenties that make up for the 15 bucks a night as an SPG member.

The infinity pool and pool deck is really, really very nice and worth just sitting outside to see the port, soak in the sun, read, and of course laze off all the margaritas from the night before! LOL. The hotel bar and casino are just fine as well - the drinks are really good. And I am not a casino kind of girl!

There is a lil bar across the way - Ficus Mexican and do recommend the frozen margaritas there! I do recommend walking all up and down Old San Juan! As well it is about a 20-22 dollar ride from the airport. Enjoy really fun in the sun!

  • Stayed: March 2014, traveled with friends
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Thank JamieN_Global_Sole
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos P, Sales Coordinator at Sheraton Puerto Rico Hotel & Casino, responded to this reviewResponded April 10, 2014

Thank you for your review. We are glad to learn that you enjoyed your recent stay with us. Thank you for sharing your comments, we truly value and appreciate them. On behalf of our management team, I will like to extend our apologies for the opportunity regarding the service provided in the Club Lounge. This is sure not the kind of service we are used to giving. We will be informing the corresponding managers about it to make sure it does not occur again. We look forward to welcoming you soon in the future.

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Reviewed April 6, 2014

The Sheraton Hotel and Casino is a very nice hotel, and the grounds are beautiful right next to the impressive convention center. We were a little upset about the $15 resort fee per night as we thought that we had already paid all fees through living social. I blame Living Social mainly for this miscommunication. We loved that we had Starbucks coffee in our room everyday and complimentary water. You can also get free drinks and snacks if you gamble. I played blackjack for over an hour one night on just $25 since the table minimum was $5. Bartender Sammie Ortiz also served the best drinks we had on our vacation at the bar outside of the casino. We never made it to the pool since you have plenty of beach options in the area, but it looked nice. The only complaint I have with our stay is we came back one day around 4 and had no cleaning service. We called and someone came to clean our room and replace our towels, but no one offered any apology or reason for the room not being cleaned. Other than that, there were always plenty of people working on the hotel and grounds making sure it was clean.
We ended up renting a car at a convenient AVIS location in their parking garage since taxi fares can add up. It's basically a flat rate of $15 for anything in the area. We parked outside of the garage since the Sheraton charges $16 per night for parking and their is free parking available by the convention center on the nearby streets. Overall, it was a great vacation and now that we know the area better, we feel like we could get around even easier and make the best of the location.

  • Stayed: April 2014, traveled with friends
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1  Thank Kgallo3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos P, Sales Coordinator at Sheraton Puerto Rico Hotel & Casino, responded to this reviewResponded April 10, 2014

Thank you for your review. We are glad to learn that you enjoyed your recent stay with us. On behalf of our management team, I will like to extend our sincere apologies for the opportunity regarding your room not being serviced on a timely manner. We are sure not known for providing that kind of service. We will be informing the corresponding managers about this to make sure it does not occur again. We look forward to welcoming you soon in the future. Warm Regards.

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Reviewed April 6, 2014

Our group of 8 spent the night prior to our cruise the next day. Beautiful hotel with full service restaurant and on-site casino. Nice pool deck, good food, fun casino. Transfers to ship the next day went without a "hitch". Try to get a balcony room overlooking the pool deck and harbor beyond.

Room Tip: Try for a balcony room overlooking the pool deck & harbor beyond.
  • Stayed: March 2014, traveled with friends
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Thank MikeStefHalJoJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MariaI-ExecAssistant, Management Representative at Sheraton Puerto Rico Hotel & Casino, responded to this reviewResponded April 9, 2014

Dear MikeStefHalJoJ,

Thank you for your review! It seems that in a short stay you really enjoyed your stay. Our conveniently located property allow you to be closer to the cruise pier. Allowing you to relax your stay at the hotel and not to worry about the distance to get to your cruise. We can tell you visited our amenities and they were part of your Great way to start your cruise!. We look forward to have you and your group for a longer stay in our property.

Best!

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Reviewed April 1, 2014

I went there last year with my then girlfriend. It a good value business hotel. Its not far from San Juan city and you can easily hire a cab. We booked a self drive car from the airport and drove ourselves. Its much more personal this way. There are some good cafe and bars near to the hotel. There are a lot of snorkelling tours that are arranged by the hotel. The best being the night bioluminescent bay.

Room Tip: Take a higher floor room as it is a business centre.
  • Stayed: May 2013, traveled as a couple
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1  Thank Cinesanky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laura R, Sales Coordinator at Sheraton Puerto Rico Hotel & Casino, responded to this reviewResponded April 4, 2014

Thank you for your review

We sincerely appreciate your comments and look forward to welcoming you back very soon.

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