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“Loved the city and the hotel ... not the best location though”

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Sheraton Puerto Rico Hotel & Casino
Ranked #7 of 47 Hotels in San Juan
Certificate of Excellence
Reviewed December 5, 2013

Was here for a conference, stayed 4-5 days.
The hotel was nice, great food, great casino and nice facility for the conference ... as expected for a Sheraton.
The only downside was the location ... it's in an almost deserted area, no stores, no attractions, around, you wouldn't walk around the hotel.
If you are in San Juan for visiting and enjoying you would have to take the cab all the time to go to the Old San Juan which is fabulous. There 's a bus passing by the hotel that takes you there as well, not very often though, tried that too.
The view from the room if facing the back is not pleasant either, you'll see a deserted building or under construction.

Great place for a conference, I wouldn't stay here if I come for visiting reasons though.

  • Stayed: October 2013, traveled on business
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3  Thank SarraD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laura R, Sales Coordinator at Sheraton Puerto Rico Hotel & Casino, responded to this reviewResponded December 19, 2013

Thank you for your response, we appreciate your comments. The hotel is located at the convention center district an area which is under development. In the near future other shops and hotels will be opened. We hope that you select our property for your next stay.

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1,323 - 1,329 of 2,285 reviews

Reviewed December 4, 2013

I went for my summer vacation and its very clean, nice infinity pool and great customer service. Restaurants on-site are good. It's about 8-10 minutes to the Condado Area and the beaches. Excellent for relaxation and a romantic stay.

  • Stayed: June 2013, traveled with family
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1  Thank Mounsi M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laura R, Sales Coordinator at Sheraton Puerto Rico Hotel & Casino, responded to this reviewResponded December 19, 2013

Thank you for your response.

We truly appreciate your comments, we are pleased to learn that you enjoyed your stay. We look forward to your next visit and hope you will take advantage of all of what our property has to offer.

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Reviewed November 29, 2013

I don't mind paying a little extra if the amenities are worth it but after seeing the room and getting a bill for $36 at breakfast I am quite disappointed! I got some OJ and fruit and my wife got 2 eggs, cold hash browns and some hard toast along with all the coffee she wanted. We had to call after the second day to get room service! She changed the sheets and towels. THAT WAS IT! No vacuuming. No dusting. I even had to ask for more "complimentary" coffee! I will not be going back to this one but I will go to the Sheraton in Old San Juan.

  • Stayed: November 2013, traveled as a couple
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Thank rick k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lorna G, Manager at Sheraton Puerto Rico Hotel & Casino, responded to this reviewResponded December 24, 2013

rick k,

Thank you for your review! We appreciate your feedback and will use it as an opportunity to improve our service. We have shared your experience with the corresponding departments and we will be working hard to make sure this does not happen again. Please accept our apologies for the inconveniences you experienced at our property, we hope that in the future you may give us an opportunity and stay with us again.

Warmest regards.

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Reviewed November 29, 2013

My husband and I recently took a cruise out of Puerto Rico and the cruise line placed us here because we came in the day before. I would compare it to a Holiday Inn Express, except you do not get a free breakfast here. It was clean, but nothing special. The restaurant was very pricey, but good. The walls in our room were very thin and we heard a lot of commotion during the night. The carpet in our room was stained pretty badly and needs to be replaced. Also, if you stay here, bring your own alarm clock as they don't have them in the rooms. The good things about this hotel were that they took our luggage and sent it directly to the ship which was awesome and they do have a casino right in the hotel in case you like to gamble a little. I will stay somewhere else the next time I am in Puerto Rico.

  • Stayed: November 2013, traveled as a couple
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1  Thank Lesa O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos P, Sales Coordinator at Sheraton Puerto Rico Hotel & Casino, responded to this reviewResponded December 20, 2013

Hello Lesa O! Thank you very much for taking the time to review our property. Feed back from our guests is always welcome and helps us improve our services day by day. We are very sorry to hear that we were not able to live up to your standards. All of our rooms come equiped with a Sony Ipod Docking Station that also serves as an alarm clock but in the case that there is not one in your room, our Housekeeping Department will be more than happy to bring one up right away. Also, all of our Club Access Rooms come with Continental Breakfast and evening snacks included in the room rate. We hope that you reconsider your desition and give us another chance to demonstrate to you the good customer service that the Sheraton Puerto Rico is known for.

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Reviewed November 26, 2013

Cool hotel with a great Infinity Pool, a little bit outside all the action, no shops nearby. Ideal for some of the cruise ships if they dock nearby(Royal Carribbean does). Good size rooms & excellent service from staff. Food/drink is what you'd expect price wise.

  • Stayed: November 2013, traveled as a couple
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Thank ajcotter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laura R, Sales Coordinator at Sheraton Puerto Rico Hotel & Casino, responded to this reviewResponded November 29, 2013

Thank you for your review

We appreciate your comments and feedback. The convention center district area in which the hotel is located is a long term project in which more restaurants and shops are projected to open in the future. We look forward to your next stay with us.

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Reviewed November 25, 2013 via mobile

I stayed here for abput 4 days for business purposes. This place provided me with comfort and cozyness that I needed after long day of work.
I ordered several room service and they ce promptly and fast.
Food was okay but the service was great.
All the staffs are very friendly and is there to help when needed.

Stayed: October 2013, traveled on business
Thank AJL T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MariaI-ExecAssistant, Management Representative at Sheraton Puerto Rico Hotel & Casino, responded to this reviewResponded November 29, 2013

Dear AJL T,

Thank you for taking the time to comment on your recent stay with us. It is a satisfaction to know that we were able to provide the comfort and cozyness you needed after a long day of work. We hope you are able to return for another stay, whether it is for business or pleasure. Best regards!

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Reviewed November 24, 2013

We came into Puerto Rico via carnival cruise. It took about 15 minutes to get to the hotel cost about $20 with our luggage (taxi charges $1 per piece). Greeted promptly. We were early and they offered to hold our luggage till our room was ready. They explained the security of the luggage room as we were traveling with jewelry. Made me feel ok with leaving the luggage. They allowed us to use the pool area while we waited. Casino was nice but some machines were outdated didn't win but I never do. Room was nice we had a balcony which overlooked the harbor. And I enjoyed just sitting and watching the ships. Nearly fell asleep outside. Bed was comfortable. Bathroom clean. They had a shower puff as well as all the chowder necessities. Even a sewing kit. The first morning my husband left a piece of luggage on the bed so our bed wasn't made but other than that towels were refilled and room cleaned. We did have a leak in the pipes of the bathroom facet but it was fixed before we got back to the room that day. Parking at hotel is about $16 a night but there is plenty of parking on the street surrounding the hotel. We did book the rate with breakfast. We received a $20 per person credit for the choice dining room. Food was good and hot and served with a smile. Thought I would use the spa the day we left but they are closed on Tuesday. Overall stay was great and I would stay again.

Room Tip: I enjoyed the breakfast rate. There are not a lot of restaurants open early nearby so that was a plu...
  • Stayed: November 2013, traveled as a couple
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1  Thank Jeanette H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MariaI-ExecAssistant, Management Representative at Sheraton Puerto Rico Hotel & Casino, responded to this reviewResponded November 29, 2013

Dear Jeannette H,

We strive every day to provide our guests with the experience you had at our hotel and appreciate you taking the time to share in detail your satisfaction. It is an absolute pleasure to hear that the staff, the service, the amenities and the food had such an impact on your stay. We look forward to welcoming you back for another Sheraton Experience! Warm regards!

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Additional Information about Sheraton Puerto Rico Hotel & Casino

Address: 200 Convention Boulevard, San Juan 00907-4905, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in San Juan
#5 Luxury Hotel in San Juan
#9 Business Hotel in San Juan
#9 Family Hotel in San Juan
#11 Romantic Hotel in San Juan
Price Range: $178 - $355 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Puerto Rico Hotel & Casino 4*
Number of rooms: 503
Official Description (provided by the hotel):
Identified as San Juan's modern urban resort, Sheraton Puerto Rico Hotel & Casino is located just minutes away from historic Old San Juan, cruise terminals, easy access to business district and 12 minutes from the international airport. Our hotel in San Juan, Puerto Rico features a comfortable and contemporary design, lavish 57,000 sq. ft. sun deck with infinity pool overlooking the Bay of San Juan, rejuvenating spa, the largest casino on the island, a variety of restaurants and gathering spots, all for a premier place for you to stay. ... more   less 
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Also Known As:
Sheraton Puerto Rico Hotel And Casino
Sheraton Puerto Rico Hotel San Juan

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