I stay at this hotel since I was tired from a long trip from my family city which is about 2 hours away from San Juan. When I check in into the room it was full of dust, stain sheets, stain walls, stain carpets and hair in bathroom floor. I proceed to call front desk and the told me they were able to move me but to a lower floor I told them I was paying the extra money just to have the high floor. They say they could send someone to check the room. I wait around 15 minutes and I heard people talking in the halway thew were talking in spanish. I heard the conersation and a female ask another person what happen with that guest, and she say: "ugh another crazy man complaining" I was like wow. After that someone knock to the door. It was a houseman. That guy was amazing and great he really took ownership of the situation and proceed to clean the room. After him a Housekeeper walk into the room and ask him in spanish: what did he want? he just told her go and pass the vaccum in the room. She was yelling in spanish saying just bad words and banging the vaccum in the walls. After a couple of minutes she walk out of the bathroom and told me something else. I say no. She just told me sorry for my english is nor very good and I told her in spanish dont worry I speak spanish. She almost faint. I just proceed to let them know everything was ok. The next day I talk to the Front Office Manager and she was very polite and proceed to leave us her business card and a complimentary night for the inccident.
- Official Description (provided by the hotel):
- Identified as San Juan's modern urban resort, Sheraton Puerto Rico Hotel & Casino is located just minutes away from historic Old San Juan, cruise terminals, easy access to business district and 12 minutes from the international airport. Our hotel in San Juan, Puerto Rico features a comfortable and contemporary design, lavish 57,000 sq. ft. sun deck with infinity pool overlooking the Bay of San Juan, rejuvenating spa, the largest casino on the island, a variety of restaurants and gathering spots, all for a premier place for you to stay. ... more less
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- Also Known As:
- Sheraton Puerto Rico Hotel And Casino
- Sheraton Puerto Rico Hotel San Juan