We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Pleasant stay” 4 of 5 stars
Review of Sheraton Puerto Rico Hotel & Casino

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Sheraton Puerto Rico Hotel & Casino
Ranked #11 of 46 Hotels in San Juan
Certificate of Excellence
new york, ny
Level Contributor
24 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Pleasant stay”
4 of 5 stars Reviewed November 6, 2013

Great hotel, but please note that this hotel is not on the beach or near the main strip of Condado. It takes approximately 20 minutes to walk to Condado beach and the start of the hotel strip. However, the bus (which is quite convenient) stops right by the hotel and takes you to Old San Juan or towards Condado. The pool is quite nice and relaxing. The staff were very welcoming and helpful. Our room was also nice. Overall no complaints with our stay at the Sheraton!

  • Stayed November 2013, traveled with family
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank kris410
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

1,738 reviews from our community

Traveler rating
    692
    622
    259
    87
    78
See reviews for
362
528
76
393
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (399)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Sydney, Australia
Level Contributor
94 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 stars Reviewed November 4, 2013 via mobile

location is great for exploring the old town 20 can ride to new hotels with beaches and pool service

I booked limited view room and limited is the key if u like cars

they got us a room early so I didn't complain but we were on 7th floor looking at parking garage

  • Stayed November 2013
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank bretkero
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sparta, Georgia
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed November 2, 2013

This is a lovely property, offering plenty to do onsite. Casino is small but has both slots and table games. The pool area is beautiful, with an infinity pool. Easy to travel by taxi to old town area, and is adjacent to the convention center.

Room Tip: Suites open to huge balconies and are large enough for small meetings.
See more room tips
  • Stayed October 2013, traveled on business
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Sherry H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MariaI-ExecAssistant, Management Representative at Sheraton Puerto Rico Hotel & Casino, responded to this review, November 22, 2013
Thank you so much for sharing your recent experience at our hotel. We are thrilled that you found the amenities so enjoyable. Our convenient location is just minutes away from the Old San Juan and the beaches. We hope that you continue to choose Sheraton Puerto Rico Hotel & Casino on your next trip to San Juan, Puerto Rico.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rockville, Maryland
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed November 1, 2013

This is just like paradise .. The concierce was really helpful specially because very few people speak english in that area and that too driving around PR was a little different than the rest of the US..

Stayed February 2013, traveled as a couple
Helpful?
2 Thank aravind reddy g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, WA
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed October 31, 2013

Lovely Hotel..very close to cruise ship pier. Decor in room was ultra modern and sleek. Casino downstairs as well as gift shop. Had dinner in restaurant and was good food for the value we paid. Would recommend!

Stayed April 2013, traveled as a couple
Helpful?
3 Thank cindyseattle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laura R, Sales Coordinator at Sheraton Puerto Rico Hotel & Casino, responded to this review, November 22, 2013
Thank you for your review, we are pleased to here about your experience. We look forward to welcoming you soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Port Orange
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed October 30, 2013

My husband and I recently stayed at this hotel for 6 nights on our recent vacation to San Juan, Puerto Rico. We had a great time. Our 10th floor room was clean, spacious and beautifully appointed. There are 3 on site restaurants, all with great food. However the steak house was very pricey. It is buffet style with "Gauchos" serving the meat at 49 Dollars per person. Being older, there is no way we can eat $49 worth of food, so opted to choose from the bar menu. The bar is located directly outside of the steak house. If you like Chinese food, I recommend the hot and sour soup in their Chinese restaurant. There is also a Mexican Restaurant right outside of the hotel which has very friendly servers and good food. There is also a Sizzler within walking distance from the hotel. Since the hotel is right next to the Convention Center, we discovered that you can take the bus directly into old San Juan for only 75 cents. We had a great time and would go again.

Room Tip: Ask for a room on the higher levels for some great views.
See more room tips
  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank Brufunka5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Juan, Puerto Rico
Level Contributor
29 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed October 28, 2013

We have been on this property about a dozen times. This is the second year we go there to celebrate our wedding anniversary. We could have gone to other places or travel bu we wanted to be HOME without staying at our house. The answer was obvious, Sheraton Convention Center in San Juan. The minute we drove in we were treated as family from the valet parking staff to the wonderful people at the clubhouse. All their restaurants are wonderful and you must pay a visit to the Zen Spa if you want to be pampered for a day. Stop by Victorio Just's jewelry store, make sure that Katherine makes your coffee at the Coffee House, that Jose makes you a cocktail, that Sheillah is your hostess, Kayla, Natalio and Mark serve your table and that you meet the wonderful management staff like Elsie, Wilfredo and Sujaily. Ah, and the pool is wonderful!

Room Tip: Go to the 12th floor overlooking the bay.
See more room tips
  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Jesus Manuel H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lorna G, Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review, November 22, 2013
Dear DrJM,
Thank you for your great feedback! Your loyalty to our property is very much appreciated. Knowing that you celebrate such a memorable event with us and see us your home means everything to us. We are more than happy that you had the Sheraton Warm Experience and we will work hard to make sure you'll feel the same on your next stay with us. Also, our sincere gratitude for mentioning our outstanding staff.

Wamrest Regards!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these San Juan hotels
1.0 mi away
Condado Vanderbilt Hotel
1.7 mi away
Doubletree by Hilton San Juan
0.7 mi away
Caribe Hilton San Juan
Caribe Hilton San Juan
#17 of 46 in San Juan
4.0 of 5 stars 5,971 reviews
Show Prices
Show Prices
Show Prices
1.6 mi away
Sheraton Old San Juan Hotel
0.2 mi away
Hyatt House San Juan
Hyatt House San Juan
#5 of 46 in San Juan
4.5 of 5 stars 510 reviews
2.0 mi away
Hotel El Convento
Hotel El Convento
#2 of 46 in San Juan
4.5 of 5 stars 2,400 reviews
Show Prices
Show Prices
Show Prices

Been to Sheraton Puerto Rico Hotel & Casino? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sheraton Puerto Rico Hotel & Casino

Property: Sheraton Puerto Rico Hotel & Casino
Address: 200 Convention Boulevard, San Juan 00907-4905, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in San Juan
#7 Luxury Hotel in San Juan
#9 Family Hotel in San Juan
#9 Business Hotel in San Juan
#11 Romantic Hotel in San Juan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Puerto Rico Hotel & Casino 4*
Number of rooms: 503
Official Description (provided by the hotel):
Superbly situated amidst the Puerto Rico Convention Center facing the Bay of San Juan, our hotel will be just 10 minutes from the international airport and 5 minutes from historic Old San Juan. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Media 8, Inc., Booking.com, Expedia, Odigeo, Hotwire, Hotels.com, Travelocity, HotelTravel.com, Orbitz and Jetsetter so you can book your Sheraton Puerto Rico Hotel & Casino reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Puerto Rico Hotel San Juan
Sheraton Puerto Rico Hotel And Casino

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing