Hotel itself is beautiful. Valet and Bellman are wonderful. Housekeeping is a tragedy. They also took my bathing suite while removing towels that I never got back after numerous calls to hotel manager! Never got my rewards applied to my account either. She did give us another room with a disgusting view of bricks and a parking lot. This was an anniversary trip we had been planning for awhile. We paid extra for club level amenities it was good with a variety of choices daily. It's a shame staff is not better trained for housekeeping as this could be a top notch resort. Rooms are filthy.
- Official Description (provided by the hotel):
- Identified as San Juan's modern urban resort, the Sheraton Puerto Rico Hotel & Casino is located just minutes away from historic Old San Juan, cruise terminals, easy access to business district and 12 minutes from the international airport. The hotel’s comfortable and contemporary design, lavish 57,000 sq. ft. sun deck with infinity pool overlooking the Bay of San Juan, rejuvenating spa, the largest casino on the island, a variety of restaurants and gathering spots makes this hotel the premier place to stay. ... more less
- Reservation Options:
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- Also Known As:
- Sheraton Puerto Rico Hotel And Casino
- Sheraton Puerto Rico Hotel San Juan