We travelled to P.R in July. The staff was pretty nice and friendly over all, but Michelle the concierge was amazing!! She helped us plan two excurations.
The Hotel was beautiful! we have a executive suite, the room was large and well thoughtout with a balcony over looking the pool area and old san juan.
If you go to P.R DO the bioluminescent kayaking with the glowing lagoon it was amazing!!! also did the rainforest tour with the swimming in the waterfall. The guide was really good and made it a great time.
The Choice restaurant was great for breakfast!! very good food, and dinner there was really good too.
It is about a 30 minute walk to old san juan and there isnt to much to do in the area directly but if you plan to drive its great.
Did have a few issues with Housekeeping and the room being left open, but i work at a hotel and im a housekeeping manager so i was understanding and the hotel staff took care of us very well.
A shout out to Lorna Garnier for taking care of us.
All in all it was a great stay.
- Official Description (provided by the hotel):
- Identified as San Juan's modern urban resort, the Sheraton Puerto Rico Hotel & Casino is located just minutes away from historic Old San Juan, cruise terminals, easy access to business district and 12 minutes from the international airport. The hotel’s comfortable and contemporary design, lavish 57,000 sq. ft. sun deck with infinity pool overlooking the Bay of San Juan, rejuvenating spa, the largest casino on the island, a variety of restaurants and gathering spots makes this hotel the premier place to stay. ... more less
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- Also Known As:
- Sheraton Puerto Rico Hotel And Casino
- Sheraton Puerto Rico Hotel San Juan