First, let me start by saying that this is a clean Sheraton. Unfortunately, that is where my positive review ends. This hotel is located off the beaten track with no off sight restaurants, beaches or shopping available. The staff is not very friendly and request for services need to be made more than one time. We opted for the "green" stay, but needed to make multiple requests each day for daily supply of coffee, creamer and water. The friendliest and most helpful person we found on the staff was Carmen, a housekeeper on our floor. Customer Satisfaction needs to be improved at this hotel.
- Official Description (provided by the hotel):
- Identified as San Juan's modern urban resort, Sheraton Puerto Rico Hotel & Casino is located just minutes away from historic Old San Juan, cruise terminals, easy access to business district and 12 minutes from the international airport. Our hotel in San Juan, Puerto Rico features a comfortable and contemporary design, lavish 57,000 sq. ft. sun deck with infinity pool overlooking the Bay of San Juan, rejuvenating spa, the largest casino on the island, a variety of restaurants and gathering spots, all for a premier place for you to stay. ... more less
- Reservation Options:
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- Also Known As:
- Sheraton Puerto Rico Hotel San Juan
- Sheraton Puerto Rico Hotel And Casino