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“Beautiful and comfortable”

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Sheraton Puerto Rico Hotel & Casino
Ranked #7 of 47 Hotels in San Juan
Certificate of Excellence
Reviewed April 12, 2013

Hotel is beautiful and elegant; staff is professional, courteous and accommodating. Located next to a gorgeous convention center and near a pier; but it's not walking distance of anything else.
Pool area is gorgeous, with a beautiful view of the convention center and the pier. Unfortunately, pool bar/restaurant closes early, so I didn't get a chance to eat there.
Besides the hotel restaurants, there are 2 options next to the hotel: a Texas de Brazil and an open-air Tex-Mex restaurant-bar between the hotel and the convention center; both very good, but Texas de Brazil is rather expensive.
Rooms were very clean, comfortable and luxurious; with everything I needed to make my stay lovely.

  • Stayed: January 2013, traveled on business
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2  Thank eldisplicente
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michel-Notten, Manager at Sheraton Puerto Rico Hotel & Casino, responded to this reviewResponded April 22, 2013

Dear Eldisplicente, Thank you for the fantastic review and wonderful comments! We are glad to hear that you were able to try out the various F&B options in and around the hotel. Our apologies for the closure of the Pool bar & grill. We look forward to seeing you again soon. Warm regards

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1,468 - 1,474 of 2,307 reviews

Reviewed April 10, 2013

I spent three lovely days and nights at this hotel. This hotel is located a block away from the Convention Center but that is not the only reason to visit it. The room itself was large and beautifully done. The bed and bedding was luxurious. The bathroom shower/bathtub was a pleasure.

The pool area is lovely. There is an outdoor bar with very friendly staff and good food. It is located on the Fourth Floor pool deck and the infinity pool has a great view of the port and surrounding area. At night the city lights up and with the perfect weather it is truly spectacular.

The Choices restaurant located in the lobby provided some of the best food on my entire trip. I know most hotel restaurants are mediocre at best. But that is not true of Choices. The food is truly gourmet at very reasonable prices. The breakfast menu is particularly yummy. Their version of Eggs Benedict was fabulous and flavorful with a slightly Latin twist.

I've noted that other reviewers complained of the hotel being too far from other attractions. But to me getting on the local bus was part of the fun. Seventy five cents and 20 minutes later I was in Old San Juan. Every one along the way was friendly and helpful. The Concierge at the hotel was very helpful and knowledgeable about the area and attractions.

The hotel has a casino in it which makes visiting Puerto Rico so much fun! The Lobby Bar is lovely with live entertainment. The band that was playing on two separate occasions was really good.

Later in my trip I decided to move to a Hotel closer to the beaches and I really wished I had not done so. I would rather have stayed at the Sheraton and travel a bit to get to the beaches then suffer with the room and food at the other hotel.

Room Tip: The Higher the floor the better the view.
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  • Stayed: April 2013, traveled solo
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Thank carries943
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos P, Sales Coordinator at Sheraton Puerto Rico Hotel & Casino, responded to this reviewResponded April 19, 2013

Thank you very much for sharing your wonderful experience with us carries943. We are very exited to learn that you were able to get the most out of your stay and enjoy the Sheraton Puerto Rico to the maximum. For your next trip to Puerto Rico, we recommend you trying Texas de Brazil and China Club, both next to the Casino to enhance your dining options and also nourish your palate. We hope to keep creating wonderful memories for you and your loved ones and see you soon on your next trip to Puerto Rico.

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Reviewed April 9, 2013 via mobile

Good corporate hotel, new and all the expected amenities for SPG. Great pool area and lobby bar.
Be aware that hotel is not near any main areas and for decent restaurants you will need to drive or take a taxi.
Staff is very friendly and will recommend places to go.

  • Stayed: March 2013
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Thank Gemsinvestments
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos P, Sales Coordinator at Sheraton Puerto Rico Hotel & Casino, responded to this reviewResponded April 18, 2013

Thank you very much for your compliments Gemsinvestments! We will be expecting you soon to keep treating you with the top notch service we are known for. Warm regards.

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Reviewed April 9, 2013

When I first got there, I thought the hotel was very nice looking. Then I went to the bar at the poolside, the food was disgusting and they automatically add tip to the bill, I hated that. We didn't have the usual mini bar in our room, so I couldn't heat up food I had purchased the next day and threw it in the garbage in the hallway. I got there Thursday and left Sunday, Our room wasn't cleaned not once, and the food I had previously thrown away on Friday in the hall was still there. How disgusting!!! Never staying there again!

  • Stayed: March 2013, traveled with friends
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Thank Crissii A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michel-Notten, Manager at Sheraton Puerto Rico Hotel & Casino, responded to this reviewResponded April 22, 2013

Dear Crissii A, First of all I would like to thank you for posting your review and advising us about your experience with us. I am so sorry that your stay was less than satisfactory. It appears that we definitely failed when it comes to Food & Beverage service and Housekeeping. My staff and I reviewed your comments and we are looking at the processes and quality checks to ensure these type of issues do not occur in the future. Again, we are terribly sorry that your first experience with us at the Sheraton Puerto Rico Hotel and Casino was not a good one. We greatly appreciate your feedback, as it helps us to improve and provide a better experience. Warm regards

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Reviewed April 9, 2013

We stayed one night before leaving on a cruise. The hotel is located a few minutes' taxi ride from the cruise ship docks, and about ten-fifteen minutes' ride from the sightseeing attractions and restaurants of Old San Juan. The attached casino was closed when we were there. The city's new convention center is across the street; otherwise, there is not much to do or see in the immediate vicinity of the hotel. Our room was clean and comfortable. The breakfast (included in our room rate) was quite good. This hotel is on the expensive side, but the quality of the accommodation was good. No complaints.

  • Stayed: March 2013, traveled as a couple
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1  Thank EpicureanLawyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michel-Notten, Manager at Sheraton Puerto Rico Hotel & Casino, responded to this reviewResponded April 22, 2013

Dear EpicureanLawyer, Thank you for posting your review on Tripadvisor. We are glad to hear that you enjoyed your pre-cruise stay with us and hope that you had a great experience on the cruise ship and in the Caribbean! I assume you stayed with us over Good Friday. Unfortunately all the casino's on the island of PR are closed by law regulation over Good Friday from Thursday midnight until Saturday noon. Greetings from the Sheraton team!

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Reviewed April 8, 2013

Stayed at the Sheraton Puerto Rico Hotel and Casino for one night so we could visit old San Juan before we left that area of Puerto Rico. The hotel is located at the convention center which is just a five minute drive from the center of old San Juan. We drove into old San Juan and parked in the garage and then walked all over San Juan the day of our arrival and the next day. The hotel beds were comfortable, although the room we had was small considering we were two adults and two kids. The concierge tried to warn me but I didn't realize as she tried to offer me a room which acomodates the handicapped, it is apparently bigger but I declined the offer. There is a nice pool and rooftop bar/restaurant although lunch took quite some time to come even though the order was quite simple. The hotel bathroom could have used some updating, the gym was fine for one day. We did not use the casino but it looked nice. The valet parking was very convenient and easy. I should point out that we used our points to stay there which is why we stayed in this particular hotel as I could not get into the Sheraton in Old San Juan.

Room Tip: Ask for a handicap accessable room as they are apparently bigger
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  • Stayed: March 2013, traveled with family
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Thank NyCindy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michel-Notten, Manager at Sheraton Puerto Rico Hotel & Casino, responded to this reviewResponded April 22, 2013

Dear NyCindy, Thank you for staying with us! It is great to see that you as a loyal Starwood guest are redeeming your SPG points at our hotel. Additionally thank you for your feedback in regards to the Food & Beverage service in our 4th floor Pool Bar & Grill. I will make sure to address this with our service team. We hope you enjoyed Old San Juan and look forward welcoming you back!

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Reviewed April 8, 2013

It's central location meant easy walking distance to all of Old San Juan, including many great restaurants, cafes and shopping. Staff was courteous and efficient. The rooftop pool was pleasant, if a little small. Our room was comfortable and clean.

  • Stayed: April 2013
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1  Thank CookByMarriage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos P, Sales Coordinator at Sheraton Puerto Rico Hotel & Casino, responded to this reviewResponded April 18, 2013

Saludos CookByMarriage. I am very pleased to hear that you enjoyed your stay and were able to connect with the Puertorrican culture that Old San Juan has to offer. We hope to welcome you back again to the Sheraton Puerto Rico.

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Additional Information about Sheraton Puerto Rico Hotel & Casino

Address: 200 Convention Boulevard, San Juan 00907-4905, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in San Juan
#5 Luxury Hotel in San Juan
#9 Business Hotel in San Juan
#9 Family Hotel in San Juan
#11 Romantic Hotel in San Juan
Price Range: $223 - $409 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Puerto Rico Hotel & Casino 4*
Number of rooms: 503
Official Description (provided by the hotel):
Identified as San Juan's modern urban resort, Sheraton Puerto Rico Hotel & Casino is located just minutes away from historic Old San Juan, cruise terminals, easy access to business district and 12 minutes from the international airport. Our hotel in San Juan, Puerto Rico features a comfortable and contemporary design, lavish 57,000 sq. ft. sun deck with infinity pool overlooking the Bay of San Juan, rejuvenating spa, the largest casino on the island, a variety of restaurants and gathering spots, all for a premier place for you to stay. ... more   less 
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Also Known As:
Sheraton Puerto Rico Hotel And Casino
Sheraton Puerto Rico Hotel San Juan

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