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“My 3rd Stay and I Liked It Again”

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Sheraton Puerto Rico Hotel & Casino
Ranked #7 of 47 Hotels in San Juan
Certificate of Excellence
Reviewed January 13, 2013

I have stayed at this Sheraton 3 times in the last few years. I am impressed each time. Close to the airport, fast check in and out, friendly service, new and clean, club lounge with basic morning food, coffee, couches, TV, and even a beautiful outdoor seating area, good restaurants in the building plus a casino. Taxis readily available. Modern furnishings with big screen TV, and good water pressure. All in all a very good choice for $200. Taxes in Puerto Rico are sky high.

  • Stayed: January 2013, traveled on business
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Thank PAQ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michel-Notten, Manager at Sheraton Puerto Rico Hotel & Casino, responded to this reviewResponded February 1, 2013

Thank you very much for sharing your feedback on your stay with the Sheraton Puerto Rico Hotel and Casino. I am so glad you enjoyed your third visit here with us in Puerto Rico. We look forward to seeing you again soon for your fourth visit?
Warmest regards,

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Reviews (2,282)
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1,533 - 1,539 of 2,282 reviews

Reviewed January 6, 2013

Excellent bedding. Bathroom is spacious and clean. Quiet as a whisper. Casino tempts even in the wee hours of the morning. Close to the convention center. Fast check in and check out - friendly staff. Would stay again :)

  • Stayed: December 2012, traveled with family
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3  Thank sazoram
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos P, Sales Coordinator at Sheraton Puerto Rico Hotel & Casino, responded to this reviewResponded January 11, 2013

Thank you for taking time to write a review about our property. We are very glad that know that you enjoyed your stay and had a pleasant experience. We hope that during a future visit to our property you can take advantage of our Zen Spa, pool area and dining options. Thank you for choosing the Sheraton Puerto Rico Hotel & Casino.

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Reviewed January 6, 2013

Used as a one night stop on the way out and a three day stopover on return, the Hotel is large and spacious. Rooms are large and well appointed and the Continental Breakfast is fine. The Poolside area is busy and the sevice with drinks etc is slow, mostly because there are not enough people behind the bar and the locals are happy to push in front of visitors.
The dinner buffet was not to the taste of the English, in fact I would say it was very poor and cost just under $50/head. There is American fast food available locally, but that was also poor.
I would stay again as the most of the costs were reasonable.

  • Stayed: January 2013, traveled as a couple
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Thank David P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos P, Sales Coordinator at Sheraton Puerto Rico Hotel & Casino, responded to this reviewResponded January 11, 2013

Thank you for taking the time to share your experience with us and we hope that you had a wonderful vacation. We are very happy to hear that you enjoyed our comfortable rooms and Sweet Sleeper Bed. Currently, our property does not provide a Buffet Dinner unless enjoyed at one of the concecionaries located in the hotel premises or near by like Texas de Brazil, China Club and Ficus Mexican Grill. Our Culinary Team and Executive Chef always put their hearts and souls on every dish so the culinary experience becomes one of a kind throughout our outlets. If you are already planning your next trip to the Caribbean and stopping by in Puerto Rico, we will be more than exited to welcome you back again.

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Reviewed January 5, 2013

We used this hotel the night before picking up our Carribean Cruise from dockside . Our room was on the 12th floor overlooking San Juan amazing views from the windows.An oversize bed to get lost in huge TV shower room . All very clean with a slight smell of disinfectant in the shower room which pleased me.
Level 4 has a wonderful relaxing area jacouzzi,infinity pool,childs pool.
All you could want in transit via your holiday

Room Tip: Aim for above the 4th level, overlooking San Juan and not the pool area for perfect peace
  • Stayed: December 2012, traveled as a couple
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1  Thank LizzieNorthCornwall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos P, Sales Coordinator at Sheraton Puerto Rico Hotel & Casino, responded to this reviewResponded January 11, 2013

Thank you for sharing your comments about your recent stay. It pleases us to learn that your visit was gratifying and that you took advantage of the hotel's different amenities. We hope you will consider staying with us in the near future and get time to enjoy our different dining options.

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Reviewed January 4, 2013

The hotel and employees were very nice and helpful. This hotel is not on a beach or near a beach so if you are looking for that (which we were) I would not recommend this location. The restaurants around were not very good but I think I'm kind of a picky eater so...
The walls are a little thin so. We were near the elevator and on the same floor as the pool. I would not recommend that floor if you are a light sleeper. Okay back to the pool. I think its on the fifth floor (can't remember) on a balcony which is pretty nice. You can see the ships come in at night. We sat out there just to enjoy the evening and get some fresh air. I didn't get in the pool but my husband did and he said it was fine.
Our room had a nice view of the ships coming in and everything was clean and tidy. My bed was comfortable and I slept just fine. I would recommend this hotel unless you are wanting a beach view. I didn't try out the casino but it looked fun.

Room Tip: stay away from elevator and the floor with the pool and exercise facility. The walls are thin and yo...
  • Stayed: October 2012, traveled as a couple
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1  Thank Joys1023
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michel-Notten, Manager at Sheraton Puerto Rico Hotel & Casino, responded to this reviewResponded February 1, 2013

Thank you for taking the time to rate our hotel and to share your feedback about your stay. We are glad to hear that you enjoyed the views. The cruise ships truly look amazing during the evening. We are sorry that your sleep was bothered due to the elevator noise. Please understand our goal is to exceed the expectations of our guests each time they stay with us and I am sorry that we failed in this case.

We hope we can give you a better experience on your next visit.

Warmest regards,

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Reviewed January 4, 2013

Having stayed here for 1 night before boarding the Adventurer of the Seas the hotel room was spaciously inviting, quiet, warm and extremely comfortable after a gruelling 12+ hours of flying from the UK. Arriving late we didn't use the restaurant and were up too late for breakfast, but brunch at the (infinity) pool bar was great. The staff were friendly and helpful and the area was immaculately clean, tidy and quite impressive. The view was good as was the food and concierge were great in facilitating a smooth transition to the ship. Full marks all round and I would have no hesitation in using this hotel again for such a stay. However, if not "in transit" I suspect other hotels might be more suitable.

  • Stayed: December 2012, traveled with family
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Thank Ljcastleview
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos P, Sales Coordinator at Sheraton Puerto Rico Hotel & Casino, responded to this reviewResponded January 11, 2013

The Sheraton Puerto Rico Hotel & Casino appreciates your review about your recent stay. It is rewarding to know that our customers are satisfied with the cleanliness of our property and friendliness of our staff. Thank you for selecting our hotel; we look forward to welcoming you in the future.

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Reviewed January 3, 2013

Must firstly say we only spent one night at this hotel - pre cruise and it had been booked for us
by our travel company, so can't comment on rates. However we did read up on the hotel prior to travel and found it had fairly mixed reviews, although to be fair mostly fairly good rather than bad.
After a long flight I expect anything with a bed and a bath would have been welcome,but we found ourselves pleasantly surprised. The hotel large with large open plan reception area, bar area and restaurants off plus it's own casino. We headed straight to our room on the 5th floor
which fairly spacious and well appointed with a generous 40"+ flat screen T.V. It was all much better than we had imagined it might be.
We were only there overnight so would be unfair to comment in too much detail, but had drinks
at the bar before retiring for the night which we enjoyed in the lively surroundings. Breakfast we
took the next morning prior to departure for our cruise. At around $20 for the buffet, we felt breakfast was a tad expensive but it was very good, service excellent so would not split hairs.
There was a very nice swimming pool and deck area on one of the upper floors with an infinity
pool, which we really did not have the time to enjoy, but it looked very inviting.
The only down side we could see was that the hotel was pretty much stuck out on its own, with very little around it and not much to walk out to nearby. Other than that we had a very pleasant
and comfortable overnight stay.

  • Stayed: December 2012, traveled as a couple
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1  Thank NorwichGangad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michel-Notten, Manager at Sheraton Puerto Rico Hotel & Casino, responded to this reviewResponded April 18, 2013

Dear NorwichGangad, Thank you for your wonderful review and choosing the Sheraton Puerto Rico Hotel and Casino! We are glad you chose our hotel to experience it yourself. We hope you enjoyed your cruise as well and left back home refreshed and rejuvenated. We look forward to serving you again in the near future!

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Additional Information about Sheraton Puerto Rico Hotel & Casino

Address: 200 Convention Boulevard, San Juan 00907-4905, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in San Juan
#5 Luxury Hotel in San Juan
#9 Business Hotel in San Juan
#9 Family Hotel in San Juan
#11 Romantic Hotel in San Juan
Price Range: $178 - $353 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Puerto Rico Hotel & Casino 4*
Number of rooms: 503
Official Description (provided by the hotel):
Identified as San Juan's modern urban resort, Sheraton Puerto Rico Hotel & Casino is located just minutes away from historic Old San Juan, cruise terminals, easy access to business district and 12 minutes from the international airport. Our hotel in San Juan, Puerto Rico features a comfortable and contemporary design, lavish 57,000 sq. ft. sun deck with infinity pool overlooking the Bay of San Juan, rejuvenating spa, the largest casino on the island, a variety of restaurants and gathering spots, all for a premier place for you to stay. ... more   less 
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Also Known As:
Sheraton Puerto Rico Hotel And Casino
Sheraton Puerto Rico Hotel San Juan

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