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“Very comfortable” 4 of 5 bubbles
Review of Sheraton Puerto Rico Hotel & Casino

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Sheraton Puerto Rico Hotel & Casino
Ranked #5 of 46 Hotels in San Juan
Certificate of Excellence
West Yorkshire, United Kingdom
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Very comfortable”
4 of 5 bubbles Reviewed January 4, 2013

Having stayed here for 1 night before boarding the Adventurer of the Seas the hotel room was spaciously inviting, quiet, warm and extremely comfortable after a gruelling 12+ hours of flying from the UK. Arriving late we didn't use the restaurant and were up too late for breakfast, but brunch at the (infinity) pool bar was great. The staff were friendly and helpful and the area was immaculately clean, tidy and quite impressive. The view was good as was the food and concierge were great in facilitating a smooth transition to the ship. Full marks all round and I would have no hesitation in using this hotel again for such a stay. However, if not "in transit" I suspect other hotels might be more suitable.

  • Stayed December 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Ljcastleview
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos P, Sales Coordinator at Sheraton Puerto Rico Hotel & Casino, responded to this review, January 11, 2013
The Sheraton Puerto Rico Hotel & Casino appreciates your review about your recent stay. It is rewarding to know that our customers are satisfied with the cleanliness of our property and friendliness of our staff. Thank you for selecting our hotel; we look forward to welcoming you in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,031 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (439)
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Norwich
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed January 3, 2013

Must firstly say we only spent one night at this hotel - pre cruise and it had been booked for us
by our travel company, so can't comment on rates. However we did read up on the hotel prior to travel and found it had fairly mixed reviews, although to be fair mostly fairly good rather than bad.
After a long flight I expect anything with a bed and a bath would have been welcome,but we found ourselves pleasantly surprised. The hotel large with large open plan reception area, bar area and restaurants off plus it's own casino. We headed straight to our room on the 5th floor
which fairly spacious and well appointed with a generous 40"+ flat screen T.V. It was all much better than we had imagined it might be.
We were only there overnight so would be unfair to comment in too much detail, but had drinks
at the bar before retiring for the night which we enjoyed in the lively surroundings. Breakfast we
took the next morning prior to departure for our cruise. At around $20 for the buffet, we felt breakfast was a tad expensive but it was very good, service excellent so would not split hairs.
There was a very nice swimming pool and deck area on one of the upper floors with an infinity
pool, which we really did not have the time to enjoy, but it looked very inviting.
The only down side we could see was that the hotel was pretty much stuck out on its own, with very little around it and not much to walk out to nearby. Other than that we had a very pleasant
and comfortable overnight stay.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank NorwichGangad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michel-Notten, Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review, April 18, 2013
Dear NorwichGangad, Thank you for your wonderful review and choosing the Sheraton Puerto Rico Hotel and Casino! We are glad you chose our hotel to experience it yourself. We hope you enjoyed your cruise as well and left back home refreshed and rejuvenated. We look forward to serving you again in the near future!
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San Juan, Puerto Rico
1 review
5 of 5 bubbles Reviewed January 2, 2013

This restaurant was recommended to me by two different people. They were not wrong. We ate there twice on our trip. Great seafood. Great service. Great atmosphere. Would highly recommedn to anyone visiting Old San Juan. This place is an outright winner!!
Excellent and top on my list of restaurants in Puerto Rico that I will recommend to family and friends. Great food and ambience!! 5***** start quality!
thanks Gabriel for the great food service and food reconmentations

  • Stayed October 2012, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank LYNN_LOU76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michel-Notten, Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review, April 18, 2013
Dear Lynn_Lou76, Thank you for your review! We greatly appreciate your recognition of our server Gabriel and posted a copy of your kudos for the entire staff. We are very happy you enjoyed our Restaurant Choices and we hope to see you again in the near future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed January 1, 2013

The property is very clean with nice, updated rooms and very friendly staff. The pool was great - has a great view over the harbor. It's a little more pricey than a standard Sheraton, but I believe the price to be worth it.

There was a bar in the lobby of the hotel which was very convenient, and the bartenders were helpful in directing us to things to do/see in San Juan. However, the prices are a bit steep, so beware.

My only negative side to this property was that it is far from Old San Juan. We took cabs into town (which was relatively inexpensive - about $20 each way) but I think next time I will look to stay at the Sheraton Old San Juan to avoid cab fees. As well, we were taking a cruise, so also had to take a cab to the dock since it is on the other side of town.

Room Tip: Ask for a room on the Harbor side - mine was only $9 more and you get a view.
See more room tips
  • Stayed September 2012, traveled with friends
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Mer_Mer_37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michel-Notten, Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review, April 18, 2013
Dear Mer_Mer_37, Thank you for writing this review and letting us know how your stay was in our hotel. It gives us satisfaction to know that overall you had a pleasant stay. From a public transportation perspective taking the bus is a good way to save some money. It leaves right in front of our hotel and takes you into Old San Juan for 75 cents one way. We look forward to welcome you back in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
PUERTO RICO
Level Contributor
27 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed January 1, 2013 via mobile

Had a reservation for the New Year's party and stayed for 3 days/2 nights.
Hotel is clean and staff very friendly, rooms average in size but still adequate with small bathroom.
Decor is perfect and TV is a large LCD with plenty of local and national channels.
Room service slow but hotel was 100% full for the holidays and they do apologize for the delay.
Should be faster at other times.
Food was A+ at room service and at Choices Restaurant.
Other restaurants available including Texas de Brasil.
Is a pet friendly hotel so your pet is more than welcome with a charge of $25/night.
Althought there's nothing to do walking distance from the hotel (is a convention center hotel), Old San Juan and El Condado are a very short distance in taxi ( 5 to 10 minutes)
Ask for a room with a view to the Bay and Old San Juan.
And if you want a real celebration next year to say goodbye to 2013, plan ahead and book for the hotel and for the celebration !!!
Be ready to be awake and dancing until 5:00 AM !!

  • Stayed December 2012
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank LUISMOLINARY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michel-Notten, Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review, April 18, 2013
Dear Luis Molinary, We are delighted you enjoyed your stay with us and thank you for the feedback! It is wonderful to hear that you enjoyed the New Year Celebration at our hotel. We look forward to seeing you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Clearwater, Florida
Level Contributor
109 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 bubbles Reviewed December 30, 2012

Hotel and rooms were fine but casino was very limited (and had rude attendants). People were definitely smoking on our floor - club level. Problem was reported but nothing was done. Only one breakfast option and clearly insufficient to service the hotel on a weekend. Location is "central" but nothing else within walking distance. Just not worth the price paid.

  • Stayed December 2012, traveled with family
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank ArleyMike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minneapolis, Minnesota
Level Contributor
10 reviews
4 of 5 bubbles Reviewed December 27, 2012

I was pleasantly surprised by the hotel. it was clean and had a lot of amenities including free wi-fi. The pool is on the 4th level so it overlooks the city and has great views. The food by the pool was good and reasonably priced. This was a family vacation and we like to explore the area. The location is central to Old San Juan and Condado but either location is better suited for exploring. You will likely want to drive or take a cab if you want to explore from the Sheraton on Convention Blvd. We were able to walk to Condado and it was fairly convenient....a 15 minute walk at most. Lots of restaurant choices. Ficus and Texas Brazil are on the property but not affiliated with the hotel. The hotel has a couple restaurants as well.

Room Tip: We were able to get adjoining rooms if we took a king room and a double rooom. Worked well for the...
See more room tips
  • Stayed December 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank D S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton Puerto Rico Hotel & Casino

Property: Sheraton Puerto Rico Hotel & Casino
Address: 200 Convention Boulevard, San Juan 00907-4905, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in San Juan
#5 Luxury Hotel in San Juan
#9 Family Hotel in San Juan
#9 Business Hotel in San Juan
#11 Romantic Hotel in San Juan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Puerto Rico Hotel & Casino 4*
Number of rooms: 503
Official Description (provided by the hotel):
Superbly situated amidst the Puerto Rico Convention Center facing the Bay of San Juan, our hotel will be just 10 minutes from the international airport and 5 minutes from historic Old San Juan. ... more   less 
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Also Known As:
Sheraton Puerto Rico Hotel San Juan
Sheraton Puerto Rico Hotel And Casino

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