We arrived at the Sheraton Hotel and Casino on Thursday, December 13 for our fifth visit in six months. As always the attention was excellent from the moment that we arrived. The valet parking staff was superb and Juan was quick to take care of our luggage. Although we got here very early, Griselle at the front desk was kind enough to ensure that our luggage was safe in storage and that a room was ready as soon as possible. Katherine prepare for me the most wonderful Irish Coffee and you should try the breakfast burrito at the Café. Once the room was ready I received a call and as always I was pleased. We went down to Choices Restaurant and met Sojerly, one of their new managers, and keeping with the Sheraton tradition she was a delight. Eventually we also had a chance to meet our friend Elsie. Luis served our table for lunch and was wonderful. But what impressed me the most was to see Mark, one of the Choices server and Karla at the Front Desk dealing with extremely difficult guests. Both did it tactfully, elegantly and professionally. Making every attempt to assist the guest but not yielding to unreasonable demands or acknowledging inaccurate statements. Kudos to Mark and Karla for their calm under the storm.
- Official Description (provided by the hotel):
- Identified as San Juan's modern urban resort, Sheraton Puerto Rico Hotel & Casino is located just minutes away from historic Old San Juan, cruise terminals, easy access to business district and 12 minutes from the international airport. Our hotel in San Juan, Puerto Rico features a comfortable and contemporary design, lavish 57,000 sq. ft. sun deck with infinity pool overlooking the Bay of San Juan, rejuvenating spa, the largest casino on the island, a variety of restaurants and gathering spots, all for a premier place for you to stay. ... more less
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- Also Known As:
- Sheraton Puerto Rico Hotel And Casino
- Sheraton Puerto Rico Hotel San Juan