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Reviews (256)
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All reviewsgreat locationhot tubs arefront deskawesome rooftopno safe in the roomboutique style hotelroad noiseminute walk from the beachbeautiful roofmain stripstaff was super helpfulcontinental breakfastrooms are smallold san juanwalking distancerooftop bartwo blocks
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84 - 89 of 256 reviews
Reviewed August 4, 2017 via mobile

First I will start off by saying the decor is
Beautiful. Check-in is at 3pm, no rooms was available earlier then that. My room wasn't ready until 4:45pm. They tried to apologize with a cup of cheap water down alcohol beverage. We went to take showers no wash cloths, it took them two days to give us wash cloths after complaining multiple times. The water pressure from the shower is weak, no microwave, no hand soap available, no TELEPHONE available in the room.The toilet did not work properly, you have to hold the handle for it to flush, and pull the handle up after. The toilet run loudly. The a/c run just as loud. We turned
ac down because it was freezing cold, returned to the room hours later to find out our floor was soak and wet! They changed our room, but still loudA/c and bathroom issues and no cloths!The key to our room kept deactivating so we had to keep returning to the front desk bout 10 times for a new one. They claimed it can't be next to cell phones, but it have to be
another reason. They have two jacuzzi, one didn't not work the other one was very dirty, they didn't clean it properly. The elevators did not work properly. It takes
you to every floor then back to yours before you actually reach your destination.
We complained to the manager bout the issues, she promised to refund us some
of our money but instead we received
a bottle of wine and apology card. The morning it was time for us to leave the waiter at their restaurant refused to give us
milk for coffee because it was gonna make him late for setting up for breakfast( the breakfast is horrible)! But they did have
some nice staff if that help.

Stayed: July 2017, traveled with friends
4  Thank Metsrus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 2, 2017

Stayed at this awesome hotel with my family and it felt like I was at home....The staff is excellent, knowledgeable and truly make your stay there unforgetable. Your close to the beach, restaurants and the scenery is just spectacular. Thanks Gisela, Gabriel, Jorge, Cartagena and all the rest of the staff. See you again !!!!

Stayed: July 2017
1  Thank P402GLmanuelr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elvin_Rojas, Marketing at The Wave Hotel Condado, responded to this reviewResponded August 3, 2017

Hi P402GLmanuelr. Thank you very much for taking the time to write about your stay at The Wave. We very glad you enjoyed your stay and that our staff was helpful and friendly. We always want to make sure all of our guests feel right at home while they are staying with us. Thanks again for your recommendation and we hope you come back soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 29, 2017

Cosy, simple, best value for money. The team is great and very helpful (thanks Jorge). Always careful about our needs, breakfast is fresh (eggs, croissant, homemade banane cake -yummy-, fruit, porridge, juices, coffee) and location perfect (convenient store 3minutes, beach 5minutes, fastfood 4minutes). Cant beat that place.

Room Tip: Need help, reach Jorge, he is helpful and always cool
  • Stayed: July 2017, traveled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank Thay H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elvin_Rojas, Marketing at The Wave Hotel Condado, responded to this reviewResponded July 31, 2017

Hola Thay H. Thank you very much for taking the time to write about your stay at The Wave. We very glad you enjoyed your stay and that our staff was helpful and friendly. We always want to make sure all of our guests feel right at home while they are staying with us. Thanks again for your recommendation and we hope you come back soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 26, 2017 via mobile

The Wave was great for what we needed and was a nice place to lay our heads. My sister and I enjoyed our 4 night stay. The room was a little small, but the point is to get out and explore so we didn't mind. The bed was big and comfy! The front desk was great and friendly. Any problem we had was taken care of and they were super helpful with finding places to eat and hang out. There was a small mold issue on the refrigerator, but Jorge was kind enough to handle it personally, which I appreciate. The free breakfast was filling and the location was great! A short walk to the beach and tons of shops and restaurants. Uber rides to old san juan were only like 6 bucks! I would definitely stay here again. Oh and the roof top area was lovely.

Stayed: July 2017, traveled with family
1  Thank Resa t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elvin_Rojas, Marketing at The Wave Hotel Condado, responded to this reviewResponded July 28, 2017

Hola Resa. Thank you very much for taking the time to write about your stay at The Wave. We very glad you enjoyed your stay and that our staff was helpful and friendly. We always want to make sure all of our guests feel right at home while they are staying with us. Thanks again for your recommendation and we hope you come back soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 13, 2017

Hotels in the Condado area are very expensive. After days of searching, and reading reviews, I came to the decision of booking The Wave hotel. Because of the price I did not expect to get much but I was wrong.

PROS: Very close to everything in the Condado and old san Juan. Free Breakfast. The greatest staff I have ever dealt with. The staff will go out of their way to help with anything you need. Beautiful roof top area to just spend time and relax.

CONS: No pool (But I already knew this). Tiny bathroom that was remodeled but the remodel was not done perfectly correct. very bad shower Pressure.

If you are looking for a resort hotel you are at the wrong place. If you want a place to sleep, which is close to everything, with a friendly staff, then you should come here.

  • Stayed: July 2017, traveled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank Leo N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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