we called them when we landed and about 20 mintues later a van came to pick us up. The checkout process was a bit long, but they went over the car in detail to make sure that all the bangs and dents are marked off. They have english speaking customer reps so that makes it a bit easier. We got a small Versa which was banged up and dented, but that was ok, because we had no worries about getting charge for damage to the vehicle. The car came with the toll road sticker, it cost extra, but was a good thing to have when you were on the toll roads--no need for the correct change. We had no problems with the car, it ran well and got excellent gas mileage. Checkin was efficient and fast and they got us to the airport in plenty of time. We felt we got a great deal for the amount of money w paid.