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Grand Bahia Principe Jamaica
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Reviews (11,997)
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Reviewed February 17, 2014

Excellent vacation stay ! The beach was wonderful ! very shallow water so it's always warm and welcoming. Staff is enjoyable and professional. Very clean. Food is excellent. Veru quiet at night and animation team is not too agressive on the pool area.

  • Stayed: February 2014, traveled as a couple
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4  Thank SurgicalBride
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarvelisS, Social Media Coordinator at Grand Bahia Principe Jamaica, responded to this reviewResponded February 19, 2014

Dear Guest,

We would like to acknowledge that we have received your comments on Trip Advisor, and it is with great pleasure that we have known that we were able to provide you such a wonderful vacation in our property.

Thank you for your feedback and for vacationing with us; we hope to have the opportunity to host you again during your next Jamaican vacation for more enjoyment in our Hotel.

Yours truly,

Marvelis Symister
Grand Bahia Principe Jamaica

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 17, 2014

We went to this resort with our adult sons. To be honest, reading some of the reviews had me worried that we were making the wrong choice. I chose not to read anymore reviews and go in with an open mind. I'm so glad we did. It was an excellent resort and a lovely family vacay. The property is gorgeous, the staff is very friendly and always eager to please. There was something for all of us to do. I would highly recommend this resort. Best of all.....the weather was amazing everyday! Would we go back...you betcha!

Room Tip: We went in February so not really sure if this applies later but...we were in the 23 block of the resort and on the lower level and my son and I were bitten by mosquitos. There were a few in the room so I guess we were bitten overnight as well as sitting out on the deck. You really can't feel the bite like our good ole Canadian mossies, but you sure know it the next day. I'd recommend bug spray for inside, and perhaps one for your skin if you're going to be out at night. As for rooms...choose one facing the main pool, or a higher floor for a great sea view.
  • Stayed: February 2014, traveled with family
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5  Thank Muriel1960
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarvelisS, Social Media Coordinator at Grand Bahia Principe Jamaica, responded to this reviewResponded February 19, 2014

Dear Guest,

Thank you for your heartwarming review. It is good to learn that despite of some reviewers that you have read on the website you have decided to have your own perception about our property and you have realized that our main objective is to fulfill our guest’s expectations during their vacation with us.

Thank you for choosing our Grand Bahia Principe Hotels & Resorts, a family holidays in the Caribbean.

Best regard,

Marvelis Symister
Grand Bahia Principe Jamaica

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 17, 2014

Me and my wife, as well as another couple we are friends with went here last November. This was our first time to Jamaica and it was an awesome time. We did some excursions to dunn's falls, and the Bob Marley tour which were both excellent! As for this property I have the following to mentions...
Checkin and Service - check in went quick and everything for the most part was correct with our room although our friends did have several issues with no towels and other items. Service was lacking in some areas and some of the staff can be rude although most were fairly good. Towel issues reported previously (never any ready) were in full swing which I don't understand....buy more towels. We ended up reusing ours quite often.
Beach - nice beach although the sand isn't as nice as some other places I have been. Lots of room though and usually no problems finding loungers. The water was excellent and the views from the beach very nice. Also lots of places to get a drink nearby.
Pool - the pool was amazing although I am not much of a pool person, there was tons of room because of the large area it covers.
Food - found the buffet to be quite good for the most part, especially Jamaican night. My friend is vegetarian and she seemed to enjoy the different choices available. Nothing really to complain about the main buffet. The lunch buffet needed much better variety, and the jerk hut was amazing but constantly out of chicken. The a la cartes were just okay and unfortunately the service at the don Pablo was terrible!
The resort itself is beautiful and the entertainment was a mixed bag. The bars just ok. Overall a great time.

  • Stayed: November 2013, traveled as a couple
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4  Thank beledat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarvelisS, Social Media Coordinator at Grand Bahia Principe Jamaica, responded to this reviewResponded February 21, 2014

Dear Guest,

The fulfillment of our guest’s expectation is our main objective. From the bottom of our heart we can assure you that we feel very unhappy to know that we could not totaly impress you with some of our services since we strive daily in our performance to provide our guest with the best experience.
We would like you to know that we have noted the area that you have considered were not up to par of your expectations to take it into consideration.

Thank you for your feedback, and we are looking forward to host you again during your next trip to our Hotel.

Yours truly,

Marvelis Symister
Grand Bahia Principe Jamaica

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 17, 2014

We traveled to the GBPRB from February 8 to the 15th. I stayed there with my husband, my daughter and future son-in-law. It was my fifth visit to Jamaica, and the best so far! We booked with Transat, which gets you rooms in the Royal Golden section: higher floors and ocean view. Our vacation was perfect!
Check-in: quick, even at 2 AM.
Rooms: we asked for adjoining or nearby rooms, king-sized beds, ocean view and quiet area. We got all that, and ocean-front views, on the top floor. It was awesome. The rooms were clean, starting to feel a bit dated, but okay. Probably need a little tlc, especially the bathrooms. A small repair needed on the shower door was dealt with the same day we reported it. The water in Jamaica is purified and okay to drink. Nobody was sick! Zero digestion problems...
Buffet: lots of choices, food tasty and at the right temperature, would have liked more variety of fruits at breakfast.
A-la-Carte: Don Pablo (gourmet) was excellent! The Chateaubriand was tender, presentation and service perfect. Garden Grill was also excellent, we went there twice! Our waiters: Alvin the first time and Steven the second time, were professional, great style with just enough Jamaican good humor! We were thoroughly charmed! Japanese show cooking was good too, but they were late seating us and we were getting tired and hungry...no problem.
Snack bar: JERK CHICKEN!!! Every day, never got tired of it!
Beach: on the side of the resort, a bit of a walk but so worth it! The water is the bay is warm, clear and shallow and no waves. When you go far enough on the beach, it's not crowded at all and there are plenty of chairs and shade. No need to get up at the crackmof dawn to reserve a spot.There are a couple of bars along the way so no need to walk far to get refreshments. One barman, Gerrick, is really charming and always cheerful!
Pools: large pools meandering in front of the resort. We are not pool people, so we went there in the late afternoon. Some areas were too noisy with the usual crowd hogging the pool bar. Not our scene. Other areas quieter, but not many spots with palapas.
Lobby: beautiful, large, many seating areas. Service is hit and miss. Some unsmiling waitresses ...
Wi-fi: you get one free hour a day. That was weird because most other resorts have free unlimited wifi in the lobby. On the other hand, it worked very well. And Royal Golden customer can use the computers in the royal golden private salon.
Privilege club solicitation: we encountered them in the lobby, knew about them already. So we ignored them, so we didn't find them too bothersome. Do not answer their greetings, do not fall for the "free gift" invitation you get in your room. That's all.
The overall feel of the resort and clientele is really nice, quiet, not a party scene from what I saw. Older people, couples, few children. The staff is attentive and smiling (with rare exceptions), the grounds are immaculate. Yes the resort is big, but it was easy to get around, and no problems with the elevators. We enjoyed our stay there immensely and can't wait to go back! We liked it better than the other Bahia resorts we went to before (Punta Cana and Samana). The Jamaican people are lovely and welcoming, and the food is great! The sun was there every day! Ya Mon!

Stayed: February 2014, traveled as a couple
6  Thank Lovecaraibes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarvelisS, Social Media Coordinator at Grand Bahia Principe Jamaica, responded to this reviewResponded February 18, 2014

Dear Guest,

We are delighted to know that you have considered your stay in a paradise and that we were able to impress you with the exceptional service provided by our staff members.

We would like to thank you for your detail review and for vacationing with us; we are looking forward to see you soon at our Grand Bahia Principe Hotels & Resorts, your best family Hotel in Jamaica.

Yours respectfully,

Marvelis Symister
Grand Bahia Principe Jamaica

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 17, 2014

My family and I stayed here the last week in November 2013 for a wedding. This was our first time in Jamaica. The resort is massive and the layout a bit confusing. You will definitely get lost at some point. It is a beautiful resort, however the service was horrible. The maids always forgot stuff for rooms... Even bath towels, even when requested. Some souvenir stuff of ours went missing from our room. You had to wait along time just to get a waiter to offer you beverages, some staff were rude. The best service we had was from the outside bartenders and staff from the a la cart restaurants. They never had any fresh pool towels. I think the whole week, we had fresh towels maybe twice!. If you have christen that require a stroller or elders that require a wheelchair, be prepared for a lot if stairs to access the resort. The beach is abit of a walk, however very nice and sandy. My husband and I were not impressed with the buffet, we are not picky eaters and we still had difficulty finding something fresh and good. The jerk chicken is the best, but be prepared to line up seeing as it's so popular and there's only the beach tester ant that serves it. Over all, the weather was amazing, we made it the best we could. The wedding was beautiful. I will not be returning to this resort. My husband and I will stick to the maya riviera in Mexico.

  • Stayed: November 2013
    • Value
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1  Thank cheryl c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarvelisS, Social Media Coordinator at Grand Bahia Principe Jamaica, responded to this reviewResponded February 18, 2014

Dear Chery,

We are glad to know that you were pleased with our bars and a la carte restaurants service as well as you have enjoyed our wonderful beach, delicious Jerk Chicken Center by the beach and our amazing weather. However, we deeply regret to know that you left our property unhappy, please accept our sincerest apologies for not meeting your expectations.

Thank you for your comment and although you have decided not to return to our Resort we hope you give us the opportunity to host you again to recover your trust in us.

Yours respectfully,

Marvelis Symister
Grand Bahia Principe Jamaica

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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