I had the worst experience of my life, We arrived on Sat Oct 19 at 10pm the check in was a disaster not organized at all. My son was not on file either. Made up to our room to find no towels, robs, slippers and the phones did not work. Called down from another room for the service guy and he came to tell us that he would let the phone company know? and no towels or bath robs were sent up. We had to ask a maid on the floor for towels. We started to unpack some stuff Sat night but it was late and we stayed in our room for the night with wedding bands, watch and our other belongings all there as we checked to make sure nothing was left. Sunday we went to the front desk to get the safe key ( that was the only time I left my bags and we put a do not disturb sign on our door we were gone maybe 1.5 hours) we also asked to talk to our wedding planner at the front desk as our phone was not working. We were told we had a meeting at 11am that morning and there should have been a note in our welcome package, we checked and there was no note and it was 12pm so we met with our wedding planner assistant at 1pm as Vinnette was not in to discuss our plans. We went back up to our room locked up our things knowing we saw and had all our belonging, had trouble with the safe had to ask for assistance, unpacked the rest of our stuff and left our room for a few hours. Mon we followed up with Vinnette as she was back from Vacation we told her about our phone & towels ext and she realized we were not in an ocean view room and we needed a working phone so she had our room changed. We packed up and moved to find no towels or robs or slippers and the tub was dirty. We then put all our stuff in the safe as soon as we got into our room, we did not check as again we saw everything in the other room. Tues was my big day!! All was well until 10 minutes before I was going to walk done the aisle, I went in the safe to get my wedding bands, I open the box where we kept our bands to find they had been taken,I asked my wedding planner to call down to my husband who was waiting for me to see if he had the rings he said no? He ran back up to the room to double check, as he could not believe it. I was hiding in the bathroom so he would not see me. I then asked him if he gave my son the special watch we bought him and he said he left it in my parents room as that was where all the guys got ready. I went down with my dad to get my sons watch to give him before we left to get married and on the parents bed was the watch box with nothing in it, again I was shocked as my son said he never even saw it or knew about it until I asked if he got it and my husband said he left it on the bed for Owen to open but they were all running around and my husband never told him about it. We had to carry on as all my guest were waiting as we were already 30 min late due to the missing bands and watch, so we had to borrow wedding bands from my dad for the wedding. Security was called up after our ceremony and photos we gave our statement and got ready for our reception. The next day my husband went on a planned fishing trip & I spoke to the Golden club about the situation she then brought me to her supervisor Terry or Carrie as she did not give me a business card and told me she was sorry and would give me a bottle of rum and t-shirt for my losses(which we never did receive) and if I booked again she would upgrade my room, and to mention I am the bride who's rings we taken and she would know who I am, she did not ask for my name or any info about me what's so ever including room. What a joke... I then went to Air Transat station in the hotel and spoke with our rep she took all the info said she would look into it, and talk to the hotel manger. Thurs we got up went to the security department to see what was done and they asked if we wanted the police involved and we said yes. Police were called at 10am we were told they would be at the resort by 11:30/12pm and to come back. We were back at 11:30 sat in the foyer till 1pm to be told the police could not come and we had to go the police station. I asked for a resort person to come with us as I was not going by our selves, they did send a bus boy who was very sweet and friendly. Went to police station for 3.5 hours gave a statement to be told they had to come to the resort and were right behind us.We sat in the foyer at the resort to wait,finally we asked to speak to the manager(who was not in all week & could not be contacted & did not have a business card or name)We spoke with Marlin who was the assistant manager by this time I was so very upset as he did not make me feel like anything would be done. He went on to say that they have tried to help us by offering the police on Tues but that was my wedding and I was not about to get into it then and then he thru in our face that Wed my husband went fishing and it could have been taken care of then. This trip was planned and paid for before any of this stuff happened he made it seem like we made it not important, but Wed I was the one running around looking for answerers and help and not once did he contact us. Until we contact him after the police station, where was he assisting us Tues, Wed and most of Thurs, is my question? My husband asked him for some kind of compensation(our spa paid $250 for & wedding photos $700 for 69 pics which I found outrageous)(140 pictures were taken and the package we wanted offered us 30 for $450.00 but we wanted more and asked what they would charge for all 140 he said 11 a picture after our 30, so we cut it back and was given 69 on a cd to take home and print our selves)( what was I to do we wanted our pictures and was complete taken advantage of) Marlin said he would have to look into what he could do for us, and would get back to us. We left went back up to our room to get ready for our dinner reservations for 5:30 with our family, The police showed up at our room at 5:30 to look at the boxes we had everything in check the safe and make notes, we were given a slip and was told to take that back to Canada with us and the hotel would get a copy as well.
We never heard from anyone on Fri and we left Sat very upset as nothing was done but tears and a wasted week. We spoke with Marlin again and he said they “tried” to reach us by phone all day Fri to tell us they had planned a romantic dinner but we never answered?? There was not 1 message or note left for us to tell us such things had been arranged, they did not even try to find us as we were at the resort all day till 3pm then went on a sunset boat cruise the place was on the resort, the wedding photography booth managed to call me at the boat place to tell me my photos were ready for pick up. Marlin also mentioned that when we went to the spa he added we could use the facilities (steam room,pool and sauna $30.00 value) we were told after our massages that we could use them it was not specified to us that Marlin had requested we assumed it was the spa knowing we just got married and offered us that. Marlin also brought up that had arranged Breakfast in bed Sat morning but I had already left my room by the time they called to tell us. And last but not least and I will quote in Marlin’s words “we did not want to mention this to you but at your wedding reception we kept the bar open an extra hour and that was worth $900.00!!!” We had a private venue we paid $1700.00 which included the venue, dj and drinks during dinner and after dinner rum punch would be served. My husband and I were not aware the bar was still open after dinner as we drank rum punch given to us by our guests we never got our own drink and I doubt 41 guests including 4 children drank $900.00 worth of booze. So we reminded Marlin about our request to pay for our pictures and spa he said he could not do that as The spa and photographer are not affiliated with Grand Bahia and that they could not pay for it as the money would have to come out of their pocket, but I remind you he “made the request at the spa for the facilities” so he could pay $30.00 for that? By the time word got back to my parents the resort would not do anything and I had been upset since Tues as we were told if we went to the police the resort would have a copy and could do something but in the end it was a waste of time. My dad asked for the Manager and was told he was not in and they could not call him and he did not have a business card nor would they give us his name, my mom lost her temper and the Resident manger Fran Marte, CHA came to the foyer (I did get his card) and called security on my mother. He was very rude and said over and over again there was nothing he could do did not apologies for what happened. I had asked to see reports or documentations of the past 4 days of any investigation and they refused to give them to me, I asked if they spoke to any employees who were in and out of my room and Marlin said “do you have any idea how many people go in and out of your room?” again I was shocked as why would so many people go in and out of our room? I asked if each employee who leaves the resort is searched and he said yes, funny as when we left the resort in the hotel taxi with an employee they were not searched nor were we or questioned? going out or coming back in, the only thing they did at the gate was open the trunk.
My last 4 days were horrible and was made to feel like we sabotaged our own wedding, My husband and I planned and saved for a year and a half for this week and it was all taken away from us with the theft and running around by us and in the end it was a waste of our time and a tainted memory of the most important day of our life. Our family and friends never got to spend any time with us and felt horrible nothing was done by the resort. A few guests had sunglasses and watches taken as well from their room they were not locked up they were given to them as a welcome bag for going on some tour of the resort for a time share, they did not want to mention this to us after what we went thru and saved it for the bus ride home, they did not care to report it as it was what the resort had given them and meant nothing to them.
I was given a survey from the resort which I filled out, as did all my 41 guests with a bunch of comments.
I am disappointed as the resort is beautiful and I have dreamed about this day for 37 years and looked forward to my 4 days with my new husband as a mini honeymoon going on excursions with family and friends and we had to miss it all. My guests got to enjoy them selves which makes us so very happy. With Grand Bahia being such a well known chain of resorts we expected to have been treated better. We now have to replace both wedding bands and watch but will never be able to replace or do over our wedding day.
We also have to save up again for a mini honeymoon since that was taken away from us, as well.
- Official Description (provided by the hotel):
- Facilities and services 3 lake-style connecting pools with 2 areas for children 3 Jacuzzis Large sun terrace with gardens, sun umbrellas and loungers BAHIA SPA (additional charge) Sports facilities: gym, 2 tennis courts, volleyball court, football pitch Water activity centre Pool and beach towel service WiFi access in the lobby (24h per day free of charge) and in rooms (additional charge) Wedding gazebo 2 buffet-style main restaurants and 5 speciality restaurants 4 Bars Snack bar Entertainment amphitheatre Meeting and convention room The 18 hole Breezes Runaway golf course is just 5 minutes from the hotel. Pueblo Principe: local craft stores, live music, shows, sports bar and disco Rooms 848 rooms including 4 types: Superior Junior Suite, Sea View Junior Suite, Club Golden and Club Hacienda Room facilities: King size bed or two full size beds Pillowtop mattresses Fully-equipped bathroom with separate shower and hydromassage bath tub, wash basin, magnifying mirror and hair dryer Bathroom amenities Air conditioning Ventilador de techo Sitting area with sofa Balcony or terrace Telephone Radio alarm clock Satellite TV Coffee-making facilities Mini-bar Safe (additional charge) Ironing set WiFi (additional charge) Club Golden and Club Hacienda Junior Suites Children Bahia Scouts Children (aged 4 to 12) will have the time of their lives with these facilities: Children's pool Special shows and activities Entertainment team Mini Club (4 - 12 years) Other services 24 hour medical service (additional charge) Pharmacy (additional charge) Specialised service for organising weddings, incentive trips, events and anniversaries Nudist area on the beach Bahia 'au Naturel' (over 18s only) The hotel has a nudist bathing area apart from the other areas ... more less
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- Also Known As:
- Bahia Principe Jamaica
- Gran Bahia Jamaica
- Gran Bahia Principe Jamaica Hotel
- Grand Bahia Jamaica
- Bahia Jamaica
- Gran Bahia Principe Runaway Bay Jamaica
- Gran Bahia Principe Jamaica Resort
- Grand Bahia Principe Jamaica Runaway Bay