My husband and I wanted to get away. We chose this place because of past reviews. Unfortunately our weather was rainy and not cooperative, Jewel did the best they could to make the most of it. They passed out umbrellas and were good sports about it. It was spotty clouds most days, and we would have been able to get out and do some water activities, had we been able to get out of the cove.
The "new" part feels to me felt like the staff was not up to speed on duties. The little things like plates empty in the dining room (telling staff and nothing happening), asking for a glass of wine with dinner to three different people, lobby water out most of the time - telling them and next day still empty, asking for diet coke in my room and not getting it, the restaurant being "booked" and waiting two days for reservations and walking by and it is empty. Being on the beach (when there was sun) and not seeing any waitstaff to get a beverage, etc. It seemed like the little details were overlooked in some areas. It's an "experience" to me when we go away and I'm detail oriented and maybe too picky.
The picture of the "Smoothie Bar" is not accurate at all, it's a station in the morning set up in the dining area. I had visions of walking by anytime and grabbing a smoothie. Not so much.
Also a negative was that the water activities are limited to when they can get the boats out of the cove. Many other resorts were diving, boating, snorkeling, catamarans, etc. while we were unable to get out of the bay. No glass bottom boat, no catamaran, no snorkeling, no diving, no nothing due to the layout of their cove. It was unfortunate.
I am gluten/dairy free and feel that the chefs weren't up to speed on that. In talking with the chef, he didn't really know what it meant to be gluten free (asked me if rice and vegetables were okay to eat when he should have known what gluten is (wheat, barley and rye). I was leery to venture far from meat and vegetables. In the sushi restaurant, they were super.
Also, we were placed in an "Adjoining" room. Could hear every sneeze, laugh, throat clearing and conversation of the people next door. Jewel did move us after we asked, which was good. Just beware if you get an adjoining room and aren't friends with the people next door, you will hear them.
The positives.....it's a beautiful place and most of the staff is super nice. Noreen is a super bartender, Geetha (Sushi restaurant), and our singing Kenny Rogers Hibachi gal (forgot her name) was super sweet (and super careful with my food - soy sauce has wheat). Georgia was great for excursions, and many others I can't remember all the names. Oh, and the dive/snorkel staff went out of their way to get us out snorkeling before we left (opened early and took us out). Lloyd took us diving the one day they could get boats out, he was excellent as well as the folks that worked with him.
Overall, I think they are working hard at getting the kinks worked out and the details fine tuned. If we were to go back to Jamaica, I would consider going there again. Emoral (the concierge) was very attentive and he asked me how my stay was and when I said, "okay" and he kept pressing me for details. He wanted to make sure I had a "great" time and everything was perfect. However, I didn't want to go complain to him about the little things, so now he knows.
Jamaica is lovely and this place is on the up and up. I would recommend the Jewel Paradise Cove to people. They are figuring things out and I'm sure the kinks will work out. They did have a fun beach party and goat racing, dancers, and other entertainment.
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- Also Known As:
- Jewel Paradise Cove Resort & Spa Runaway Bay, Curio Collection By Hilton Jamaica