We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“4 time in Jamaica BEST year yet!” 5 of 5 bubbles
Review of Jewel Paradise Cove Resort & Spa Runaway Bay, Curio Collection by Hilton

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Jewel Paradise Cove Resort & Spa Runaway Bay, Curio Collection by Hilton
Ranked #2 of 14 Hotels in Runaway Bay
Certificate of Excellence
GreenLeadersSilver level
Maple Shade, New Jersey
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
“4 time in Jamaica BEST year yet!”
5 of 5 bubbles Reviewed January 29, 2014

I came to Jamaica 4 years ago for our 25th anniversary Loved where we stayed and came back 2 more years till resort was sold and changed this year we picked Jewel Paradise Cove Runaway Bay there is another Jewel right down the street so when booking make sure it is PARADISE COVE there is a difference ! All I can say is everyone was fantastic the place was AMAZING the food was out of this world and the drinks where fantastic! The entertainment was fabulous Staff was Amazing they really go out of the way to make you comfortable and for the first time there it really felt like it was a 2nd home! We are now Jamericans lol ! I will be back next year and every anniversary after if it stays like this! Only thing I would have like to see is more music at the bars and pool areas! No complaints otherwise the shower does splash water out of the tubs BUT there is a drain and knowing it did this just placed a towel on the floor and pushed excess water down the drain no big deal just felt bad for soaking the towel each time! Rooms where very nice had to wait a bit first night because room I wanted was not available the first night we got first floor building 7 but they moved us up next day to 3rd fl ( I like to sleep with the balcony door open to hear the waves from the ocean) I asked halfway through the week where ice machine was? Did not need it till then lol and front desk said what room you in and when we got to our room there was a knock on the door with someone with a bucket of ice! Anything you want they try to accomodate! I wish I could remember everyones names but special thanks to my girl Kerisha !!!! Seen her all 4 yrs in Jamaica she actualy took pics for me when we renewed our vows at other resort so HAPPY when I seen she was working here and Sheldon and Oshane and Omar and Barbie and Cherry and Swagg and the list goes on and on and on

Room Tip: Building 7 was wonderful view was nice and just loved it!~
See more room tips
  • Stayed January 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank Lovlyldy4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DaineG, Manager at Jewel Paradise Cove Resort & Spa Runaway Bay, Curio Collection by Hilton, responded to this review, January 31, 2014
Dear Guest

Delighted that your 4th time in Jamaica was the best and we at Jewel Paradise Cove was that factor. Thank you for allowing us to share and looking forward to the 5th.

Regards

Daine Golaube
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

2,547 reviews from our community

Traveler rating
    1,533
    709
    224
    56
    25
See reviews for
224
1,757
56
27
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (815)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
English first
Regina, Canada
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed January 29, 2014

My husband and I recently returned from a week at the Jewel - Paradise Cove (Jan19-26). There is so very much I could describe about our wonderful vacation, such as the view from our room (833 - Ocean view), the proximity to "everything" at the resort, the delicious food of great availability at your choice of buffet, restaurants, snack bar or specialty dinner nights (only one restaurant required a reservation), the cleanliness (A1), etc... but it is the people working at this resort who will remain in our thoughts and have earned our appreciation. From the General Manager on we were so very impressed by the sincere concern for our enjoyment. With the focus and attention shown, I feel that this newly renovated and recently established resort will only continue to improve in areas of services and options available. (For those who feel it is necessary as written in other reviews. We were more than satisfied with what what available to us.

The one change I would like to see though, is better incorporating the new "non-smoking" law. I have asthma. The rooms were non-smoking but there were some people who would smoke in public areas. The management did attempt to address this issue. More clear designated smoking areas would be a good idea. As this is a very new law, I understand that such changes take time to incorporate. There were also some late night music issues which management did their best to improve upon as well. Thank you for that.

Once again, we would like to send out a huge thank you to all the management and staff of the Jewel - Paradise Cove.... (I will apologize now if I have missed your name or spelled it incorrectly) General Manager (Barbara Burton), Manager (Daine Golaube -- thank you for your e-mail), Front Desk and Guest Services (Errol, Shelley, Collin), Sunwing Representative (Patsy), Adventures Co-ordinators, Maid Services (Joan, Bridget, Renee -- thank you for your encouragement), Food Services (Awesome) - chefs and servers (Doran, Adrian, Charlie, Kenjoy, Kimika, Merrk -- the flaming omelette fellow), Water Sports and Adventures (the glass bottom boat ride was fun), Bar Servers and Concierge (Bret-Lee -- such energy / thank you for the friendly banter -- and Orlando) We didn't pay for the concierge service but appreciated the interaction, Security Guards (nice to see your smiles and waves), Bell Staff (3 floors of stairs with heavy luggage - oh my) bus drivers to and from the airport and the shopping trip / Dunn's Water Falls.

The staff we encountered were awesome ambassadors for Jamaica. Kind. Thoughful. Helpful. They were so in a most sincere and caring manner and made us feel that we not just clients as guests, but friends welcome in their home. Thank you all for sharing with us your hearts of gold!

~ Barbara and Darrell ~
Regina, Saskatchewan, Canada

Room Tip: Room 833 -- We loved the centralization of our room and the ocean view (and sounds) were amazing. W...
See more room tips
  • Stayed January 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank Barbara W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DaineG, Manager at Jewel Paradise Cove Resort & Spa Runaway Bay, Curio Collection by Hilton, responded to this review, January 31, 2014
Dear Barbara

I am happy that your vacation was "hearts of gold", and it was our pleasure to have hosted you and delighted that you had a great time. We also, cannot wait for the full law to be enforced re the non smoking and we are currently working on a solution by posting signs in the public space.

Thanks again and hope to host you again soon.

Regards

Daine Golaube
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
IA
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed January 28, 2014

Resort was very good and the staff was excellent, very attentive. Resort is intimate size, about 225 rooms in 9 buildings but with 3 pools, two beaches and every non-motorized water sport free, plus free catamaran rides, glass bottom boat rides, nightly sunset cruises, snorkeling - it feels big. Rooms were very nice, huge closets, great beds - in-room safe, stocked frig and nightly turn down service. Resort stay includes one Dunn's river trip and one shopping trip free. We got to know the staff and several other groups of guests because we weren't just a number like at other larger resorts. Transportation to and from MBJ was even included in our stay. Some of these perks could have been a resort special due to this resort being newly run by Jewel. I got a tennis lesson, did pilates on the beach, never had a shortage of drinks or food. Good food too. Ate at all the restaurants, really liked the Japanese and brick oven pizza.
I think the only thing that could be improved is to make the piano bar and disco open earlier. During our stay they didn't open until about an hour after the show finished, so you sometimes just walked around waiting until the other night-time venues opened, or in my case - got tired and went to bed. Stayed Jan 18-24 and we had sun only two days but I had a great time!

Room Tip: Regular rooms are just fine, I didn't feel the need to spend extra to see the ocean from my balc...
See more room tips
  • Stayed January 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
11 Thank tamimia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DaineG, Manager at Jewel Paradise Cove Resort & Spa Runaway Bay, Curio Collection by Hilton, responded to this review, January 31, 2014
Dear Guest

Thank you and it was our pleasure.

Regards

Daine Golaube
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fond du Lac, Wisconsin
1 review
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed January 28, 2014

I have never posted a review but this one is too good not to . The minute we arrived we knew we were indeed in paradise. The staff..WOW!! Every staff member made us feel like we were family, amazing group of people. Paradise cove spoiled us and we know we will never find another vacation destination this fabulous again. So relaxing and yet lots to do if you want, many choices of eating places 24/7 and just plain outstanding service. Again I condone your outstanding staff,every last one of them, for helping make our vacation the best one yet! Forgot to mention the beach that was easy to put down a towel wherever we wanted, bar service great and listening to the ocean was very relaxing!

  • Stayed January 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
10 Thank Linda M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DaineG, Manager at Jewel Paradise Cove Resort & Spa Runaway Bay, Curio Collection by Hilton, responded to this review, January 31, 2014
Dear Linda

Delighted that we could have gotten you to post your first review and it was our pleasure. Hope to host you again soon.

Regards

Daine Golaube
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arapahoe, North Carolina
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed January 28, 2014

We stayed for the week of Jan 17-24. The weather was rainy, which pointed out that there are few public areas under roof to spend time in. The staff should have some rainy day activities planned: show movies in the nightclub, open the piano bar, do something!

First the pros:
1. The resort is immaculately clean. Everything is new (linens, furniture, etc), having just been renovated.
2. For the most part, the staff is friendly and attentive.
3. The entertainment team try very hard and are fun to interact with. (Barbie and Swagg stand out in memory)
4. Three pools and hot tubs offer many opportunities to lounge. There was rarely any need to worry about getting a spot.
5. Excursions and water sports being included is a bonus, weather permitting.
6. Food was as good as other all-inclusives we have experienced. Tuesday night's beach party dinner was fun.
7. Beautiful location with lots of ocean front views. The resort is small enough that it is easy to get around.
8. Complimentary airport transfers via JTL buses.

Cons:
1. We only had turndown service 2 out of 7 nights. Twice the staff knocked after we were already in bed. This means either the shift starts too late or there aren't enough staff.
2. At registration, it took three tries with the front desk to get the type of room we reserved. (oceanfront concierge). Initially they "upgraded" us to a suite, room 529, which had a view of a fence and private home at the edge of the resort property.(really!!) Rooms 519, 529, and 539 should all be sold as "obstructed view rooms" with a discount.
3. Don't waste your money on upgraded rooms i.e. concierge or butler. The rooms are all the same from what we could see, and the concierge level only got us robes, slippers, and low grade liquor in our minibar. The concierge is actually in the hotel lobby, and serves all the guests. I had pictured a separate building with special service. Suites have no balcony, regular rooms have a small balcony.
4. As above, on rainy days there is very little to do and very few places to gather. The evening activities start very late, especially considering the age range of guests that we saw. The piano bar should open during happy hour, not late at night.
5. We were in the 900 building, which gets the noise from the evening activities.
6. Small beach, really only a cove. Gritty sand, but lots of places to sit.
7. The rooms that we saw had big garden bathtubs with a shower in them. As other guests have noted, this causes a flood in the bathroom when you shower. Also, stepping up and over the garden tub edge to get in the shower is a challenge. If you have any mobility issues, ask for a handicap room.
8. Be prepared for a long ride to and from the airport. (over an hour). At arrival, you wait on a bus or van for other passengers, so it was a total of 3 hours from when we landed til we got to the resort.

Room Tip: Suites have no balcony. The 900 building gets amplified noise from the evening entertainment in the...
See more room tips
  • Stayed January 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Susan F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DaineG, Manager at Jewel Paradise Cove Resort & Spa Runaway Bay, Curio Collection by Hilton, responded to this review, January 31, 2014
Dear Susan

It was our pleasure to have hosted you, and thanks for sharing both the pros and cons of your stay with us. We will use both to continue and also to improve.

Regards

Daine Golaube
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal
Level Contributor
43 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 bubbles Reviewed January 28, 2014

Impeccable service. Clean grounds. Food absolutely delicious. The 3 restaurants were fabulous!! dont be shy to ask for extra appetizers. Wonderful entertainment team, thank you Dimplez Barbie Dyce Swagg. There is many activities to chose from, snorkeling, scuba, kayak, yoga, spinning, paddle board; all included! Huge perk!

Unfortunately, There is no beach, its a cove. Forget taking a long walk on the beach. The water isn't clear, sand isn't soft. :(

Dont hesitate to message me if you have any questions!

  • Stayed January 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank jessdub
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DaineG, Manager at Jewel Paradise Cove Resort & Spa Runaway Bay, Curio Collection by Hilton, responded to this review, January 30, 2014
Dear Guest

Thanks for sharing your review and your experience. It was our pleasure to have hosted you and hoping to host you again soon.

Regards

Daine Golaube
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newmarket, Canada
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed January 27, 2014

Before heading to this resort we had read the trip advisor comments, so our expectations were quite high. While there were many positive factors, we were definitely disappointed with our overall experience.
1) if you enjoy beach holidays with long walks on the beach...this is not the resort for you. The word cove ....means very small man made beach....seaweed and mushy dark sand and nowhere to walk.
2) The food in the 3 Restaurants is excellent...very small quantities so if you are hungry layer on your appetizers or entree's..yummy
3) The buffet Restaurant has very limited selection...so we only ate there the first night....not a great first impression
4) Rooms are very clean, very comfy beds and pillows.....shower in tub leaks every time...and if you are on the ground floor....no window coverings....like showering in a "Fishbowl"
5) Overall the service is very good...most of the staff go out of their way to help you..especially "Charley" ...I felt like chocolate cake and nothing on the buffet at lunch...Charlie went to the kitchen and brought out a huge piece with fruit and carried it out on his head!!!! Too cool.
6 ) Drink service around the pool is hit and miss...sometimes you get your drink...sometimes not...best to go get it yourself...selection not the greatest.
7) Entertainment was very poor, too late in the evening, and unfortunately it rained every day and there is no central bar where you can get away from the rain or wind.
8) We booked an ocean view room and requested any floor other than ground floor. When we got there we were told Ocean View rooms are all on the first floor....For $100 a night extra we could move to the second floor for the identical room, robes and slippers, and a tiny balcony....difficult to get 2 people on the balcony.

We have been to many 5 star resorts over the years and this definitely is not a 5 star resort. Closer to 3.5- 4 .

  • Stayed January 2014, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
8 Thank Vic D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DaineG, Manager at Jewel Paradise Cove Resort & Spa Runaway Bay, Curio Collection by Hilton, responded to this review, January 29, 2014
Dear Vic D

Thank you for your review, and my apologies if your expectation was not met, while being here. I will definitely take some of your comments into consideration, and others we just have no control over, like the size of the beach, the seaweed, rain, etc.

We appreciate the comments on the service level and all the best in your future travels.

Regards

Daine Golaube
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Runaway Bay
32.1 mi away
Hilton Rose Hall Resort & Spa
11.0 mi away
Jewel Dunn's River Beach Resort & Spa, Ocho Rios,Curio Collection by Hilton
0.1 mi away
Jewel Runaway Bay Beach & Golf Resort
Show Prices
Show Prices
Show Prices
1.5 mi away
Luxury Bahia Principe Runaway Bay Don Pablo Collection
1.5 mi away
Grand Bahia Principe Jamaica
29.1 mi away
Iberostar Grand Hotel Rose Hall
Show Prices
Show Prices
Show Prices

Been to Jewel Paradise Cove Resort & Spa Runaway Bay, Curio Collection by Hilton? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Jewel Paradise Cove Resort & Spa Runaway Bay, Curio Collection by Hilton

Property: Jewel Paradise Cove Resort & Spa Runaway Bay, Curio Collection by Hilton
Address: Paradise Cove Drive, Runaway Bay, Jamaica (Formerly Jewel Paradise Cove Beach Resort and Spa)
Phone Number:
Location: Caribbean > Jamaica > Saint Ann Parish > Runaway Bay
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 On the Beach Hotel in Runaway Bay
#2 Top resorts Hotel in Runaway Bay
#2 Green Hotel in Runaway Bay
#2 Spa Hotel in Runaway Bay
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Jewel Paradise Cove Resort & Spa Runaway Bay, Curio Collection by Hilton 4*
Number of rooms: 225
Reservation Options:
TripAdvisor is proud to partner with Booking.com, BookIt.com, Hilton Hotels Direct, Expedia, Hotels.com, Travelocity and Jetsetter so you can book your Jewel Paradise Cove Resort & Spa Runaway Bay, Curio Collection by Hilton reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Jewel Paradise Cove Resort & Spa Runaway Bay, Curio Collection By Hilton Jamaica

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing