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“Ask and you shall receive!” 5 of 5 bubbles
Review of Luxury Bahia Principe Runaway Bay Don Pablo Collection

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Luxury Bahia Principe Runaway Bay Don Pablo Collection
Ranked #5 of 14 Hotels in Runaway Bay
Certificate of Excellence
Montreal, Canada
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Ask and you shall receive!”
5 of 5 bubbles Reviewed January 12, 2014

This was my first trip with my fiancé! It was my 4th time in Jamaica (all 3 previous times being in Negril, I had high expectations since Negril is such an amazing place!) Seeing this was our first time there, I didn't wanna rent a little room and do my own cooking, like I usually do in Negril. This time, and since we were celebrating my 30th birthday on the beach (!), we went for an all-inclusive luxury hotel and boy did we hit the mark!! FYI, we were in room 24603, with a beautiful ocean view and large balcony with lots of privacy!
Service was remarkable!! ANYTHING we wanted, we got simply by asking nicely. For example, my fiancé told one of the managers we were there to celebrate my 30th birthday and, the day of, they waited for us to get back to the room and had sushi and champain sent up to celebrate (knowing I adore sushi!). To top it off, they drew us a bubble bath!
The rooms were really clean. Donette was the sweetest room attendant and always made sure everything was clean and to our liking.
Kenton, our "buttler", was very nice and always there to make sure we have a comfortable stay! Always the gentleman, he was funloving and everso helpful!
For people who like pools, they looked great. The Don Pablo Collection gives you access to a private one as well, so, it's nice. We never used them because we prefer the beach!
The beach was nice but a bit crowded for us. It did allow nice walks on the sand, but since we like a more "local feel", we opted for FLAVOR'S beach, which is just about a mile away (bit less than 5 minutes car ride). Our driver, Tommy Gallimore, was nice, professional and respectful. He charged us reasonable fees to bring us anywhere we wanted and always came back for us. He brought us to Ocho Rios and Negril, stoping in Falmouth and Montego Bay on the way. I definatly recommand him!
The food was very good and very often (if not always) offered a vegetarian choice, which was appreciated!
Overall, we had a wonderful time!! So much so that we picked this location for our destination wedding!! They offer many packages (including a free one!) and they take care of everything. We saw a few weddings while we were there and it all looked magical! We are getting married at the Luxury Bahia Principe Don Pablo Collection on may 15th, 2015 and we'll gladly let you know how that went...!
Hope this was helpful!
Bless!

Room Tip: Bloc 24 is NEW and adults only. It's a bit far but then again the resort is huge! Our room (2460...
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  • Stayed November 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank OneLoveDV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarvelisS, Social Media Coordinator at Luxury Bahia Principe Runaway Bay Don Pablo Collection, responded to this review, January 14, 2014
Dear Guest,

We are delighted to know that you have had a wonderful birthday celebration and you have enjoyed your stay with us.

Thank you for your comments. It was a pleasure for us being your hosts and please do not hesitate to contact us for any further assistance for your wedding celebration in our Luxury Runaway Bay Don Pablo Collection your best Resort y Jamaica.

Yours faithfully,

Marvelis Symister
Grand Bahia Principe Jamaica
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (772)
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English first
Unity, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed January 12, 2014

We celebrated our 25th in Jamaica with two other couples and had a terrific time! The Don Pablo upgrade, as someone in our group said, was priceless! Unlimited a la carte dinners, our own pool and bar, the Don Pablo lounge and guest services, Picasso dining room for breakfast and Palmyra for lunches...wow! We went to the 8 course gala in the Don Pablo dining room on New Year's Eve and it was out of this world! When we came back to our room, there were balloons, candles, a bath had been run for us, and champagne and flowers! Not expected and not needed, but it was certainly special.
I had the flu one night so did not go to dinner at the Don Pablo with the rest, but received a call asking if I was feeling better, and asking if there was anything they could bring me. I assumed that someone from my group had asked them to do this, but no one had. Who gets service and caring people like this?
I also loved this resort because of the snorkelling. It was certainly not like being at the reef, but there was a variety of fish, and it was very close to shore. Most of the time I went alone....a no-no I know, but it was so close to shore and so shallow, plus there were lifeguards, so I felt OK alone.

Staff was always busy cleaning, painting, polishing, and the resort was very clean. The landscaping is beautiful.
Top marks goes to the breakfast crew at Picasso - Richard and his super servers Alwayne and Gavin, and sweet hostess Yaneish. Each time we had breakfast we went here and knew there would be great food, great service, and people who took pride in their work. When they heard it was our 25th, we were treated to a lovely assortment of cakes...for breakfast! But more than that, was the smiles they brought and the fun we had each time they welcomed us into their dining room. They made our vacation even more special and we thank you!
Thank you to Lamoya and Gay Anne in the Don Pablo lounge.
A big thank you to Cordell in Don Pablo guest services who changed rooms for us, booked our a la carte dinners, exchanged towels, and re-set my key card after it was erased by the magnet closure on my purse. She was always helpful and professional.
Thank you to Logan who was our server in the Don Pablo dining room on New Year's Eve. It was crazy busy but you were so polite and efficient, and thank you again for this spectacular meal.
Thank you to sweet Holly in the Palmyra dining room. We met you our first night, and that set the tone for the whole holiday!
Lastly, to the staff at the Don Pablo pool bar. We certainly kept you busy! Thank you to Colecia, Latisha and Shaniek for your friendly smiles, your great service, and for taking the time to answer our questions.

Room Tip: Our room was 23611. It had a king bed and a great view and was great!
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  • Stayed December 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank DonnaBob2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarvelisS, Social Media Coordinator at Luxury Bahia Principe Runaway Bay Don Pablo Collection, responded to this review, January 14, 2014
Dear Guest,

Firstly, congratulations on your 25th anniversary.

The special compliments that you have shared regarding the excellent customer service you have received mean a lot to us; it is especially rewarding to hear you mention those staff members who made your vacation unforgetable.

Thank you for vacationing with us and we hope to see you soon to provide you another memorable stay in our Luxury Runaway Bay Don Pablo Collection, a 5 star experience in the Caribbean.

Best regards,

Marvelis Symister
Luxury Runaway Bay Don Pablo Collection
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nokesville, Virginia
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed January 11, 2014 via mobile

Beautiful resort. Clean rooms, good food, nice beaches, nice huge pool, friendly staff, nice restaurants. 15 in our group including 3 under 18. Weather was awesome. Only issue was trying to get the group to eat all together and I understand that can be an issue anywhere. It was a great time and a nice place but not too great I would go back year after year. Too many resorts in the Caribbean to check out

Stayed January 2014
Helpful?
1 Thank kwebb1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarvelisS, Social Media Coordinator at Luxury Bahia Principe Runaway Bay Don Pablo Collection, responded to this review, January 12, 2014
Dear Guest,

Thank you for sharing your review; your words about the great vacations you have enjoyed in our property encourage us to strengthen our work to provide a better service to our guests every day.
Thank you for choosing our Luxury Runaway Bay Don Pablo Collection and we are looking forward to host you back in your next trip to Jamaica.

Yours sincerely,

Marvelis Symister
Luxury Runaway Bay Don Pablo Collection
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oyen, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed January 11, 2014

The Don Pablo upgrade is great value and worth every penny. The staff were very friendly and treated us like Royalty. My favourite area was the Don Pablo pool area where the staff at the bar treated us very well, the 2 girls working the evening shift were second to none. We can't wait to go back. The food was awesome. We were travelling with 2 other couples and played a game at night trying to come up with what could be improved. The only thing we could come up with was the nightly entertainment.

  • Stayed January 2014, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Maynard S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarvelisS, Social Media Coordinator at Luxury Bahia Principe Runaway Bay Don Pablo Collection, responded to this review, January 12, 2014
Dear Guest,

It is exciting to know that you have considered your holiday in our Hotel as your best vacation ever and we have been able to surpass all of your expectations.

It has been pleasure to host you and we cannot wait to host you again in our Luxury Runaway Bay Don Pablo Collection Hotels & Resorts, a 5 star experience in Jamaica.

Yours faithfully,

Marvelis Symister
Luxury Runaway Bay Don Pablo Collection
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed January 5, 2014

First let me start off by saying that it is definetely worth the Don Pablo Upgrade.The extras you receive are well worth it.
Ok, here are the good points: The hotel is EXTREMELY clean. The staff is ALWAYS cleaning something, 24 hrs a day. The best food is at the Don Pablo Restaurant. The Don Pablo lounge is a good idea and the free Wi-Fi is worth it. Our room # 24501 was a corner suite with a HUGE balcony. It was a really nice room with a king size bed.
The points to be improved on: smoking is allowed in the hallways so your room smells like smoke alot of the time. Service is not always with a smile, and yes we tip, so it has nothing to do with that. Butler service is none existant. Our butler brought up our luggage our first night and we never saw him again. The beach is very small and very crowded. The snorkelling is fun though. We much preferred staying at the Don Pablo section of the pool where it was more quiet and less people. The New Years Eve party was very nice and the hotel went all out with the party and the food.
All in all, it was a nice trip but we will not be going back. We are a regular travellers at 5 star hotels and this did not just measure up to what we are used to.

Room Tip: We had room 24501 and the balcony is huge with a very nice view.
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  • Stayed January 2014, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
5 Thank Sylvain-Andria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarvelisS, Social Media Coordinator at Luxury Bahia Principe Runaway Bay Don Pablo Collection, responded to this review, January 7, 2014
Dear Guest,

We are happy to learn that we were able to provide you a good stay at our Resort, and we have impressed you with our cleanliness, our delicious food at the Don Pablo a la carte restaurant, and have enjoyed our New Year Eve Party.

We also take good notes about the area that you have considered we need to improve.

Wishing you all the best on your future travel but at the same time we would like to be given the opportunity to host you again.

Yours respectfully,

Marvelis Symister
Luxury Runaway Bay Don Pablo Collection
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed December 30, 2013

This was without a doubt the most incredible vacation we have ever enjoyed. We are seasoned travellers (SPG Platinum Preferred Guests) and stay regularly at deluxe 5 star hotels (Four Seasons, Ritz Carlton, etc...). Going into our vacation, our expectations were that we would have a nice time. We could never have imagined enjoying as incredible an experience as we did. Everything was perfect.

Room Tip: Building 24 was the way to go. We were in room 24-601. Could not have asked for more. Corner unit...
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  • Stayed December 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank MSSR2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarvelisS, Social Media Coordinator at Luxury Bahia Principe Runaway Bay Don Pablo Collection, responded to this review, January 2, 2014
Dear Guest,

In our Hotel we try to make our guests vacation much more perfect every day. Today we are very delighted reading your note about the incredible vacation experience that we were ablo to provide you during your stay.

Thank you for your words of praise and for vacationing with us, we hope to see you soon at our Luxury Runaway Bay Don Pablo Collection for more enjoyment.

Best regards,

Marvelis Symister
Luxury Runaway Bay Don Pablo Collection
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed December 29, 2013

First off, the bad, the only bad...the beach in Runaway Bay is horrible! Very rocky and it does not feel good to walk on. We are from San Diego so we are rather spoiled when it comes to beaches.

Everything else in the Don Pablo collection was wonderful. Everyone was so nice and very helpful. I loved that the nude beach was isolated, quite, and empty. I enjoyed the restaurants very much and recommend the Picasso and Mikado. If you stay with the Don Pablo collection (Purple Wristband), don't forget that for breakfast you can avoid both buffets and eat at the Picasso and get to order off the menu with fresh squeezed juices or build your own Bloody Mary's. We are in our 30's and enjoyed the hotel very much, great crowd and lots to drink and do. We rented a driver instead of a tour to avoid the all day slow moving bus. You can make a deal with a driver at the Taxi desk. So much cheaper than a tour and you will avoid all the tourist traps. I felt safe the whole time I was with the driver, even going through Kingston, which reminded me a lot of Mexico.

Room Tip: If you stay at the Don Pablo and your a couple, stay on the 7th floor so quite and peaceful.
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  • Stayed December 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Sirr B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarvelisS, Social Media Coordinator at Luxury Bahia Principe Runaway Bay Don Pablo Collection, responded to this review, January 2, 2014
Dear Guest,

Thank you for such a beautiful note. We really appreciate for taking the time, to let us know of how much of a great experience your vacation was.

It was truly our pleasure to have hosted you and looking forward to hosting you again soon in our Luxury Runaway Bay Don Pablo Collection, a wonderful experience in the Caribbean.

Best regards,

Marvelis Symister
Luxury Runaway Bay Don Pablo Collection
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Luxury Bahia Principe Runaway Bay Don Pablo Collection

Property: Luxury Bahia Principe Runaway Bay Don Pablo Collection
Address: Salt Coopers, Runaway Bay, Jamaica
Phone Number:
Location: Caribbean > Jamaica > Saint Ann Parish > Runaway Bay
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#2 Romantic Hotel in Runaway Bay
#3 Family Hotel in Runaway Bay
#4 Spa Hotel in Runaway Bay
#5 On the Beach Hotel in Runaway Bay
#5 Top resorts Hotel in Runaway Bay
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Luxury Bahia Principe Runaway Bay Don Pablo Collection 4.5*
Number of rooms: 525
Official Description (provided by the hotel):
Facilities and services 3 lake-style pools 3 Jacuzzis Large sun terrace with gardens, sun umbrellas and loungers Pool and beach towel service BAHIA SPA (20% discount on some treatments) Sports facilities: gym, 2 tennis courts, volleyball court, football pitch Water activity centre Motorised sports (additional charge) Entertainment amphitheatre Wedding gazebo WiFi access in the lobby (free) and in rooms (additional charge) 2 main restaurants 5 speciality restaurants 5 Bars 1 Snack bar Exclusive terrace bar serving Premium drinks Private check-in/out Late check-out subject to availability 18 hole golf course. Pueblo Principe: stores, live music, shows, bars and disco. Rooms 70 Deluxe Junior Suites Room facilities: Four poster king size bed or 2 full size beds Pillowtop mattresses Air conditioning Ceiling fan Direct phone line (additional charge for external calls) Sitting are with sofa Balcony or terrace with sea view Fully-equipped bathroom with separate shower, hydromassage bath tub, wash basin, magnifying mirror and hair dryer Bathro be and slippers Don Pablo Collection amenities Radio alarm clock with iPod docking station Flat screen satellite TV Coffee-making facilities Mini-bar Ironing set Beach towels in rooms 24 hour room service Butler service in rooms (available on request) Evening turndown service Pillow menu Safe (no additional charge) Internet and international newspapers and magazines in the Club House WiFi (additional charge) Aroma menu Bahia 'au Naturel' (over 18s only): The hotel has a nudist bathing area apart from the other areas ... more   less 
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Also Known As:
Luxury Bahia Principe Runaway Bay Don Pablo Collection Jamaica

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