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Luxury Bahia Principe Runaway Bay
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Reviews (3,409)
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Reviewed May 16, 2013

during our stay at the bahia we found that the don pablo was well worth the extra cost.it provided all the extras of a private club as a home away from home.the ladies there were really great and went beyond the call of duty.Lorraine, the manager was on the beach each day,seeing all were happy and helped organize a birthday party with more than we could done ourselves.Petagay,too,was good.They were the bright point of our stay.
Otherwise,the Bahia could use a new executive chef.
Simon K
Alla R

  • Stayed: April 2013, traveled with friends
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3  Thank simon k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ilse S, Social Media Coordinator at Luxury Bahia Principe Runaway Bay, responded to this reviewResponded June 8, 2013

Dear Simon,

We value your note about your stay with us. It is rewarding to know that you enjoyed the amenities and overall the services provided by the accommodating staff that made you feel in your home away from home. We sincerely regret we couldn't impress you with our chef and we wholeheartedly apologize for any inconvenience you may have had.

We sincerely hope that this situation will not tarnish your overall perception of your stay and you will grant yet us another opportunity to host you and provide an amazing vacation.

Yours sincerely,

Isel Salgado
Luxury Runaway Bay Don Pablo Collection

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 15, 2013

As an employee of the Hospitality and Tourism Industry, I would very much like to congratulate the Grand Bahia Principe Jamaica Management team on proving their true worth. My family and I stayed at this luxurious property for the weekend and I must say that we loved, loved, loved it :)))

We stayed on the Don Pablo section which is truly luxury. Top quality service is definitely guaranteed there. Upon arrival we were greeted by our butler Peta- Gaye, who was so warm and friendly with kids. We were taken to the Don Pablo Lounge where we were checked in by a most knowledgeable and friendly Agent Cordell. Our room was on the 7th floor on building 24 and the view was spectacular :))) We dined at both buffet and Mikado (Japanese Restaurant) and the food was scrumptious to the fact that I'm still reminiscing on the "fried ice cream" that we ordered for dessert at Mikado.

I must commend the cleanliness of the resort, the spacious rooms and bathrooms. We were never short on amenities. My kids also loved the kids club. The Harmony dance group is very talented. The group did a rendition of Michael Jackson on Sunday night and it was well applauded. This is my third time at the Grand Bahia and there will be a fourth,fifth and forever time, lol !!

I would like to thank the GM Ricardo Esteban and Don Pablo's Lounge Manager Lorraine for their warm hospitality. Am pretty sure that all Apple Vacationers will truly enjoy your wonderful property and share the wonderful experience with their family and friends alike. I will be back :)))

  • Stayed: May 2013, traveled with family
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2  Thank Elena I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ilse S, Social Media Coordinator at Luxury Bahia Principe Runaway Bay, responded to this reviewResponded June 8, 2013

Dear Elena,

Firstly we would like to thank you for your praises to our Management team; we are delighted to learn that you enjoyed all of your stay specially the luxurious room and views, butler services, cleanliness and the accommodating staff. Thank you for mentioning the name of some of our coworkers that gave you the feeling of being truly pampered in your home away from home.

On behalf of General Manager and staff, thank you for choosing the Luxury Runaway Bay Don Pablo Collection. We are already looking forward to see you again in our hotel very soon.

Yours sincerely,

Isel Salgado
Luxury Runaway Bay Don Pablo Collection

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 14, 2013

My family and I had a great time at Bahia Principe. The staff and service were excellent. The ladies in the Don Pablo lounge made us feel special and we just loved them (check them out Lorraine, Coredell and Peta Gay...among others, just can't remember their names). We felt like we were home away from home. We did not want to leave. This was our second time there and a lot of the staff remembered us. We will definitely go back and third time and beyond.

Room Tip: The newer sections of the resort are amazing especially if you prefer sea view.
  • Stayed: May 2013, traveled with family
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Thank jmmcdonald
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ilse S, Social Media Coordinator at Luxury Bahia Principe Runaway Bay, responded to this reviewResponded June 8, 2013

Dear Guest,

Thank you for choosing our Luxury Runaway Bay Don Pablo Collection for the second time and also for letting us know that you have enjoyed the services and the hospitality of the staff. It is grateful to learn that we have been able to provide you a home away from home.

On behalf of our management and staff thank you for sharing your remarks with us. We cannot wait to see you again very soon in our hotel.

Yours sincerely,

Isel Salgado
Luxury Runaway Bay Don Pablo Collection

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 11, 2013

Our stay at the Grand Bahia Principe was fantastic. We are going to give you an honest review of our stay with all of the bonuses, and pitfalls of staying at this resort.

First and foremost, the Don Pablo Collection is THE way to stay at this resort. When my new wife and myself first checked in, we were mistakenly placed in a standard room without a view (due largely to our idiot travel agent). The standard rooms are alright, but not even close to what we were expecting. We opted to upgrade, and it was the best decision we could have made! The service was impeccable, prompt and really made you feel like royalty.

In the Don Pablo, you are issued your own butler. I know it sounds a little extreme, but these people help to make the experience that much more special! Our butler, Peta-Gey was everything we could have hoped for, and really was an amazing woman. After a very rough start to our vacation (travel agent), we went for dinner, and returned to our room covered in little candles and flower pedals with a message written on the bed. As I said, while the butler service seems a little extreme, they really do make the experience special.

The Don Pablo section of the pool was nice, not very busy, and quiet (exactly what we wanted). The pool-bar service, however, wasn't nearly as prompt as the standard section. With the exception of Rouel, the Don Pablo bartender, the rest were either 'pre-occupied', or greeted you with a rude and irritated attitude. Over our stay, the only bartender we saw going poolside for drink orders was Rouel.

All of the a la cartes were great. The buffet was typical buffet food. The Don Pablo restaurant, however, is the class of the entire resort. Entirely table service, our server Dameon made each and every other waiter/waitress we encountered over our stay seem sub-par. If you can get a reservation in the Don Pablo Restaurant, take full advantage!

*NOTE* If you're looking for a party-vacay, the Don Pablo Collection is NOT what you're looking for. This section is for those who are here to relax, enjoy the atmosphere, and be pampered.

Recap:
- Good resort: not much to do in terms of activities, but the Don Pablo upgrade made it worth it!
- Drinks: Go see Rouel and ask for the Cool, or Frozen Runnins' (expect a laugh)
- Servers: In Don Pablo ask specifically for Dameon, and order the 'prime rib'. UNREAL!
- Butler: Peta-Gey, big smiles and big laughs. Amazing woman who will make your experience truly special.

  • Stayed: May 2013, traveled as a couple
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Thank Brian B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ilse S, Social Media Coordinator at Luxury Bahia Principe Runaway Bay, responded to this reviewResponded June 8, 2013

Dear Brian,

We appreciate your remarks about the amenities of our Luxury Runaway Bay Don Pablo Collection. It is thrilling to know you have enjoyed the butler service, beach and pool, in-lounge bar, food and overall the services and facilities.

Thank you, for your effort to remember the names of our staff that had the pleasure to serve you and made of yours, a delightful stay.

Should you stay with us again, we will be more than happy to provide you with other amazing vacations.

Yours faithfully,

Isel Salgado
Grand Bahia Principe Jamaica

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 28, 2013

Requested Block 24 prior to arrival as this is the newest section of the resort. Upon arrival, we discovered our request was met. We were given rooms in this section ( Don Pablo) without the upgraded service or cost. Very happy with the rooms, spotless, luxury feel.Rooms in this section furthest from lobby, restaurants, entertainment and best beach area but very quiet and the walking was welcomed . This is our fourth stay in a Bahia and we would recommend this resort to friends and family.

  • Stayed: April 2013, traveled as a couple
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Thank Onthemira
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ilse S, Social Media Coordinator at Luxury Bahia Principe Runaway Bay, responded to this reviewResponded May 1, 2013

Dear Guest,

Thank you for publishing your remarks on TripAdvisor. We appreciate how you have described the feeling of luxury in your accommodation and you have enjoyed the private lounge as well as the sections at the beach and the pool.

Looking forward to host you again at our resort,

Yours faithfully,

Isel Salgado
Social Media Coordinator

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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