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“A perfect vacation”

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Luxury Bahia Principe Runaway Bay Don Pablo Collection
Ranked #4 of 14 Hotels in Runaway Bay
Certificate of Excellence
Ottawa, Canada
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“A perfect vacation”
Reviewed March 4, 2013

On our arrival on february 22nd , we were able to upgrade to the Don Pablo luxury.
It was the smartest move we made on this vacation. Accomodation, food and services tied in with this upgrade are outstanding.

Over the years, we have traveled to many places and stayed at many resorts, none have ever given us the ultimate satisfaction as this first visit to Jamaica and the stay at the Gran Bahia Principe runaway Bay. We do not have a single negative comment about the accomodations, services or food, they were all outstanding !

We will not mention any names for outstanding services for fear of omitting some. Suffice to say that without exception they were all friendly and efficient at what they were doing.

We will be back soon again and again...

Room Tip: Section we were in section 23 6th floor good and quiet, but section 23 woul give a better view
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  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Arbo M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Social Media Coordinator at Luxury Bahia Principe Runaway Bay Don Pablo Collection, responded to this review, March 7, 2013
Dear Guest,

We thank you for taking the time to share with us and all the readers of Trip Advisor, the wonderful experience you have enjoyed during your vacation in our Grand Bahia Principe Jamaica Resort. We are very proud to have received your comments regarding our staff professionalism and the excellent quality services provided.

On behalf of our General Manager and Staff, we would like to say it’s a pleasure for us to host you back in our property in the nearest future.

Yours sincerely,

Isel Salgado
Social Media Coordinator
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (896)
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English first
Windsor, Canada
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed February 26, 2013

We were moved to this resort after our original reservation resulted in an overbooking. This stroke of luck also found us upgraded to the Don Pablo level as a courtesy! The extras included private lounges, private eating areas in restaurants, private beach area, private pool area with upgraded loungers and cabanas, private bar, premium liquor, premium room, unlimited a la carte restaurant use .... and on and on. Upon check-in we bypassed the main desk to a private lounge where our reservations were given to us in advance. The staff was amazing and Cordelle immediately afforded us a room front and center to the resort as I was not comfortable with a balcony at a higher level. There were a few issues with the room which were immediately rectified without question. If you wanted to relax and have a peaceful time around the pool it was available as was the more active crowd with pool side games and volleyball at the other end. We hung out in between to enjoy the best of both worlds! The beach was a beautiful walk every morning and sometimes mid day. If there was a down side it would be that the beach was not immediately in front of the resort but with the abundant wonderful food we could use the daily walk! Speaking of food, it was always fresh, with a variety of local fare and a huge variety of foods. The wait staff was very attentive and the bartenders were second to none. Lloyd is a young man at the swim up bar that goes a hundred miles an hour and puts 1000% effort into pleasing his guests. Rouell and Shanika took care of us at the private bar as though we were the most important guests in the resort. Honestly I can't say enough about our wonderful experience here, a few blips but would recommend this very highly to friends and family! If you get the chance, definitely go and especially consider the upgrade, it is worth it!!! This was our first trip together and could not have asked for a better experience! ~ Mark and Jackie

Room Tip: All rooms are ocean view but if available ask for the rooms on the 3rd floor, we were in the 21 wing...
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  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank MarkandJackie21113
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Director de Relaciones con Clientes at Luxury Bahia Principe Runaway Bay Don Pablo Collection, responded to this review, March 3, 2013
Dear guest,

Certainly your satisfaction is our best award. We are very happy to learn that once again we achieved our goal.

On behalf of our General Manager and Staff Members thank you for your time to post your review in Trip Advisor and we are looking forward to host you again in the near future.

Yours faithfully,

Helena Gomez
Customer Service Manager
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Hartford, Connecticut
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed February 20, 2013

First of all I would like to say I dont know how some persons could write bad reviews about the service at this resort. After visiting here, I can honestly say its not the resort that has the problems, Its definitely them!
We have just return home from what I would term as an unforgettable experience in Jamaica. Before we went on our trip I had called ahead to request an upgrade to the Don Pablo Section and as soon as I got to the resort I paid for the upgrade and was escorted to their check in area by a butler. Once my husband and I got to the door, we were welcomed and attacked with the most genuine smiles. We literally felt the worries of being disappointment evaporate from our thoughts.

Don Pablo Staff
Our check in was done with Nicole. Amazing! She was very informative and pleasant. She took her time to explain everything we needed to know to us. We had emailed her our dinner reservation requests and she took care of everything for us. For the entire week we were their she was extremely helpful and displayed true professionalism. Peta-gaye the butler was equally amazing! Shaneca in the Don Pablo Bar and Roul at the pool bar. All the staff in the Don Pablo Section truly went above and beyond for us. It was definitely a great experience.It is impossible to believe that persons come to this resort and do not have a good time.

Room
Our room on the 6th floor was spectacular, It was not a king size bed but we didn't mind. We were already informed that most of the rooms were 2 beds on that section before we arrived. It was a very nice room none the less,Flat screen TV,robes and slippers, mini-bar with small shots of liquor. Our day maid Donnette and night maid Nickeisha did a wonderful job!

Pool and Beach
Don Pablo Upgrade has their own private pool and beach area, which was one of the reasons we did the upgrade. You dont have to get up so early to reserve chairs with your towels.

Food
For my husband and I, the Japanese Show Section was by far the best Al a carte for us. The new Spanish one was great too. The jerk chicken shack on the beach is a must if you decide to go to this resort.

Suggestion
The Don Pablo Lounge provides pastries daily for its guests. Most persons visit Jamaica to try its foods. Adding a bit of a Jamaican Flavor to the table is not too much. Some mini Jamaican patties would be a great addition.

Overall we had an extremely memorable trip and we will definitely be back before the ending of the year. The Don Pablo Section is worth very penny to upgrade. Definitely 5 star plus!

Jamaica No Problem Mon!!!!!!

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Michelle G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Director de Relaciones con Clientes at Luxury Bahia Principe Runaway Bay Don Pablo Collection, responded to this review, March 3, 2013
Dear guest,

We cannot tell you how glad we are after learnig through your comments in Trip Advisor that we were able to exceed your expectations with our Luxury Don Pablo Collection section.

We will extend your congratulations to our co worker Mrs. Nicole and Mrs. Peta Gaye in your name and we hope to see you very soon.

Please do not hesitate to get in touch with us again for any further request or asistance in your next visit to our Bahia Hotels and Resorts.

Yours respectfully,
Helena Gomez
Customer Service Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mississauga
1 review
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed February 11, 2013

Today is our last day in this resort, and I can't wait to express my greatest feelings about this Don Pablo Collection.
It didn't start well. We came with Air Canada Vacations (nothing wrong with this... well organized etc.)... And the first day was full with unpleasant events... We got a room which smelled on mold, far away from all happenings, and even the elevators didn't work. We decided to pay for an upgrade to Don Pablo Collection and that's how our real vacation began. We met the extraordinary person by name Loraine (I think she is the Manager), as well as another two ladies Cordell and Sanita. Their kindness and professionalism impressed us in many ways.

Few more words about the resort...
Spacious room with a great balcony view... Excellent food in all buffet and a la carte restaurants (especially Don Pablo Restaurant and the Buffet restaurant reserved for the guests of Don Pablo Collection)... Very large and beautiful swimming pool, with two swim-up bars (Hibyscus and Flamboyan)... The only issue was the size of the resort and the need for a lot of walking in order to reach the places...

And now back to the service in Don Pablo Collection... I strongly recommend to anyone who plans to stay in Gran Bahia Principe Runaway Bay to make an upgrade to Don Pablo Collection... $25 per day is nothing comparing to the conditions you'll get there...
Thank you Loraine and thank to the other staff for unforgettable vacation. You are the main reason that we will be back next year.

Room Tip: Block 23 and block 24 are the best!
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  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
10 Thank family_lukaroski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Director de Relaciones con Clientes at Luxury Bahia Principe Runaway Bay Don Pablo Collection, responded to this review, February 13, 2013
Dear guest,

We very much appreciate your comments regarding your recent stay. It is always a pleasure to know that our guests have enjoyed their holidays, we transmit your satisfaction to our staff and we sincerely hope to see you again very soon.

Yours faithfully,

Helena Gomez
Customer Service Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chateauguay, Canada
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed February 5, 2013

My wife and I stayed at the resort from January 25th to February 1st… We were amazed at the size of the room and how clean it was (thank you Donnette for the exceptional décor…).
We were equally impressed with the service and the food was just fantastic!
We stayed in the Don Pablo Collection section… Loraine (DPC-Manager) and the DPC staff are simply the greatest. They did everything to make our stay a most memorable one. We highly recommend that you consider reserving the DPC section.
A special thank you to Loraine, the DPC staff, the crew at the DPC pool area… In a nut shell thank you to the entire GBP/DPC team!!! Outstanding job, beautiful resort!!!
We’ll definitely be back…

Franklin & Lorna Jones

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
12 Thank Franklin J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Director de Relaciones con Clientes at Luxury Bahia Principe Runaway Bay Don Pablo Collection, responded to this review, February 13, 2013
Dear guest,


We would like to acknowledge that we have received your comments concerning your recent stay at our property. We also would like to thank you for taking the time out to communicate the impressions of your vacation with us.

It is truly a pleasure for us to learn that you enjoyed your stay at our resort and that you appreciated the professionalism of our staff, we are aware that it is only because of them that we are able to achieve our goal- the continuous improvement of our services. We are very proud to have received your excellent comments regarding our employees.

In the name of our General Manager and staff , we would like to thank you for vacationing with us at the Gran Bahia Principe Jamaica Resort and we hope see you very soon in our property.




Yours respectfully,

Helena Gomez
Customer Service Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
1 review
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed February 4, 2013

Enjoyed a great experience at Gran Bahia Principe in Jamaica! Went with 6 adults and 3 children (all under 4). Trip started off well when we were upgraded to the Don Pablo Collection. This upgrade provided access to a comfortable and quiet lounge with internet access, computers, and our own private bar. Additionally, there were areas at the pool and beach that were reserved for the Don Pablo Collection, complete with more comfortable chairs (though the regular chairs were comfortable too) and a server for drinks (though the bar was fairly close).

The rooms were spacious and well maintained. With our young child we made a bit of a mess, but each day it was again made spotless by the courteous staff. We had a nice flat screen TV in the room, but never even turned it on because it was so easy to stay outside in the beautiful weather.

I do not know how jerk chicken tastes elsewhere on the island, but I cannot imagine it gets much better than what they served at the beach bar/restaurant. I ate jerk chicken for lunch ~5 days in a row and would have kept coming back for more (but our trip had to end). The buffets were filled with an abundance of food and I never left a meal unsatisfied.

I cannot comment on the nightlife as I was usually in early with our one-year old son, but there were nightly shows, live music in multiple areas at night, and a variety of souvenir shops at the resort.

It is important to mention how friendly and outgoing the staff was. Marlon, one of the managers, saw us daily and checked in to make sure our stay was as great as could be. He went out of his way to make us feel important at a large and popular resort. I do not know if all Jamaicans are as friendly, but almost every staff member, from lifeguards to servers to gardeners, would say hello as they walked by (actually, usually "Yeah Mon"). It really is a happy and uplifting place to be.

Regarding bringing children, there is a kids area, though we did not bring our son there. The pools have shallow areas separated for children. There are plenty of food options for picky eaters too. There were many other families there with kids of all ages and each evening includes a show for children.

Overall, we had a great experience here and I've already started recommending it to co-workers.

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank Andrew B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Director de Relaciones con Clientes at Luxury Bahia Principe Runaway Bay Don Pablo Collection, responded to this review, February 13, 2013
Dear guest,

Receive very warm greetings from Grand Bahia Principe Jamaica, especially from our Luxury Runaway Bahia Don Pablo Collection here in Jamaica.

On behalf of our General Manager and all our staff members we would like to extend our most sincere gratitude for your time to post this comment in Trip Advisor and we are very happy to know that you were satisfied with our services during your stay.

Please do not hesitate to get in touch with us for any request or further assistance in your next visit to Jamaica.



Yours faithfully,

Helena Gomez
Customer Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Frontenac, MN
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed February 4, 2013

I stayed here January 19-26th, one of a group of 6. We were pleasantly surprised to be upgraded to the Don Pablo Collection upon our arrival. We were treated extra special by our butlers and bartenders and all the staff in general. We enjoyed our own section at the pool, which meant we did not have to look all over for chairs, had our own bar and were served top shelf liquors on request. I was happy that our rooms were all together as I have been to other resorts that give you rooms that are no where near your travel partners. This was especially appreciated as this resort is very large. The dining in the specialty restaurants was very good. The Japanese was my favorite and we were seated in the "show area". The buffet food was typical other than one evening they served lobster...it was wonderful! Some of the best lobster I have ever eaten. Overall the resort was clean and well maintained, the service was excellent and any issues we may have had were promptly handled by the staff in the Don Pablo Collection. Thanks to all of you for a great week in Jamaica. We will definitely return. Special thanks to the great bartenders Rouel, Shannice and Aldain and our butlers Dion, PettaGay and Grant...we appreciated all the effort you put in to making our week special.

  • Stayed January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Jane P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Director de Relaciones con Clientes at Luxury Bahia Principe Runaway Bay Don Pablo Collection, responded to this review, February 13, 2013
Dear guest,

Thank you so much for coming...

We are very glad to know that you were happy with the services provided by our Don Pablo section and we really appreciate your nice comments regarding our staff. It will be a pleasure for us to extend them your congratulations in your name.

Looking forward to host you again..

Yours faithfully,

Helena Gomez
Customer Serice Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Luxury Bahia Principe Runaway Bay Don Pablo Collection

Property: Luxury Bahia Principe Runaway Bay Don Pablo Collection
Address: Salt Coopers, Runaway Bay, Jamaica
Phone Number:
Location: Caribbean > Jamaica > Saint Ann Parish > Runaway Bay
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#2 Romantic Hotel in Runaway Bay
#3 Luxury Hotel in Runaway Bay
#3 Family Hotel in Runaway Bay
#3 Spa Hotel in Runaway Bay
#4 On the Beach Hotel in Runaway Bay
#4 Top resorts Hotel in Runaway Bay
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Luxury Bahia Principe Runaway Bay Don Pablo Collection 4.5*
Number of rooms: 525
Official Description (provided by the hotel):
Facilities and services 3 lake-style pools 3 Jacuzzis Large sun terrace with gardens, sun umbrellas and loungers Pool and beach towel service BAHIA SPA (20% discount on some treatments) Sports facilities: gym, 2 tennis courts, volleyball court, football pitch Water activity centre Motorised sports (additional charge) Entertainment amphitheatre Wedding gazebo WiFi access in the lobby (free) and in rooms (additional charge) 2 main restaurants 5 speciality restaurants 5 Bars 1 Snack bar Exclusive terrace bar serving Premium drinks Private check-in/out Late check-out subject to availability 18 hole golf course. Pueblo Principe: stores, live music, shows, bars and disco. Rooms 70 Deluxe Junior Suites Room facilities: Four poster king size bed or 2 full size beds Pillowtop mattresses Air conditioning Ceiling fan Direct phone line (additional charge for external calls) Sitting are with sofa Balcony or terrace with sea view Fully-equipped bathroom with separate shower, hydromassage bath tub, wash basin, magnifying mirror and hair dryer Bathro be and slippers Don Pablo Collection amenities Radio alarm clock with iPod docking station Flat screen satellite TV Coffee-making facilities Mini-bar Ironing set Beach towels in rooms 24 hour room service Butler service in rooms (available on request) Evening turndown service Pillow menu Safe (no additional charge) Internet and international newspapers and magazines in the Club House WiFi (no additional charge 24H) Aroma menu Bahia 'au Naturel' (over 18s only): The hotel has a nudist bathing area apart from the other areas ... more   less 
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Also Known As:
Luxury Bahia Principe Runaway Bay Don Pablo Collection Jamaica

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