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“Fun Jamaica Vacation 1-19-13 to 1-26-13” 4 of 5 bubbles
Review of Luxury Bahia Principe Runaway Bay Don Pablo Collection

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Luxury Bahia Principe Runaway Bay Don Pablo Collection
Ranked #5 of 14 Hotels in Runaway Bay
Certificate of Excellence
Lake City, Minnesota, United States
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
“Fun Jamaica Vacation 1-19-13 to 1-26-13”
4 of 5 bubbles Reviewed February 3, 2013

We just returned from a very fun & relaxing 7 day vacation at the Grand Bahia Principe Resort in Runaway Bay, Jamaica. When we arrived at the resort, we were informed we had been upgraded to the exclusive Don Pablo Club. We had 6 people in our group.....2 couples & 2 girlfriends. We had rooms right next to each other on the 3rd floor, which we loved. Being in the Don Pablo Club meant we had our own pool and beach, bartender service in both areas, top shelf liquor, 3 butlers at our "beck & call", free safe in room and many other amenities. Our bartenders, Rouel, Shannice and Aldain at the pool bar, were absolutely wonderful.....loved, loved, loved them to pieces !!!! Same with our "butlers".....Dion, PettaGay and Grant....all 3 very nice and so good at their jobs. All the girls working in the Don Pablo office were so great....any questions, problems or concerns we had were quickly taken care of, to our satisfaction. We had reservations at the specialty restaurants every nite of our stay (thanks to our Don Pablo upgrade)...Japanese restaurant was awesome !! We were at the show table & the chef was an absolute delight to watch.....food was great, too. Jerk chicken was amazing at the beach grill.....a must to try !!!! We had lobster at the buffet one nite for dinner.....delicious !!!! Our rooms were very nice & cleaned every day to our liking......the 2 couples had requested king size beds, but got 2 doubles, instead....a disappointment, but we made do. The beaches were not the greatest....quite a few rocks in some areas. We spent most of our time at the beautiful, huge pool that winded around the entire resort. We took a day trip to Mystic Mountain....took a chair lift to the top of a mountain, then zip lined & bob sledded down. A great, exhilarating adventure.....so much FUN !!!! Cannot say enough good things about the staff at the resort.....everyone from the maid service to the waiters & bartenders.....a great bunch of people !!!!! All in all, I would say we had a fun, relaxing vacation stay at the Grand Bahia Principe Resort & would highly recommend it. Thank you for taking care of us & making our stay in your resort so delightful.....lots of great memories were made !!!!!

  • Stayed January 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank Janetcarlson21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Director de Relaciones con Clientes at Luxury Bahia Principe Runaway Bay Don Pablo Collection, responded to this review, February 13, 2013
Dear guest,

It is trully a pleasure for us to know that once again we exceed your expecattion with our Luxury Don Pablo section in our Resort here in Runaway Bay Jamaica. We also hope to have the pleasure of welcoming you again very soon.

Thak you for taking the time of sharing your experience in Trip Advisor and letting us know that we provided you a delightful stay.

Yours faithfully,

Helena Gomez
Customer Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,012 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (773)
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English first
Toronto, Canada
Level Contributor
22 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed January 21, 2013

We stayed at the Gran Bahia Principe Runaway Bay Jamaica in January 2012. The treatment we received at the Luxury Don Pablo Collection lounge was incredible, and our thanks go out to Lorraine who was a wonderful manager at the lounge.
The staff all over the resort were extremely friendly, helpful, and generally a pleasure to be around. Although they were all great, in addition to Lorraine at Don Pablo Lounge, we'd like to mention special thanks to Rohan of the daytime entertainment staff; Leroy Grant, a butler at Don Pablo Collection; Mr. Wilson the manager of the breakfast buffet at the Palmyra restaurant; and Chevon, one of the kitchen staff at Palmyra buffet.

The view from our room was incredible, the food was great, and the entertainment and overall activities were very enjoyable.

The beach was not very large or luxurious, but this can be overlooked due to the fantastic treatment you receive here, and at a good value. We would recommend this hotel to anyone.

Room Tip: The 23 Block has great views of the ocean and the resort
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Dave L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Director de Relaciones con Clientes at Luxury Bahia Principe Runaway Bay Don Pablo Collection, responded to this review, January 28, 2013
Dear guest,

We cannot tell you how much we appreciate and so grateful we are to receive your lovely opinion shared through Trip Advisor.

On behalf of our General Manager and all our Staff Members from Grand Bahia Principe Jamaica we really appreciate your comments and support and of course, we are looking forward to host you again in the near future.

Yours faithfully,

Helena Gomez
Customer Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Moville, Iowa
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed January 15, 2013

We traveled with a large group for a wedding. Upon arrival we were all upgraded to the new DonPablo section of rooms. It was great - lovely, clean rooms, butler service, private lounge and pool area. There is enough selection of food to make anyone happy. The nightly entertainment was good. Plenty to do if you want to be busy but enough quiet areas if that is your choice. It was very nice to have the alacarte reservations already made for us (no waiting in line!) and pool towels waiting for us. We would love to try our another Bahia Principe location after this experience.

Room Tip: Would definitely recommend upgrading to the DonPablo collection.
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  • Stayed January 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Pat_Randy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Guest Relations Manager at Luxury Bahia Principe Runaway Bay Don Pablo Collection, responded to this review, January 23, 2013
Dear Guest,

We greatly appreciate your feedback. Our goal is to achieve maximum satisfaction of all our guests. We are happy to see that we have achieved this time with you. We look forward to welcome you back to our Resort.

Best regards,

Helena Gomez
Customer Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gatineau
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed January 15, 2013

upon arrival we had our private check in service and very well prepared staff to bring us to our room!!!! we were located in the new section that opened on the 12th of december very luxurious room!!!! everybody at the don pablo lounge fufilled our requests for our stay!!! we had our private section at the pool and amazing service!!!! our a la carte resaurants were already taken care of before our arrival!!!! cordell at the don pablo reception made sure that every little details were taken care at all times!!!! would like to thank also the very good service provided by deon, peto-gaye and grant!!!! thanks also for the very professional services of ruell and all the others at the pool bar!!!! this is our 7th time in bahia principe hotels and first time in jamaica!!!!! strongly recommend the don pablo executive section of bahia principe jamaica!!!! will be back this year!!!!!

Room Tip: try the section 24 of don pablo collection very new part of the hotel!!! very nice view and open cor...
See more room tips
  • Stayed January 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
6 Thank Richard L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Guest Relations Manager at Luxury Bahia Principe Runaway Bay Don Pablo Collection, responded to this review, January 23, 2013
Dear guest,

First of all hope you had a nice trip back home and we are very grateful that you took the time to share your experience with us. Our guests feedback always help us to improve and improve our service. We hope to host you in the near future.

Yours sincerely,

Helena Gomez
Customer Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed December 29, 2012 via mobile

We stayed at the Grand Bahia during Christmas week and loved it. What made our week even better was the amazing service at the new VIP area called the Luxury Don Pablo. Besides all of the upgraded amenities that you get(see website), our concierges, Loraine and Cardell were absolutely amazing! They helped us with everything that we needed and were as nice as can be. I also want to mention the wonderful bartender at the Don Pablo lounge named Peta.....such a nice and helpful person. I highly recommend staying here.....and especially at the Don Pablo.

Stayed December 2012, traveled with family
Helpful?
10 Thank Jim S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Guest Relations Manager at Luxury Bahia Principe Runaway Bay Don Pablo Collection, responded to this review, January 23, 2013
Dear guest,

Thank you very much for your kind comments about our Resort, especially our Luxury Don pablo collection.
.
Your honest opinion is very important because it allows us to meet the demands of our guests. On behalf of the entire team at Grand Bahia Principe Jamaica again we appreciate your feedback and hope to welcome you again on your next visit to Jamaica.
Yours faithfully,

Helena Gomez
Customer Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Luxury Bahia Principe Runaway Bay Don Pablo Collection

Property: Luxury Bahia Principe Runaway Bay Don Pablo Collection
Address: Salt Coopers, Runaway Bay, Jamaica
Phone Number:
Location: Caribbean > Jamaica > Saint Ann Parish > Runaway Bay
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#2 Romantic Hotel in Runaway Bay
#3 Family Hotel in Runaway Bay
#4 Spa Hotel in Runaway Bay
#5 On the Beach Hotel in Runaway Bay
#5 Top resorts Hotel in Runaway Bay
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Luxury Bahia Principe Runaway Bay Don Pablo Collection 4.5*
Number of rooms: 525
Official Description (provided by the hotel):
Facilities and services 3 lake-style pools 3 Jacuzzis Large sun terrace with gardens, sun umbrellas and loungers Pool and beach towel service BAHIA SPA (20% discount on some treatments) Sports facilities: gym, 2 tennis courts, volleyball court, football pitch Water activity centre Motorised sports (additional charge) Entertainment amphitheatre Wedding gazebo WiFi access in the lobby (free) and in rooms (additional charge) 2 main restaurants 5 speciality restaurants 5 Bars 1 Snack bar Exclusive terrace bar serving Premium drinks Private check-in/out Late check-out subject to availability 18 hole golf course. Pueblo Principe: stores, live music, shows, bars and disco. Rooms 70 Deluxe Junior Suites Room facilities: Four poster king size bed or 2 full size beds Pillowtop mattresses Air conditioning Ceiling fan Direct phone line (additional charge for external calls) Sitting are with sofa Balcony or terrace with sea view Fully-equipped bathroom with separate shower, hydromassage bath tub, wash basin, magnifying mirror and hair dryer Bathro be and slippers Don Pablo Collection amenities Radio alarm clock with iPod docking station Flat screen satellite TV Coffee-making facilities Mini-bar Ironing set Beach towels in rooms 24 hour room service Butler service in rooms (available on request) Evening turndown service Pillow menu Safe (no additional charge) Internet and international newspapers and magazines in the Club House WiFi (additional charge) Aroma menu Bahia 'au Naturel' (over 18s only): The hotel has a nudist bathing area apart from the other areas ... more   less 
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Also Known As:
Luxury Bahia Principe Runaway Bay Don Pablo Collection Jamaica

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