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“The Club has lost it's Ambiance”
Review of Club Ambiance

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Club Ambiance
Ranked #12 of 14 Hotels in Runaway Bay
Freeport, New York
1 review
common_n_hotel_reviews_1bd8 11 helpful votes
“The Club has lost it's Ambiance”
Reviewed November 17, 2012

Recently returned from our 20th trip to Club Ambiance. Having been such fans for the past 10 years, it was a total shock to see what the resort has deteriorated into under it's new ownership and management team. Aside from the constant drip and occasional leak in our bathroom, the rooms were cleaned daily but are in need of upgrading; the arm chair in our room was badly stained. Many of the advertised ammenities were no longer there, like coffee machines in guest rooms. While the resorts web-site advertises 3 bars only 1 bar was open for our entire 10 day stay. Despite repeated pleas from guests to at least open the pool bar and turn some music on the 2 bars still remained closed. The once lavish buffets now feature the same tired fish and chicken for lunch and dinner daily. Mid-night snack consisted of dinners left over soup with bread and either, you guessed it, chicken or fish. While the staff was friendly enough, most kept their distance from guests and did little to muster up enthusiasum. Nightly entertainment was the house band and singer or audiance participation shows a few times a week. Thank god for the 3 couples who participated those nights or there would have been no entertainment. Most nights the disco was closed by 12:30. To say the "Club" has lost its "Ambiance" is an understatement. Since the only thing that has continually risen at Club Ambiance is the price while the quality and service continues to decline, we will be looking elsewhere in Jamaica to vacation. As for stars, I give it 1/2 a star and thats being generous. Take our advice, save your money and skip Club Ambiance.

  • Stayed November 2012, traveled as a couple
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Helpful?
11 Thank LorettaH367
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
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Traveler tips help you choose the right room.   Room tips (182)
Date | Rating
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English first
Corton, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed November 1, 2012

We first went to Club Ambience in 2005 and have been back every year since. I cannot recommend the place highly enough. It can be quiet if you just want to relax and sunbathe, or it can be a hive of activity if you want to join in with the many and varied things to do. The entertainment team are fantastic and most of the staff have been there for the seven years of our experience. Yes, it is in need of some refurbishment but when you think of all the small things that are great such as: having a coffee maker in your room, along with a small fridge and freezer, the suburb food which includes English roast beef and Yorkshire Pudding, American Burgers, and traditional Jamaican Snapper, Goat curry etc. Every drink is free including brands such as Tia Maria and Teacher's whisky, and the bar staff are great at making cocktails. It is now under new management so the 'face lift' should be taking place soon. There is even an 'adult channel' for those who are that way inclined! There does seem to be very small numbers in the past 18 months due to Thomson/Tomas Cook pulling out, (due to using larger hotels only on the island) but the manager (Gilbert Blackwood) has been in negotiations to re-instate these companies, which will mean a busier hotel.
Overall, I would say that if you love to relax and read, or join in with others, this is the place to go.

Room Tip: Rooms round the pool area are nice and quiet. Ask for room on ground floor numbers 32-40
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  • Stayed October 2012, traveled as a couple
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Helpful?
4 Thank Terri W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Falmouth, Jamaica
Level 1 Contributor
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed October 28, 2012

This is the sixth visit my husband and I have made to Club ambiance but sadly after this last experience, I think it will be the last.
the hotel has changed hands and although it was low season, the standards have dropped. Most of the old staff are still there but have lost their sparkle and are just grateful to have a job. There are three managers now, didn't see one of them during our two weeks. Obviously a new philosophy, the guests don't matter.

the food was never outstanding but was always reasonable and plenty to eat however, now there is barely a choice of anything decent, poor standard, not looked after and staff can't wait to get rid of you out of the restaurant. For two nights there was nothing I fancied on the buffet as I don't like chicken, so I went without. Jamaican night was appalling - chicken re-heated from lunch and the jerk pork was dreadful (usually OK). The desserts are a selection of heavy sponge cake slices - all awful and dry. Even pasta night has been cut back - carrots stir fried in my pasta? I don't think that is a classic?!

The espresso machine is gone, on the beverage station the water for the tea was never hot enough to make a cup of tea.

One positive - the house wine is now better but I cannot spend the week drunk but hungry!

The entertainments were not as good - the female singer was reallly hit and miss and I do wish that Storm, the entertainments girl would learn to read properly and research correctly, the quiz was difficult to follow with her poor pronunciation. Since when did David Beckham score the winning goal in the 1966 world cup?!

Overall, a sad attempt to retain the Ambiance traditions.

  • Stayed October 2012, traveled as a couple
    • Value
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Helpful?
6 Thank Carolyn L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cumbria
Level 3 Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed October 26, 2012

just returned for the 6th visit ok the place needs and is getting refurbished. good food staff and good friends dont read all the negative comments .a holiday is what you make and with the ambiance at this hotel you cant help but enjoy.it is only 3" but you get 4"treatment off the staff.rooms are kept clean sun always shines everybody is smiling so get yourselves down to club ambiance and check it out yourself you wont be disapointed by irene uren

  • Stayed October 2012, traveled as a couple
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Helpful?
2 Thank penelopeCumbria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montego Bay, Jamaica
1 review
Reviewed October 26, 2012

i had a great time at club ambiance i went there back in 2011 for my bday, Ihad no problems checking in, the staff was very friendly, room was very clean. The food and liqor was average, most of the liqor was watered down, no top shelf liqor was availble.

Room Tip: All rooms are very good
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  • Stayed November 2011, traveled as a couple
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Helpful?
Thank meisha k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Seneca, New York
Level 4 Contributor
39 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed October 11, 2012

We had a fantastic time here 9/29-10/6/12. We've stayed in 4-5 star mega-resorts in Mexico, Dominican & Aruba..I'd go back here in a NY minute!..Yes the resort needs a facelift..BUT as I read lots of reviews beforehand, I was prepared for the worst..What I got was the sun shining, a clean&comfortable room, hot water, good food, great drinks & best of all, great fun & memories with the staff & the wonderful 24 other guests we met from US, UK & Holland..The beach area was disappointing if you are expecting blue water and a beach that you can walk for miles..Not here, its more of a bay, but there were 4 areas you could lounge around in,one being the nude beach..the snorkeling was great & the water was just enough to cool off..so it was good enough for us. Some guests brought their own inflatable float so they could sunbathe in the bay.The sand was beautiful & there were enough loungers & palapas..The "standard room" was very comfortable, lots of space & a great balcony..We had room 54 which was overlooking the pool and the Caribbean Sea, it had a new A/C unit & king bed..The pool area was mostly deserted this week as we were all on the beach but the pool is also surrounded by loungers & umbrellas..We got very involved with the daily entertainment & just cant say enough about the staff working there & the Jamaican hospitality we enjoyed so much..Mel, Kerri, JR & Philip at the bar..Julia, Richard, Kevin & Martino our daily servers..Our "pool boys" Joe, Garret, Jamar..Witter, Tilden & all the cooks at the outdoor grill & the wonderful cooks in the buffet. Fay, our maid always had the room sparkling...Storm (the Jamaican Beyonce as I would call her), Omar & Damian made us laugh everyday..Even the "Groundskeepers" were always fun & Joel the security guard was a great guy! I apologize for any "friends" I missed..Our time here was truly a Jamaican experience!
I just can't say enough about our wonderful stay..We used Ernest as our cabbie one day for a trip into Ocho Rios, great guide & wonderful history lesson of the island..Don't miss Scotchies Jerk Center in Ocho Rios..a must..best chicken & pork we've ever had!! You'll find him in the lobby in the mornings..He'll take you almost anywhere..My only regret, (thus I must go back to Jamaica) was not going to Bob Marley Museum & 8 mile.The guests that went told us of the remarkable experience in the mountain home of Marley..You can take a 20 minute walk down to the public beach & Flavours Beach bar for more of a "big beach" experience..We didn't do that either, because we were lazy & stayed at the resort 95% of the time but another thing to do "next time". The only complaint I can think of is the strip club across the street gets very loud at night, you could hear the music & sounds right from our room, but closing the bathroom door & having the A/C unit on all night took care of that for us!
All in all a great getaway, lots of fun in the sun..ONE LOVE..!

Room Tip: Room 54 had balcony & great view overlooking the sea
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  • Stayed October 2012, traveled as a couple
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Helpful?
8 Thank Mary831
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luton, United Kingdom
Level 5 Contributor
62 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed October 10, 2012

I loved this hotel when ever i sitting down they always come and got me to play volleyball beach volley ball and water one and we had carnival competition the rooms are clean and very nice. the staff are excellant big up to the people who really made my stay jd oneill and alison if reading this you were all brillant this was 2-3 years ago

  • Stayed November 2011, traveled with family
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Helpful?
1 Thank Mrfirestarter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Club Ambiance

Property: Club Ambiance
Address: Main Road | Saint Ann, Runaway Bay, Jamaica
Location: Caribbean > Jamaica > Saint Ann Parish > Runaway Bay
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Spa Swimming Pool
Hotel Style:
#6 Spa Hotel in Runaway Bay
#9 Top resorts Hotel in Runaway Bay
#11 On the Beach Hotel in Runaway Bay
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Club Ambiance 3*
Number of rooms: 90
Official Description (provided by the hotel):
Shuttle Bus service attract an extra charge. Airport Transportation attract an extra charge. Free internet service only in lobby area. ... more   less 
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Also Known As:
Club Ambiance Hotel Runaway Bay
Ambiance Hotel Runaway Bay
Resort All Inclusive Ambiance
Club Ambiance Jamaica/Runaway Bay
Club Ambience Jamaica

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