We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Fabulouse” 5 of 5 bubbles
Review of Jamaica Palace Hotel

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 2 more sites!
Jamaica Palace Hotel
Ranked #9 of 16 Hotels in Port Antonio
Southampton
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Fabulouse”
5 of 5 bubbles Reviewed June 2, 2010

The hotel was wonderful, the staff were very heplful and friendly - Mr Fahmi the owner was hands on every day and helped with any difficult stuations that arose ie: doctor , hospital etc

Beautiful grounds and a great swimming pool :)

I can't think of any negatives relating to my visit except that i wish i had been on holiday and not working.

  • Stayed May 2010, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank oliver10Southampton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

84 reviews from our community

Traveler rating
    31
    28
    13
    9
    3
See reviews for
11
39
3
7
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Worcs
Level Contributor
63 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 bubbles Reviewed March 3, 2010

We had a comfortable one night stay here; the place is undeniably a little odd, it was very quiet and empty, there are paintings covering every wall, huge sculputures in the entrance hall and caged birds around every corner. However the gardens are lovely, the pool fine and the rooms adequate. The first one we had smelt musty but we were moved without a fuss to a more calmly decorated room, still with semi circular bed though. Breakfast, which was excellent, was included in our discounted resident rates which made it very good value. The staff were very friendly and helpful and the hotel is not far from the town, nor the excellent beaches at Frenchman's cove or San San.

  • Stayed February 2010, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank lizzieWorcs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portland
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed June 17, 2009

We have just come back from our trip and had to write.... a friend recommended this hotel as they stayed here a couple of years back. We were a bit worried as the reviews written are a bit scathing .. .. not sure what that is all about. To start off the hotel is clean, but that should be a given its like saying the car we hired had wheels. The manager says they have had a complete revamp and it shows.

The hotel was lovely, the art work is amazing and they are all local artists. They are not all paintings some are metalwork, light sculptures and installations.
The hotel is a wonder to look at , its a treat to just walk around, sit at the rooftop garden and have candle lit drinks overlooking Portland. The rooftop looks like a scene from Alice in Wonderland.
This hotel is not for everyone, if you like a busy, all inclusive party environment then this is not for you, but if you like to stay somewhere adventurous and has a hint of a 1920 speakeasy throwback then this is the place for you.
Location wise its a bit out of the way if you want to walk into Port Antonio but a taxi is only $50-75 dollars away ( 50-70p). There are great restaurants in the area and failing that the hotel restaurant isn't that bad either, but maybe best for the special treat as you can get a bit too used to the silver service.

If you want to experience the old Jamaica a-la Ian Flemming this is the place - and if it gets all too much for you, San San Beach, Boston Jerk Town, Port Antonio, Reach Falls, Sommerset Falls, Blue Lagon.. are not that far away.

  • Stayed June 2009, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank PortlandBaby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed July 4, 2008

The hotel is very beautiful and large, however it did feel like we were the only people there. I would stay here again but only for a few days due to it being far from town centre (not within walking distance) and the lack of atmosphere.

The place was covered in art which varied from terrible, to very good, but all in all there was too much art on the walls which made the place look cluttered. There were also a lot of birds in cages on the property. They were very beautiful but I couldn't help feeling sorry for them.

The breakfast was very nice and so was the lunch, however we never ate dinner there as it was very expensive. Instead we caught a taxi to port antonio town centre and bought dinner there.

The view is lovely and so is the building itself and it would be ideal for a wedding or a romantic honeymoon or getaway if you appreciate quite surrounding and like being alone.

The hotel is a short taxi ride away from the Blue Lagoon and San San beach. Boston Bay, famous for its jerk chicken is also not too far away neither is Port Antonio Town Centre, but it is too long to walk to any of these places.

The room was very nice and clean, however I did see a coakroach in the bathroom and called the maid to remove it. But as someone who has lived in Jamaica before, I recognise that coakroaches can just fly in and they are not necessarily accurate indicators of the cleanliness of a place.

I would stay here again

  • Liked — The view
  • Disliked — tjhe atmosphere
  • Stayed June 2008, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check in / front desk
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
2 Thank BritishJamaican
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
N. Virginia
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
2 of 5 bubbles Reviewed June 15, 2008

I'm going to try to be generous here, but I think I speak for a large contingent of the 52 people who stayed here for 4 days that this was lackluster in so many many ways.

We cannot blame the poor roads and the lack of infrastructure (making our journey from Kingston Airport in a minibus a full five hours at night) but regrettably, upon arrival, our weary bones were met with rock-hard beds, air conditioning that vascillated between freezing and non-functioning, half the rooms had the smallest televisions ever invented and the pillows were lumpy and stale (that fusty smell).

Breakfast is the meal to eat here, particularly if you like local food. Then go elsewhere. Not sure where, but do not waste your money here. The service is nice enough, but just to give you an example, we were served for our final farewell dinner the same pieces of (unheated) chicken from the lunch buffet - cold and with a wilted lettuce garnish. More than a dozen people pushed the fish away which was beyond "fishy" and off. Those, like me, who braved a mouthful spat it out somewhat indelicately. This is not a place you come to for the food nor the room.

What this eclectic place has is potential ... it is a vast property that has oodles of bizarre (and much of it tacky, such as the painted sofa - literally, someone threw pea green paint on a chaise and so it's all cracking now) art and a checkerboard theme throughout the property. It has a nice pool, it has beautiful open spaces. Great for a wedding, but hire in someone who can cook good food because it's not here. There is a beach not too far away, but things seem to just be somewhat tired ... around this entire area.

The staff were mixed. Personalities had been labotomised from the front desk, but bar staff were charming.

The road trip from hell to Montego Bay was what we ended up with after four days. I would not go back, but would like to hear that someone had given it a good refurbishment.

  • Liked — Breakfast and the staff in the restaurant
  • Disliked — Beds, lack of any amenities, surly front desk staff and impossible to get to location
  • Stayed June 2008, traveled on business
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Check in / front desk
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
1 Thank divinzia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Cayman
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed May 29, 2008

The Jamiaca Palace Hotel is a massive white building that gives the impression of a colonial hotel.

The place is full of art from who knows where. The rooms are very spacious and clean. The hotel's grounds are lush tropical gardens and are well kept. As far as safety goes, there is a guard 24/7, but Port Antonio is perfecly safe.

What is wrong with this place then, you may ask? Well, not much as far as appearance goes. The service wasn't great, but not bad either.

What got to us was the lack of atmosphere, it felt like we were the only people staying in the hotel. I didn't want an all inclusive party palace, but at least play some music at the bar/restaurant. When there is cruise ship in, the place comes alive and busses drops of passengers to stare at the art.

There is not a beach within walking distance, but you have great views of the ocean/bay and the mountains. The food is average and overpriced at best. Get a taxi and go eat out at San-San Tropez, Mille Fleurs or if you are on a budget go into Port Antonio and have a meal in the bay.

All in all a pleasant stay but the place didn't catch my imagination.

To sum it up: Save, clean, lack of atmosphere.

  • Liked — Clean spacious room, views, gardens
  • Disliked — No atmosphere
  • Stayed December 2007, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Check in / front desk
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
    • 2 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
1 Thank Die2hasies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Windsor, England
2 reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 bubbles Reviewed September 1, 2007

We ended up at the Jamaica Palace by coincidence, having checked out of the Great Huts down the road.

It's an amazing looking place - it was apparently built in the 1980s but looks older. The buildings and grounds were absolutely immaculate
in every way. There is art and scuptures displayed everywhere - on every wall and corridor and inside the rooms - and much of it was fantastic, particularly in the main reception. The taste of the decor is bizarre - ruffles and swags everywhere, but it kind of works. Each room has a huge circular bed right in the middle which was very comfy, and a sunken bath.

The pool (in the shape of Jamaica) was deserted the whole time we were there, so it was blissful to have it to ourselves. The strange thing was the lack of guests - it felt like we were intruding - almost as if they would prefer not to have anyone staying as it made the hotel easier to keep perfect.

The service (with the exception of one waiter) was very poor - quite attentive, but no smiles.

There aren't any other food options around the hotel and the menus at the hotel are exactly the same every day - after 3 days we were fed up of the choices. But generally the quality of the food was pretty good. Meals are around $10 for breakfast, $20 for lunch, $30 for dinner.

I wouldn't go out of my way to go to the Jamaica Palace for more than a few days - but it's not a bad choice in the area and the hotel itself was lovely.

There didn't seem to be any room for negotiation on the rates - a standard room is $150 including tax.

  • Liked — The artwork
  • Disliked — The food
  • Stayed August 2007, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Check in / front desk
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank travellingtheworld19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Port Antonio hotels
0.7 mi away
Geejam
Geejam
#1 of 16 in Port Antonio
5.0 of 5 bubbles 447 reviews
2.1 mi away
Moon San Villa
Moon San Villa
#7 of 16 in Port Antonio
4.5 of 5 bubbles 157 reviews
0.4 mi away
The Trident Hotel
The Trident Hotel
#3 of 16 in Port Antonio
5.0 of 5 bubbles 217 reviews
Show Prices
Show Prices
Show Prices
10.7 mi away
Hotel Jamaican Colors
Hotel Jamaican Colors
#6 of 16 in Port Antonio
4.5 of 5 bubbles 118 reviews
0.3 mi away
Hotel Mocking Bird Hill
Hotel Mocking Bird Hill
#4 of 16 in Port Antonio
4.5 of 5 bubbles 393 reviews
2.1 mi away
Tropical Lagoon Resort
Tropical Lagoon Resort
#8 of 16 in Port Antonio
4.0 of 5 bubbles 87 reviews
Show Prices
Show Prices
Show Prices

Been to Jamaica Palace Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Jamaica Palace Hotel

Property: Jamaica Palace Hotel
Address: P.O. Box 277 | Williamsfield, Port Antonio, Jamaica
Location: Caribbean > Jamaica > Portland Parish > Port Antonio
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool
Hotel Style:
Ranked #9 of 16 Hotels in Port Antonio
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Jamaica Palace Hotel 3.5*
Number of rooms: 40
Official Description (provided by the hotel):
Family friendly Resort Hotel nestled on 5 tropical acres between the foothills of the Blue Mountains and the Caribbean sea close to all attractions in tranquil Port Antonio. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Priceline and Booking.com so you can book your Jamaica Palace Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Jamaica Palace Port Antonio
Jamaica Palace Hotel Port Antonio

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing