Four of us stayed here in December 2008. We booked a 2 bed cottage expecting 2 bedrooms, a lounge, a kitchen & at least 1 bathroom. We booked for 4 nights & paid a deposit. On arrival, we paid the balance in full in cash & we were shown into a tiny cottage, prettily decorated, but not very clean (see photos). Bathroom dirty, kitchen extremely dirty & had not been cleaned for weeks. It was a 2 bed cottage, but the second bedroom was let to another couple! Instead a bed had been put in the lounge & we had to share the tiny patio with this couple. The website had described it as a 2 bed cottage, not as a 2 bed cottage with the rooms let separately. The cottage itself is TINY, so loss of this space was especially bad, and noone wants to share with strangers!
The website did not mention that the houses are right next to the main road either. Nor did it mention the loud, loud music! Across the road & down a bit were huge speakers which blared out music from about 9pm until 3am on Friday night. The manager said it would stop at midnight but it did not. He called the police to stop the music. They did not come. When, at just after midnight, I could not get the manager, I decided to call the lady owner who lives in Kingston. I complained about the lack of 2 bedrooms, the dirty state & the loud music, only to be told that I was "a pain in the butt" and her husband told me to get off the phone. She said that the music was a rare occurrence, but when I subsequently called the police myself , they said it happened most Fridays & normally stopped by 2am.
We finally agreed that we would leave the next day & that she would refund 3 nights. I was refunded for the 3 nights, but I think all the funds should have been refunded.
This is simply poor management. The concept is a good one. More honesty on the website would go a long way to sort this out. Checking the cleaning every day would also be a good idea. For US$105 for this tiny place, you expect much, much more.
- Official Description (provided by the hotel):
- Wonderful location close to the beach and the fantastic exploring and touring areas nearby. Comfortable and peaceful accommodation set in tropical gardens. Very friendly staff always willing to help. Local tours and guide arranged. ... more less
- Also Known As:
- Mikuzi Port Antonio Jamaica