I've just returned from staying at this hotel for 3 nights. My initial thoughts were that is was a good value hotel in a very convenient location in Negril. I'm not a person that expects luxury at every hotel I stay in but service and cleanliness are basic requirements for me. As our stay progressed I realised why the price was lower compared to some of the other hotels on this stretch of the beach. My main issue with this hotel is the lack of cleanliness and the dreadful bug problem. Our room had ants all over the dresser, when I called house keeping all they did was spray some bug repellent - no apology or action to check the source or clean up. When leaving I asked to put my bags in their 'secure room' as we had some things to do before our airport transfer arrived, when I came back to pick up one of my bags it WAS CRAWLING INSIDE AND OUT WITH THOUSANDS OF ANTS/BUGS. It was one of the worse experiences in a hotel I've ever experienced and I've stayed in many hotels all over the world and in Jamaica. I'm still having nightmares about seeing them crawling in my luggage and all over my belongings. when I asked the receptionist and staff for help they seemed to be hopeless to do anything and didn't even offer an apology...All they did was offer me the bug spray again. I was shocked disgusted and appalled and it really ruined the end of my holiday. Other issues included a lack of towels in the bathroom some of which were dirty, broken ironing board and iron, loud music coming from the hotel next door.
In addition they appear to have a problem with stray dogs hanging around the breakfast tables; they were sniffing peoples food and feet. When we asked the staff to sort this out as we were both afraid, allergic and thought it was unhygienic they didn't take this seriously and did nothing about it. Most of the staff at the hotel were welcoming and nice although at times helpless, however the breakfast serving staff were the most unfriendly and need to have some lessons on how to offer good customer service.
The standard of breakfast was ok, but I've had much better else where and on some mornings we had to wait up to 40mins for it to arrive.
I'd recommend paying a little extra and staying at one of the other hotels along this stretch of the beach as I certainly won't be staying here again or suggesting it to anyone else.
- Official Description (provided by the hotel):
- Shields Negril is a unique 36 bedrooms beachfront resort, located on the world famous seven miles beach in Negril. The intimacy of our facility provides a cozy, family feeling which is equally welcoming to singles, couples, and families. Our highly competitive rates make Shields Negril Villas a most ideal vacation destination for making dreams come true. Our room types include modern rooms, beachview deluxe rooms, one and two-bedrooms studios. We provide meals from our most tasty and affordable restaurant, through direct purchases or our meal plans. ... more less
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- Also Known As:
- Shields Negril Villas Hotel Negril