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christymmd
Paris

Fantastic place

Review of Villas Sur Mer
5.0 of 5 bubblesReviewed Jan 3, 2018
We just returned from a stay for 3 nights in a cottage, then 5 nights in the seaside villa. Both experiences were incredible! The cottages are quaint and the pool and bar area are lovely. The seaside villa, however, is magical - we literally could not believe our eyes when we first walked in. We did a couple of off property day trips, but spent most of our time swimming in the pool and the ocean, snorkeling, and relaxing.

For clarification for future travelers, when you stay at the villa you have a staff of three dedicated to taking care of your group. The staff is wonderful and works very hard to make sure your stay is perfect. At the end of the stay, most visitors tip the house staff, and it is best to do this in cash (US or Jamaican dollars are fine). The recommended amount is 10%. We did not realize this ahead of time. We were able to withdraw cash from the ATM in town, but of course the fees to do this are expensive. Also, most of the larger restaurants accept credit cards, but the smaller restaurants and bars, shops, and vendors do not; Jamaican and US dollars are both fine. It is helpful to have cash in small bills ($1 and $5s) for taxi rides, buying souvenirs, etc, and larger amounts for tipping the house staff and paying for activities which cannot be paid for with cash (boat rides, snorkel trips, etc). Cassandra, the manager at Villas Sur Mer, is extremely helpful and can tell you ahead of time what you will need cash for.

The snorkel equipment provided by the resort was of good quality, so no need to bring your own. There is no restaurant or food on property, but there are several good restaurants within walking distance. However, service in Jamaica is very relaxed/ slow (everything is prepared fresh from scratch), so if you don't want to spend a lot of time waiting in restaurants, it's helpful to bring snacks and breakfast options with you.

If you need transportation including to or from the airport, use the resort's preferred drivers. They are trustworthy, reliable, and appreciate the work.

My family much preferred this trip to an all inclusive experience. We feel that we got to know the staff and Cassandra and came away with an understanding of what Jamaica is really about.
Date of stay: December 2017
Trip type: Traveled with family
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VillasSurMerGM, General Manager at Villas Sur Mer, responded to this review
Responded Jan 4, 2018
Hi Christy,

Thank you from all of us here at Villas Sur Mer for your review. It was fun having your family here and we hope you keep in touch and visit us again soon.
Warm regards,
Cassandra
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed January 3, 2018

Cassandra and staff were very friendly and helpful. The 3-bedroom cottage had a fun, Caribbean style and was just right for our 6-person group. The kitchen space is tight, but it worked just fine. The pool, hot tub, and outdoor bar area are very nice, although I wish the area wasn't so heavily shaded. The location was nice for walking to restaurants, but we did hear quite a bit lot of noise from nearby properties (music, vehicles, goats, roosters and dogs), which was annoying at times. Staff helped to arrange transportation to Seven Mile Beach area (cost $4 USD per person). The cave walkway to the cliff platform is very cool, and the snorkeling there was awesome.

Room tip: Ask Cassandra/staff for restaurant recommendations.
Date of stay: December 2017
  • Trip type: Traveled with family
    • Value
    • Location
    • Service
1  Thank leannep441
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
VillasSurMerGM, General Manager at Villas Sur Mer, responded to this reviewResponded January 4, 2018

Hi Leanne,

Thank you kindly for your review. It was our pleasure having you here and we hope you come back soon.

Warm regards,
Cassandra

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 20, 2017 via mobile

The villa is beautiful and the scenery is simply breathtaking. The one bedroom villa was not as clean as i had hope, the WiFi works great but the Jacuzzi never worked. The manager Cassandra provides great hospitality. She and the hotel staff are very helpful and will guide you with great recommendations throughout your stay.

Date of stay: December 2017
Trip type: Traveled with family
Thank Matenin B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
VillasSurMerGM, General Manager at Villas Sur Mer, responded to this reviewResponded January 10, 2018

Hi Ani B

Thank you for taking the time to write a review. We appreciate your feedback and hope you will return. The Jacuzzi is now working and other items of concern brought to my attention have been rectified.
Thank you again.

Cassandra

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Reviewed December 9, 2017 via mobile

Absolutely breathtaking! Very tranquil and laid back atmosphere. The staff from the bar tender to cleaning crew to security are all super helpful. They got us anything we needed. The owner Cassandra is very nice and will help with anything you need. We did find that booking excursions and stuff through her we’re a little more expensive because they pay a commission apparently so you are better off booking on your own or asking a local. Be advised room with pool is the 6 bedroom at seaside villa. The Poole here is shared and it is beautiful. Overall we had an amazing stay at Villa Sur Mer and it is at the top of our list for wedding locales. *****Utmost importance Bring bug repellant!!! The pictures with the two pools out front are of the 6 bedroom villa.

Date of stay: December 2017
Trip type: Traveled as a couple
Thank Jonell F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
VillasSurMerGM, General Manager at Villas Sur Mer, responded to this reviewResponded December 11, 2017

Hi Jonell,

Thank you for your review. While we do try to emphasize that our cottages are garden side and not seaside, however, we also need to advertise the 6 bedroom seaside villa. I have tagged the pictures accordingly, but it can still be confusing. We do not take commission, but do use certified and licensed drivers, which the "local" drivers off property are not.
We are happy that you enjoyed your stay, I will share review with the team. Come back soon!
Warm regards,

VSM

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Reviewed December 9, 2017 via mobile

After the another resort last minutes cancelled on us my last found this Villa !!! The rooms we immaculate location was nice and quite and staff was very nice . I would recommend big groups of people to go there it’s right across from ricks cafe . The suites make u feel like u really living a good life in Jamica ! The beach is 10 mins away, downtown and the strip .

Date of stay: December 2017
Trip type: Traveled as a couple
Thank lsupreme33
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
VillasSurMerGM, General Manager at Villas Sur Mer, responded to this reviewResponded December 11, 2017

Hi Isupreme33,

We do hope you return with a larger group of family and friends to enjoy the seaside villa! Thank you for your review, and thank you for choosing Villas Sur Mer.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 24, 2017

Villas Sur Mer was a dream for my friends and me. The property exceeds all of our expectations aesthetically. The wooden villas (for lack of a better phrase), rock surrounded pool, and greenery is what we wanted out of Jamaica. Additionally, the manager and staff were so accommodating. They took extra time to learn our names and the activities we were interested in. However, the true highlight of the trip was the private driver, Franklin, provided by the hotel. He gave great restaurant recommendations, good advice on cool activities, and took care of us like a cool uncle would.

As 5 recent grads on a small budget, this stay was worth the money.

Room tip: great views, great staff
Date of stay: August 2017
  • Trip type: Traveled with friends
    • Value
    • Cleanliness
    • Service
Thank Kalani J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
VillasSurMerGM, General Manager at Villas Sur Mer, responded to this reviewResponded August 25, 2017

Hi Kalani!

You will definitely have to return and stay longer next time! Thank you for the review, it is nice to hear that our efforts make a difference. Please be sure to keep in touch.
Sincerely,

Cassandra and VSM team

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