We recently returned from Jamaica after spending two weeks here on our honeymoon, as everyone keeps mentioning yes the resort is absolutely spotless the staff are truly amazing and cannot do enough for you!! The beach is breathtaking and always immaculate, plenty of loungers etc.. I have traveled a lot to the Caribbean and always struggled with food, this is the only resort I was happy to eat anything.
Sadly our Honeymoon was let down by Thompsons, I booked this hotel under complete believe there was lots to do, night time entertainment was on point, our ocean from suit was big and spacious and a must.. Exactly what we asked for..
We started the break by taken to our room, again the staff at your every beg and call, we did also do a private transfer which I would advise but you will be expected to tip!! Our oceanfront suit block 2000 was right in front of the children's activity pool, yes 500 yards from the beach but so are other rooms, which I feel are a lot nicer I was disappointed with little things again this was no fault of the hotel, the building work which I had been told was no where near our room was less than 20 meters away, and very loud!! we had a lot of children running around from about 630am! We did ask to move after finding out there was zero storage in this room no bath and very very noisy, the balcony are shared and often has children running around and as it was our honeymoon we didn't expect this, as we was advised when we booked this was a private room right on the beach.. but nothing was available, In our room our phone did not work, the kettle did not work, just the little niggles all sorted within a couple of days. No faults with the hotel staff at all.
I sound like I am putting the hotel down which is not what I am trying to do, I just believe Thompsons miss sold this to us, if your having a special occasion I would strongly recommend staying in a different block, just so you can relax, the night time entertainment is not what we would usually go for, we are both 32 we don't want to be going out clubbing but did find that it started very late around 9pm then by 10pm it was very repetitive and we found it tiring to watch, most nights we didn't bother at all, after our evening meal and several cocktails this resort most people are in bed around 10 and like us up at 630.
right from the get go Thompsons at crown point Leeds advised us wrong, we asked to book a Honeymoon suit and this is not what we got, when I rang and questioned our room they reassured me this is what we had booked and to take a copy of my marriage certificate so we could receive our bottle of champaign, massage and meal on the beach, meal on the beach was not included and cost around £150 yet again Thompsons has assured me prior to going this was included, all in emails too, we did however receive a 2.4.1 massage which the spa is absolutely amazing!!!
we was given the wrong dates to book seats, and upgraded to premium so couldn't choose where to sit, they pre booked the incorrect excursions then when tried to re book the correct ones was full, told me the building work was no where near us, we also paid to upgrade our seats to premium this was fantastic, again though they ran out of the dishes been served and I had to compensate for a chicken dish while the rest had lamb as they hadn't enough meals on the plain, all the little things get to you I can assure you after looking forward to something for 18 months and feeling really let down, I am not a negative person and usually laid back but the constant little let downs through Thompsons which we have always traveled with was a big impact.
All that said I would recommend this resort if you want to relax book a swim up or adult only, we defiantly would have, the restaurants are fab, Italian is the best, I would go here again for 10 days 14 was too long. Trips we did Dunns falls and ricks and retail both recommend!
Little tips:
Glasses which are plastic through day not the best very old and smelly!take your own.
In mini bars no juice just water or 7up and Pepsi so I took some squash, the coffee percolators in the rooms take around a hour to brew,I like a cuppa while I get up and get sorted.
In the oceanfront suits there in no bath just a small shower with curtain, very very little storage.
Take some playing cards, entertainment, for the 2pm showers - it happens everyday you can put your watch to it!!
I want to strongly advise hotel wise this is the best in Jamaica, however please when booking don't make our mistake and not pre check what your getting, I have never had this problem before, when we have looked it to it they was no Honeymoon suits available when we was there, Thompsons should have told us this when booking, really have let us down!!
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